Ebay Buyer Protection Issue - Opinions?
On 11/15/13, my son bought a baseball glove on Ebay. He paid $11.99 for expedited shipping, which was estimated at 4 business days in the original listing. The seller marked it as shipped on either 11/16 or 11/17. It didn't arrive within the 4 business day estimate.
Through the Ebay message system, I asked the seller a couple times for a tracking number. He never responded. On 11/23, I initiated an "item not received" case with Ebay. The seller was given until 12/2 to respond. We ultimately received the glove on 11/30 in a package that had a shipping label printed at the post office on 11/27. The glove was exactly as advertised and well worth the price paid.
This morning I received an email from Ebay asking whether or not the seller had responded. I answered that he hadn't and gave the details of the expedited shipping charge versus the actual shipping time of the item. In my response, I also requested a partial refund of the shipping, since the seller didn't deliver it in anywhere near an expedited timeframe. I specifically asked for a refund of $6.99 of the $11.99. A couple hours later, I received another email from Ebay indicating that the case had been resolved in my favor. It also indicated that I had been refunded the entire amount of the transaction, which was $134.49.
Once the refund hits my Paypal account, I will have both the glove and the money. I'm assuming Ebay will take this amount from the seller's Paypal account. I called Ebay about this but couldn't get a clear picture of how the case was closed. Does anyone know if the seller could possibly have the money, and Ebay paid me back under some provisions of the Ebay Buyer Protection program? This seems unlikely.
Although he didn't deliver it in as timely a fashion as was advertised, the seller did ultimately deliver the item that was purchased. The seller has not responded to me once, and as far as I can tell he hasn't responded to Ebay. The guy at Ebay suggested contacting the seller and requesting that he invoice me for a new total reflecting a lower shipping cost. That sounded like a good idea until I thought that if the seller still had the original money he could then double up on the deal.
We've decided to see if he contacts us about the glove or the money. I assume that if Ebay takes the money from his Paypal account that he'll want to resolve it somehow. If he does contact us, I will offer to pay him $127.50. As it stands, my son is the one who has doubled up. He has the glove and the money. This doesn't seem totally right, especially if the seller lost the money to Ebay. Without any response from him, I'm not sure what is the best thing to do.