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Old 08-05-14, 03:46 PM   #26
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Speaking as someone who is married to a guy who works for GE Appliance's. He says the 'fancier' the machine, the more issues and fragile they are (also more expensive to fix) We have a 15+ years old top loader washing machine that hasn't given us any trouble. Same with the dryer.
So true with many things.

And isn't Electrolux the company that has been closing their factories here for the past several years to take advantage of poor Mexicans for something like $3.50/day?
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Old 08-05-14, 04:32 PM   #27
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Machines aren't all the same in regard to cycles/displaying of cycles. Our LG doesn't have anything that says "cleaning," but in general this is the cycle that occurs after the machine fills for the first time. Where an old-generation machine would spin at a slower rate the entire duration of its cleaning cycle, an HE machine will just gently rotate the clothes.

All I can say is an HE machine definitely cleans clothes better. The kids clothes we put in ours wouldn't get nearly as clean in an old washer.
Oops... no, what I meant is that you have to do an occasional "cleaning" of your machine as part of the maintenance required... and I find that odd that a machine that cleans has to be cleaned.
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Old 08-05-14, 07:03 PM   #28
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About 10 years ago I bought a Speed Queen commercial (laundromat) style washer from a business that refurbishes them. Paid $150 for it, and got a refurbished (household) dryer for another $100. They're still running great. The only problem I've had was a drive belt broke in the washer, which was easy to fix with a fan belt from the local appliance parts store .
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Old 08-05-14, 10:47 PM   #29
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I have had older washing machines last upward of 15+ years... and then only require replacement of some pump... eventually the transmission fails.

Since 2001, I am now on my second "modern" machine... the latest an HE machine... of which I have strong doubts about it's overall lifespan.
I've had this HE washer since 2004, with only the washer tub seal being replaced when it started leaking. Given the number of loads and the size of the loads that this HE washer has done, I'm very happy on how well it has held up.
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Old 08-06-14, 07:03 AM   #30
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About 10 years ago I bought a Speed Queen commercial (laundromat) style washer from a business that refurbishes them. Paid $150 for it, and got a refurbished (household) dryer for another $100. They're still running great. The only problem I've had was a drive belt broke in the washer, which was easy to fix with a fan belt from the local appliance parts store .
Tell me more about picking up a refurb Speed Queen...
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Old 08-06-14, 01:05 PM   #31
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Walk away and buy Maytag. Electrolux made vacuum cleaners, not washers. Don't buy refrigerators from Hotpoint either.
The quality of individual brands is constantly in flux. If you're getting a new unit then research @ That Home Site! Forums - GardenWeb in their Laundry section.
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Old 08-06-14, 05:22 PM   #32
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UPDATE

We spoke with a Corporate manager from Electrolux today. To put it succinctly, under no circumstance would they refund our money. The only solution they offered us was to continue the process of repairing/replacing as necessary until the expiration of our warranty, with zero compensation for down time in between functioning of the unit.

All documentation we can find regarding warranty coverage states that installing a new washer on a used pedestal voids the warranty, despite this Corporate manager's insistence that it does not. The manager, however, was entirely unwilling to put that in writing. My wife and I firmly believe that this last replacement unit was deliberately delivered to us without a pedestal for the sole purpose of putting us into a situation that would void the warranty.

We went to our local Home Depot (not the one we purchased the set from since we moved several states away) to see if they could help us, fully prepared for a battle since we're obviously several months outside their return window. After a 5-minute conversation with the store's Assistant Manager, he agreed to give us a full refund on both the washer and dryer set, and offered us a 20% discount on any new washer/dryer set we wanted, and a discount on the extended warranty as well. All he asked of us was that we provide all the repair/replacement documentation to him so that he could forward it to Home Depot corporate headquarters so they could fight directly with Electrolux.

