Need a little bit of advice and hoping someone here can give me some guidance.
In November of last year my wife and I purchased a new Electrolux IQ touch washer & dryer with pedestals from Home Depot. Since then, we've had recurring problems and subsequent warranty repairs/replacements that have to date led to us having 5 units. The problem appears to stem from a bad production run wherein which the motor driveshaft is warped, which results in the pulley eating into the backside of the washer tub; this ultimately leads to washer failure where the washer cannot complete a washing cycle.
Here's the summary:
1st unit, Nov '13: Purchased new; broke within first week.
2nd unit, Dec '13: warranty replacement that was damaged upon arrival; used until non-cosmetic damaged unit arrived two weeks later. Of note, replacement included replacement pedestal, because according to Electrolux it would "void the warranty to install a new washer unit onto an old pedestal unit," and that once a washer gets installed on a pedestal it is considered one unit, and gets replaced as an entire unit.
3rd unit, Dec '13: undamaged warranty replacement unit (including new pedestal) arrived, broke in January '14. Completed military move from NC to FL. Electrolux elected not to replace, but instead repair. Due to parts delays, unit was not repaired by Electrolux agent until April '14. This was a complete tear down repair that took a full day in my garage. Worked for 1 month, then broke May '14. Electrolux repair agent inspected only to find exact same problem as what was originally repaired, but this time had progressed in severity beyond its previous state. Electrolux agreed to warranty replace unit.
4th unit, July '14: damaged in transit, unit was rejected by the delivery agent (i.e. we never even saw this one).
5th unit, August '14: undamaged unit arrived, without pedestal. To me, this raises warranty concerns based on previous claims from Electrolux. Electrolux refused to send us documentation stating that our warranty would not be voided if the new washer unit were installed on the old pedestal; they changed their tune and now insisted that the washer unit and pedestal unit were considered two separate items for warranty purposes. The delivery agent had never installed a washer onto a pedestal (he said all the washers he delivers always come with pedestals already attached). After talking with Electrolux, it was decided to leave the new unit here not installed on the pedestal (because we need a functioning washer), and they would send someone out at a later date to install the washer on the pedestal. After the delivery agent left, my poor wife decided to run a load of laundry. The unit threw two error codes (E13 & E35) within first 10 minutes of use, and will not complete a wash cycle.
Now, I try to be a reasonable guy and not get agitated about stuff too much. I don't think I'm being unreasonable to expect a $2500 washer/dryer set to be functional. I won't be able to get a hold of Electrolux until tomorrow morning. What legal options are available to me in this matter? Since it seems impossible for Elextrolux to get a functioning washer to me under warranty replacement, I'm at the point where I'd simply like to get my money back and I'll go buy something else. But I don't know what options I can legally demand in this situation (i.e. is there a lemon law for appliances?).