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-   -   Ebay Buyer Protection Issue - Opinions? (http://www.bikeforums.net/foo/924606-ebay-buyer-protection-issue-opinions.html)

kknh3 12-02-13 06:35 PM

Ebay Buyer Protection Issue - Opinions?
 
On 11/15/13, my son bought a baseball glove on Ebay. He paid $11.99 for expedited shipping, which was estimated at 4 business days in the original listing. The seller marked it as shipped on either 11/16 or 11/17. It didn't arrive within the 4 business day estimate.

Through the Ebay message system, I asked the seller a couple times for a tracking number. He never responded. On 11/23, I initiated an "item not received" case with Ebay. The seller was given until 12/2 to respond. We ultimately received the glove on 11/30 in a package that had a shipping label printed at the post office on 11/27. The glove was exactly as advertised and well worth the price paid.

This morning I received an email from Ebay asking whether or not the seller had responded. I answered that he hadn't and gave the details of the expedited shipping charge versus the actual shipping time of the item. In my response, I also requested a partial refund of the shipping, since the seller didn't deliver it in anywhere near an expedited timeframe. I specifically asked for a refund of $6.99 of the $11.99. A couple hours later, I received another email from Ebay indicating that the case had been resolved in my favor. It also indicated that I had been refunded the entire amount of the transaction, which was $134.49.

Once the refund hits my Paypal account, I will have both the glove and the money. I'm assuming Ebay will take this amount from the seller's Paypal account. I called Ebay about this but couldn't get a clear picture of how the case was closed. Does anyone know if the seller could possibly have the money, and Ebay paid me back under some provisions of the Ebay Buyer Protection program? This seems unlikely.

Although he didn't deliver it in as timely a fashion as was advertised, the seller did ultimately deliver the item that was purchased. The seller has not responded to me once, and as far as I can tell he hasn't responded to Ebay. The guy at Ebay suggested contacting the seller and requesting that he invoice me for a new total reflecting a lower shipping cost. That sounded like a good idea until I thought that if the seller still had the original money he could then double up on the deal.

We've decided to see if he contacts us about the glove or the money. I assume that if Ebay takes the money from his Paypal account that he'll want to resolve it somehow. If he does contact us, I will offer to pay him $127.50. As it stands, my son is the one who has doubled up. He has the glove and the money. This doesn't seem totally right, especially if the seller lost the money to Ebay. Without any response from him, I'm not sure what is the best thing to do.

Thoughts?

ahsposo 12-02-13 07:06 PM

Sounds like you're worried...

kknh3 12-02-13 07:42 PM

Quote:

Originally Posted by ahsposo (Post 16295548)
Sounds like you're worried...

I just want to do what's right. I don't think the guy should lose out on the money because Ebay ruled the way they did. It was never my intent to get a full refund. I was quite clear in what I wanted in my explanation to Ebay. However, I don't think he should get paid twice.

ahsposo 12-02-13 07:57 PM

I was remarking on your avatar.

eBay made it's business on buyer/seller disputes.

njkayaker 12-02-13 10:36 PM

I understand your interest in being fair.

Keep in mind that your time is money. That is, don't spend too much time making it "right".

kknh3 12-04-13 01:01 PM

Update:

The seller contacted me requesting that either I return the glove or pay him back the money. He confirmed that Ebay had deducted the full amount from his account. I responded to him with most of what's in my original post and the $127.50 offer. He accepted that, and I will be paying him via Paypal. I also advised him to live up to the obligations of his postings and be more communicative in the future. He said he was in the process of moving and was without internet for a couple weeks. Additionally, he doesn't have very good cell coverage in his new location. I guess life gets in the way sometimes.

the sci guy 12-04-13 08:33 PM

Quote:

Originally Posted by kknh3 (Post 16300727)
Update:

The seller contacted me requesting that either I return the glove or pay him back the money. He confirmed that Ebay had deducted the full amount from his account. I responded to him with most of what's in my original post and the $127.50 offer. He accepted that, and I will be paying him via Paypal. I also advised him to live up to the obligations of his postings and be more communicative in the future. He said he was in the process of moving and was without internet for a couple weeks. Additionally, he doesn't have very good cell coverage in his new location. I guess life gets in the way sometimes.

I'd say tough. Don't post eBay auctions if you won't be in a position to respond and complete the transaction correctly. Leave him neutral feedback, definitely.

Also, $100 for a baseball glove? thing better be originally signed by Babe friggin Ruth.

kknh3 12-04-13 09:08 PM

Quote:

Originally Posted by the sci guy (Post 16301976)
I'd say tough. Don't post eBay auctions if you won't be in a position to respond and complete the transaction correctly. Leave him neutral feedback, definitely.