My wife and I couldn't be more pleased with Home Depot's customer service in this matter. Our new -- and most assuredly different brand -- washer/dryer set will be delivered next Wednesday, and our overly-expensive paperweights will be removed at that time.
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Old 08-06-14, 05:41 PM   #33
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Thanks for the update. Good information to know when we go looking for our next appliance and want to know which retailer to consider and which manufacturer to avoid.
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Old 08-06-14, 10:46 PM   #34
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Oops... no, what I meant is that you have to do an occasional "cleaning" of your machine as part of the maintenance required... and I find that odd that a machine that cleans has to be cleaned.
How to Clean a High Efficiency Washing Machine - Ask Anna
I don't clean my HE washer, I just use white vinegar in place of clothes softener, and helps eliminate the mold smell when the machine has sat idle for a while.
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Old 08-07-14, 06:06 AM   #35
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Get a Speed Queen top loader, no stupid electronic boards to break.
This is the best advice yet. Speed Queens are just like your mom's old machine. All electro-mechanical controls that make the machine do exactly what you want it to do; nothing more or nothing less. These machines make no decisions or judgments. If you tell it to do a half-load with warm water and an extra rinse cycle, it will do just that. The tubs are quite large and made from stainless steel. The mechanical system for all of the SQ top loaders are the same. The different models feature more or fewer options, like cycles, extra rinse, etc.
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Old 08-07-14, 06:54 AM   #36
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I don't clean my HE washer, I just use white vinegar in place of clothes softener, and helps eliminate the mold smell when the machine has sat idle for a while.
I don't think any washer or dryer should smell moldy unless your wet clothes have been hanging out in there awhile. That's why I don't like HE machines. My SO says many people use waaaaaaaaaaaaaaaaaaaaay to much laundry soap. When he gets called out for 'smells' in a front loading HE machines, he says when he takes the drum out what he finds is 'black sludge' basically fermenting soap all over it. Yuck!!!! My advice less is better, much better.
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Old 08-07-14, 07:16 AM   #37
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Get a Speed Queen top loader, no stupid electronic boards to break.
Are you certain? I asked a Sears guy who seemed to know his shat if the basic machines would be less likely to fail. You know, the ones with just a couple of knobs, not a freakin 747 cockpit. He said even they have the same electronics and therefore would not necessarily be more durable.

As for the odor with HE washers, just follow the basic instructions. Leave the door open when idle, wipe around the seal every few loads, and like MP said--use very little HE detergent. Oh, and clean the filter periodically depending on frequency of use.
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Old 08-07-14, 07:32 AM   #38
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Walk away and buy Maytag. Electrolux made vacuum cleaners, not washers. Don't buy refrigerators from Hotpoint either.
A couple of years back I was talking with the repair guy for them. He told me that the old Maytags were great and would last forever. He has customers who have 30 year old units. He said that they are now cheaply made and don't last.
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Old 08-07-14, 07:34 AM   #39
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I don't think any washer or dryer should smell moldy unless your wet clothes have been hanging out in there awhile. That's why I don't like HE machines. My SO says many people use waaaaaaaaaaaaaaaaaaaaay to much laundry soap. When he gets called out for 'smells' in a front loading HE machines, he says when he takes the drum out what he finds is 'black sludge' basically fermenting soap all over it. Yuck!!!! My advice less is better, much better.
Using white vinegar, and along with getting rid of the liquid fabric softener, which was the main cause of my washer's mold smell, made a considerable difference. If I did use too much soap, my HE washer shuts down, and goes into "suds" mode for about a half hour. I now use far less soap in my HE washer, for the size of the load, than when I had my top loader.
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Old 08-07-14, 07:47 AM   #40
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Are you certain? I asked a Sears guy who seemed to know his shat if the basic machines would be less likely to fail. You know, the ones with just a couple of knobs, not a freakin 747 cockpit. He said even they have the same electronics and therefore would not necessarily be more durable.
I asked this question about SQ on the Gardenweb forums and users were quite sure the top loader was not electronically controlled, it may have a PCB board that's very simple. Even the salesman at the scratch and dent store who sells SQ didn't know it. He did say that he's never removed one from a home because it stopped working and wasn't easily repairable.
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Old 08-07-14, 08:28 AM   #41
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Are you certain? I asked a Sears guy who seemed to know his shat if the basic machines would be less likely to fail. You know, the ones with just a couple of knobs, not a freakin 747 cockpit. He said even they have the same electronics and therefore would not necessarily be more durable.

As for the odor with HE washers, just follow the basic instructions. Leave the door open when idle, wipe around the seal every few loads, and like MP said--use very little HE detergent. Oh, and clean the filter periodically depending on frequency of use.
It all depends on the brand... some of the older basic machines only used an electro-mechanical timer... these are fairly easy to identify as the knob tends to turn with clicking sounds, and often they are "pull out/push in" to turn on/off. The main failures of these machines tends to be the drain pump and eventually the timer motor... ultimately the transmission fails or the drum rusts. A simple diode failure requiring the replacement of an expensive "motherboard" will not happen... as said motherboard does not exist.

If the machine has a touch screen... walk away quickly... it is filled with delicate electronics almost guaranteed to fail in the harsh environment of water, agitator, and dirty clothes.

