About 10 years ago I bought a Speed Queen commercial (laundromat) style washer from a business that refurbishes them. Paid $150 for it, and got a refurbished (household) dryer for another $100. They're still running great. The only problem I've had was a drive belt broke in the washer, which was easy to fix with a fan belt from the local appliance parts store .
Are we having fun yet?
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We spoke with a Corporate manager from Electrolux today. To put it succinctly, under no circumstance would they refund our money. The only solution they offered us was to continue the process of repairing/replacing as necessary until the expiration of our warranty, with zero compensation for down time in between functioning of the unit.
All documentation we can find regarding warranty coverage states that installing a new washer on a used pedestal voids the warranty, despite this Corporate manager's insistence that it does not. The manager, however, was entirely unwilling to put that in writing. My wife and I firmly believe that this last replacement unit was deliberately delivered to us without a pedestal for the sole purpose of putting us into a situation that would void the warranty.
We went to our local Home Depot (not the one we purchased the set from since we moved several states away) to see if they could help us, fully prepared for a battle since we're obviously several months outside their return window. After a 5-minute conversation with the store's Assistant Manager, he agreed to give us a full refund on both the washer and dryer set, and offered us a 20% discount on any new washer/dryer set we wanted, and a discount on the extended warranty as well. All he asked of us was that we provide all the repair/replacement documentation to him so that he could forward it to Home Depot corporate headquarters so they could fight directly with Electrolux.
My wife and I couldn't be more pleased with Home Depot's customer service in this matter. Our new -- and most assuredly different brand -- washer/dryer set will be delivered next Wednesday, and our overly-expensive paperweights will be removed at that time.
Thanks for the update. Good information to know when we go looking for our next appliance and want to know which retailer to consider and which manufacturer to avoid.
I've got your restraining order right here. [grabs crotch] Restrain this!
As for the odor with HE washers, just follow the basic instructions. Leave the door open when idle, wipe around the seal every few loads, and like MP said--use very little HE detergent. Oh, and clean the filter periodically depending on frequency of use.
If the machine has a touch screen... walk away quickly... it is filled with delicate electronics almost guaranteed to fail in the harsh environment of water, agitator, and dirty clothes.
I once saw a simple lid switch fail... simply because it was always exposed to the wash water... the design engineer failed to take that into account when they put in a lid safety switch. (BTW I bypassed the switch and told the family never to lift the lid when it was in use... no doubt some lawyer drove that safety design).
Are we having fun yet?
We received a phone call today from an Electrolux Corporate Manager who was calling to help us schedule a repair on the 5th replacement washer -- the one that threw two error codes within first 10 minutes of use and wouldn't complete a was cycle -- nearly two weeks after we notified them that the replacement washer was non-functional. Apparently, Electrolux thinks its customers can go weeks on end without needing to do laundry. And, apparently, they seem to think that waiting two weeks to schedule a repair is acceptable customer service.
As mentioned previously, we returned the Electrolux washer & dryer for a full refund at Home Depot and purchased a new LG washer & dryer. I am happy to report that after nearly a full week of use (and it's been A LOT of use since we've been backed up on laundry due to non-functional Electrolux units), the LG's have functioned flawlessly. Further, the overall wash + dry time is about half of what the Electrolux time was, on the rare occasion that the Electrolux unit actually worked. My wife is happy, I'm happy.
Morale of the story: don't buy Electrolux. And if you do, expect abysmally poor customer service.
Glad your saga is over. Send some praise for the Home Depot manager to corporate! They'd probably like to hear the story regardless because of your horrible experience with a brand they sell.
So, this is just simply hilarious.
Today my wife got a call from a shipping company attempting deliver a new Electrolux washer to us. This is more than two months after our last communication with Electrolux Corporate, where they refused to replace the fifth replacement washer that was dead on arrival, and would only agree to repair. It was at this point we informed them that we would return the Electrolux units to Home Depot and buy something else.
I'm impressed that a company that is so clearly mismanaged can stay in business! I figure I could do some consulting work for them . . . about 10 hours a week should really turn the company around.
Anyways, I'm please to report that our LG washer & dryer are still functioning flawlessly.
We are in a similar battle with a Whirlpool refrigerator. It has a water dispenser in the door and the dispenser has dripped almost from day 1. We have owned the refrig for just over a year and we purchased an extended warranty. My wife has had service technicians come to the house and work on the refrigerator 4 times during the first year, but it has not been fixed yet. Whirlpool even sent us a bill for service for one of the calls despite the refrig being under warranty. My wife called Whirlpool and asked about getting a new refrigerator. They said now that we were past our original 1 year warranty that we would have to start over with service calls. After 3 or 4 MORE failed service attempts we could get them to consider replacement so she scheduled the next service for today. The service technician said he would have to order the whole valve/pipe/fitting/manifold assembly and replace it, something that they haven't replaced yet.
As for washing machines, we still have the washer/dryer set that I bought from Sears in 1993, both pieces are very mechanical. 5 or 10 years ago we replaced the rotating click-click-click push/pull control in the washer, and last year I replaced a heat sensor in the dryer.
this is why I research everything I buy consumers reports is a great tool
Flying a jet is no different than riding a bicycle. It's just a lot harder to put baseball cards in the spokes.