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  1. #1
    Every day a winding road spinnaker's Avatar
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    Foreign call centers - Enough already!

    So I called the toll free number at TransUnion to unlock my credit. What do I get? "Mary" that could barely speak English. She could not understand me and I sure as heck could not understand her. So I asked for her supervisor "Bill" who was not much better in the English department.

    It is bad enough that tech related businesses farm out their call centers off shore. But financial institutions and any place that takes credit card info? Are these companies crazy? What is to stop "Mary" or "Bill" from stealing my identity?


    Not sure what good it will do but I am going to be writing my congressman that any time a business is dealing with anything to do with personal information like SSN, credit card numbers etc. that they be force to use domestic call centers. Not that a domestic call center will be immune to ID theft but at least the criminals will be where you can get to them. Try chasing someone in India of ID theft prosecution.
    "The world is a dangerous place to live, not because of the people who are evil, but because of the people who don't do anything about it."

    Albert Einstein

  2. #2
    Administrator Allen's Avatar
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    What's to keep anyone on the other end of the phone line from stealing your identity?
    Just because someone is from your own country does not guarantee their honesty.

    Mine was stolen by my American neighbor (who also burgled my home) and he put me in dutch with the IRS for $15,000.00 filing fraudulent tax returns.

  3. #3
    Senior Member bruce19's Avatar
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    I agree that nationality is not a determinant or even a likelihood of good/bad behavior. But, I do not understand why anyone should have to try to communicate with someone who they can't understand. Seems basic to me.

  4. #4
    Every day a winding road spinnaker's Avatar
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    Quote Originally Posted by Allen View Post
    What's to keep anyone on the other end of the phone line from stealing your identity?
    Just because someone is from your own country does not guarantee their honesty.

    Mine was stolen by my American neighbor (who also burgled my home) and he put me in dutch with the IRS for $15,000.00 filing fraudulent tax returns.
    Did you take the time to read my whole post?

    Read it again.

    Not that a domestic call center will be immune to ID theft but at least the criminals will be where you can get to them. Try chasing someone in India of ID theft prosecution.


    If that neighbor fled out of the country chances are you would never see him / her again. You would have no recourse.
    Last edited by spinnaker; 11-22-14 at 07:36 PM.
    "The world is a dangerous place to live, not because of the people who are evil, but because of the people who don't do anything about it."

    Albert Einstein

  5. #5
    Animated Member ahsposo's Avatar
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    *sniff*
    Quote Originally Posted by toddles View Post
    If I gotta look up words, it's not worth my time.

  6. #6
    Chepooka StupidlyBrave's Avatar
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    Having worked in the IT industry for a very long time (30 years), I have my opinions about work quality and motivation. They might surprise you. But any discussion on sensitive topics often become the domain of P/R.

    My advice? Vote with your feet.

  7. #7
    Every day a winding road spinnaker's Avatar
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    Quote Originally Posted by StupidlyBrave View Post
    Having worked in the IT industry for a very long time (30 years), I have my opinions about work quality and motivation. They might surprise you. But any discussion on sensitive topics often become the domain of P/R.

    My advice? Vote with your feet.
    You can't vote with you feet with a credit rating agency.
    "The world is a dangerous place to live, not because of the people who are evil, but because of the people who don't do anything about it."

    Albert Einstein

  8. #8
    Senior Member Zedoo's Avatar
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    Americans almost all speaking English was a temporary condition. The West is becoming more Spanish. Regional accents may become different languages.

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