I once saw a simple lid switch fail... simply because it was always exposed to the wash water... the design engineer failed to take that into account when they put in a lid safety switch. (BTW I bypassed the switch and told the family never to lift the lid when it was in use... no doubt some lawyer drove that safety design).
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Old 08-10-14, 10:03 AM   #42
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Tell me more about picking up a refurb Speed Queen...
I live in a big metro area (Los Angeles), and found the shop while browsing on the internet. He picks them up from hotels, apt owners, laundromat owners, replaces the coin apparatus, checks all the mechanical stuff(dents, scratches, rust and other 'cosmetic' stuff are not fixed), then sells them. Delivery is another $50, I just loaded it on to my truck and brough it home. You can also buy commercial dryers (they're BIG) if you want one, but I just got a used heavy duty residential one.
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Old 08-16-14, 01:26 PM   #43
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UPDATE

We received a phone call today from an Electrolux Corporate Manager who was calling to help us schedule a repair on the 5th replacement washer -- the one that threw two error codes within first 10 minutes of use and wouldn't complete a was cycle -- nearly two weeks after we notified them that the replacement washer was non-functional. Apparently, Electrolux thinks its customers can go weeks on end without needing to do laundry. And, apparently, they seem to think that waiting two weeks to schedule a repair is acceptable customer service.

As mentioned previously, we returned the Electrolux washer & dryer for a full refund at Home Depot and purchased a new LG washer & dryer. I am happy to report that after nearly a full week of use (and it's been A LOT of use since we've been backed up on laundry due to non-functional Electrolux units), the LG's have functioned flawlessly. Further, the overall wash + dry time is about half of what the Electrolux time was, on the rare occasion that the Electrolux unit actually worked. My wife is happy, I'm happy.

Morale of the story: don't buy Electrolux. And if you do, expect abysmally poor customer service.
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Old 08-16-14, 05:00 PM   #44
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Glad your saga is over. Send some praise for the Home Depot manager to corporate! They'd probably like to hear the story regardless because of your horrible experience with a brand they sell.
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Old 10-13-14, 02:07 PM   #45
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UPDATE #2

So, this is just simply hilarious.

Today my wife got a call from a shipping company attempting deliver a new Electrolux washer to us. This is more than two months after our last communication with Electrolux Corporate, where they refused to replace the fifth replacement washer that was dead on arrival, and would only agree to repair. It was at this point we informed them that we would return the Electrolux units to Home Depot and buy something else.

I'm impressed that a company that is so clearly mismanaged can stay in business! I figure I could do some consulting work for them . . . about 10 hours a week should really turn the company around.

Anyways, I'm please to report that our LG washer & dryer are still functioning flawlessly.
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Old 10-13-14, 07:07 PM   #46
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We are in a similar battle with a Whirlpool refrigerator. It has a water dispenser in the door and the dispenser has dripped almost from day 1. We have owned the refrig for just over a year and we purchased an extended warranty. My wife has had service technicians come to the house and work on the refrigerator 4 times during the first year, but it has not been fixed yet. Whirlpool even sent us a bill for service for one of the calls despite the refrig being under warranty. My wife called Whirlpool and asked about getting a new refrigerator. They said now that we were past our original 1 year warranty that we would have to start over with service calls. After 3 or 4 MORE failed service attempts we could get them to consider replacement so she scheduled the next service for today. The service technician said he would have to order the whole valve/pipe/fitting/manifold assembly and replace it, something that they haven't replaced yet.

As for washing machines, we still have the washer/dryer set that I bought from Sears in 1993, both pieces are very mechanical. 5 or 10 years ago we replaced the rotating click-click-click push/pull control in the washer, and last year I replaced a heat sensor in the dryer.
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Old 10-13-14, 07:17 PM   #47
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this is why I research everything I buy consumers reports is a great tool
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Old 10-13-14, 07:54 PM   #48
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Have you considered using two rocks, a stream, a clothes line and clothes pins?
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Old 10-13-14, 08:28 PM   #49
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Have you considered using two rocks, a stream, a clothes line and clothes pins?
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Old 10-13-14, 09:01 PM   #50
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We are in a similar battle with a Whirlpool refrigerator. It has a water dispenser in the door and the dispenser has dripped almost from day 1. We have owned the refrig for just over a year and we purchased an extended warranty. My wife has had service technicians come to the house and work on the refrigerator 4 times during the first year, but it has not been fixed yet. Whirlpool even sent us a bill for service for one of the calls despite the refrig being under warranty. My wife called Whirlpool and asked about getting a new refrigerator. They said now that we were past our original 1 year warranty that we would have to start over with service calls. After 3 or 4 MORE failed service attempts we could get them to consider replacement so she scheduled the next service for today. The service technician said he would have to order the whole valve/pipe/fitting/manifold assembly and replace it, something that they haven't replaced yet.

As for washing machines, we still have the washer/dryer set that I bought from Sears in 1993, both pieces are very mechanical. 5 or 10 years ago we replaced the rotating click-click-click push/pull control in the washer, and last year I replaced a heat sensor in the dryer.
Sounds like a water valve solenoid. Did they replace it? Back of the fridge, bottom right side, two screws, two electrical connections, and two or three water line connections. $30 to $55 dollars-ish for the part. Great instructional videos on You tube.
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