Also, $100 for a baseball glove? thing better be originally signed by Babe friggin Ruth.

Most definitely neutral feedback.

Yeah, some of these kids playing high-level baseball like expensive equipment. That glove retails for $249.99 on the Rawlings website. Rawlings makes production gloves that sell for as much as $450.00. There's nothing custom about them. You just walk into your local sporting goods store, put your money down and buy one off the rack. Obviously, you can get better deals at online stores and Ebay.

A few years ago, my now 18 year old son wanted a new bat that was $325 at the local sporting goods store. We ended up getting the same bat off Ebay for something like $115. It included a receipt that was honored for the warranty when the bat came apart just short of the warranty ending.

My 17 year old son bought this glove himself with profit from items that he and I sell on Ebay. Financially, it was no skin off Dad's back.

I could probably buy a pretty nice car with all the money I've spent on kids' baseball through the years.

the sci guy 12-04-13 11:41 PM

damn. i played little league baseball when i was a kid too, and pretty sure the rawlings glove i had from Dick's was about $30 tops.

apclassic9 12-05-13 10:08 AM

"I could probably buy a pretty nice car with all the money I've spent on kids' baseball through the years."

LOL!!! I could have probably bought a house with the $$ I spent on bikes & bike racing over the years!!!

kknh3 12-05-13 04:10 PM

Quote:

Originally Posted by the sci guy (Post 16302402)
damn. i played little league baseball when i was a kid too, and pretty sure the rawlings glove i had from Dick's was about $30 tops.

I hear you. When I was that age, we played 10 or 12 games of summer Khoury League and maybe one tournament.

Things have really changed. My 17 year old, with the Ebay glove, played 118 games this year between spring, summer and two teams in the fall. Most of it was at a fairly high level of competition.

kknh3 12-05-13 04:11 PM

Quote:

Originally Posted by apclassic9 (Post 16303203)
"I could probably buy a pretty nice car with all the money I've spent on kids' baseball through the years."

LOL!!! I could have probably bought a house with the $$ I spent on bikes & bike racing over the years!!!

I can only imagine. A $200 ball glove pales in comparison to a 15 or 16 pound carbon fiber road bike.

rebel1916 12-05-13 04:52 PM

Quote:

Originally Posted by kknh3 (Post 16304538)
I can only imagine. A $200 ball glove pales in comparison to a 15 or 16 pound carbon fiber road bike.

What kind of misbegotten peasant would ride a 16 lbs road bike. Such a bumpkin would probably wear overalls, not bibs!

kknh3 12-05-13 07:20 PM

Quote:

Originally Posted by rebel1916 (Post 16304634)
What kind of misbegotten peasant would ride a 16 lbs road bike. Such a bumpkin would probably wear overalls, not bibs!

Twice in my life I've seen golfers playing in bibbed overalls. I'm from central Missouri, and it probably wouldn't surprise you to know that both occurrences were in that area.

rebel1916 12-05-13 07:26 PM

Quote:

Originally Posted by kknh3 (Post 16305056)
Twice in my life I've seen golfers playing in bibbed overalls. I'm from central Missouri, and it probably wouldn't surprise you to know that both occurrences were in that area.

I'm not a golfer, but there is a beautiful course in Fayette County WV, and I wonder who is playing it sometimes. It is very rural, but gets rafting tourists, and that doesn't seem like a high end golf clientele. I also played pitch n putt a few times in combat boots as a youth...

apclassic9 12-11-13 10:04 AM

Quote:

Originally Posted by rebel1916 (Post 16304634)
What kind of misbegotten peasant would ride a 16 lbs road bike. Such a bumpkin would probably wear overalls, not bibs!

uh, the 16 pounder would be the MTN bike....... but, the carbon MTB & the CAD 9 are collecting dust while the kid spends his time in the oil fields. You probably know him from WVMBA?

rebel1916 12-11-13 10:37 AM

Quote:

Originally Posted by apclassic9 (Post 16320814)
uh, the 16 pounder would be the MTN bike....... but, the carbon MTB & the CAD 9 are collecting dust while the kid spends his time in the oil fields. You probably know him from WVMBA?

Nah, I only mountain bike solo in W by God V. I'm too embarrassed for other people to see me struggling up the hills! Not from there, but worked as a raft guide for a bit.

apclassic9 12-12-13 07:56 AM

:roflmao2:.... the boy started racing when he was 6 - used to scoot UP the hills, and jump off & run DOWN because he was too small to actually control his bike on the way down!


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