In November 2012, I bought a 46" Samsung Smart LED TV on sale for $745. Loved it! Then, JUST after the 1 year warrantee ran out, the WiFi sensor went out (this was determined by remote Samsung Techs), and Samsung proceeded to set me up with a repair service. Nobody called, x-mas came & went, and I called back. Again, they were going to hook me up with a repair service, but this time, for free - since they obviously ignored me the 1st time. At this point, I was requesting some sort of prorate refund on the TV... In the past 2 weeks, I must have spoken to 4 different repair companies around the country, and NONE of them are coming over to fix the TV - the closest place is 158 miles away. Anyway, last night this lady calls and tells me the Samsung cannot fix the TV because no one services my area (makes one wonder why Samsung sells large items they cannot service?!?), and wanted to know if I wanted to pay $400 for a 2013 model, or have the TV picked up and receive a refund check for $725.40.
So, yeah, I go for the TV pick-up and check....(we had purchased a new TV (with an external WiFi dongle!), and given the wifi-less one to my son, who promptly passes his smaller TV on to someone else. I guess I'll use most of the refund check to get him a TV) But, I have to say, spending 2 months going around in circles with Samsung has left me with the determination not to purchase any large Samsung item again!!