So I called the toll free number at TransUnion to unlock my credit. What do I get? "Mary" that could barely speak English. She could not understand me and I sure as heck could not understand her. So I asked for her supervisor "Bill" who was not much better in the English department.
It is bad enough that tech related businesses farm out their call centers off shore. But financial institutions and any place that takes credit card info? Are these companies crazy? What is to stop "Mary" or "Bill" from stealing my identity?
Not sure what good it will do but I am going to be writing my congressman that any time a business is dealing with anything to do with personal information like SSN, credit card numbers etc. that they be force to use domestic call centers. Not that a domestic call center will be immune to ID theft but at least the criminals will be where you can get to them. Try chasing someone in India of ID theft prosecution.