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  1. #1
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    Paypal and subscription issues. Dissatisfied.

    I have been a premium member. My subscription was due for renewal. Paypal emailed me and said the payment had been started but you can cancel a subscription within 24 hours (I was not interested in continuing my membership mostly because I didn't have 25 bucks to spare)

    I canceled the subscription but 3 days later got a notice that the "echeck payment had cleared" or something like that. I tried emailing the listed email account on the paypal details, but got a non-deliverable report saying the email address is not valid.

    Customer Service Email: awijaya@internetbrands.com

    So this is the message I tried to send:

    Hello,

    I was notified that my subscription renewal would be coming up, I was no longer interested in having the premium service your site offers (the site is great, but I only purchased it to post some bikes I had for sale, I still use and love the site and am happy with the ad-supported version) so I canceled the subscription per paypal's recommendation and instructions. 3 days later, it says my 25 dollar eCheck has cleared.

    Would you be so kind as to refund this for me? I support your site 100 percent I just can't really afford the extra item on my budget right now.

    I appreciate your time.

    Aaron Anderson

  2. #2
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    Also, I was charged 25 dollars for a one year membership... it now seems that that only costs 12 dollars, but I'm being charged more than double that?

  3. #3
    Out fishing with Annie on his lap, a cigar in one hand and a ginger ale in the other, watching the sunset. Tom Stormcrowe's Avatar
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    I'll forward this to the appropriate people.
    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

  4. #4
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    Thanks, I also see Ads everywhere... anyway.. the transaction is # 58Y79753BS912521H

  5. #5
    Out fishing with Annie on his lap, a cigar in one hand and a ginger ale in the other, watching the sunset. Tom Stormcrowe's Avatar
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    Cool, and they'll address this very soon, I'm sure. feel free to contact me directly if not, though, via PM or Email. We'll get it resolved.
    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

  6. #6
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    Thanks for being so quick. I really appreciate it. I know it's just a bug in the system and that paypal isn't the easiest when dealing with subscriptions. You can't re-price them without ending all of them, yadda yadda.

  7. #7
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    Any word on this?

  8. #8
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    Anyone? Anything?

  9. #9
    Out fishing with Annie on his lap, a cigar in one hand and a ginger ale in the other, watching the sunset. Tom Stormcrowe's Avatar
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    I've referred it to Customer Service. I'll recontact them as see what's up. I have your email as well.
    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

  10. #10
    Navy Retired Maxturbo's Avatar
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    Was this ever resolved?

    I also attempted to e-mail you and all I got back was...

    "The email account that you tried to reach does not exist"


  11. #11
    Administrator CbadRider's Avatar
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    Did you try tom(at)bikeforums(dot)net?
    Quote Originally Posted by Xerum 525 View Post
    Now get on your cheap bike and give me a double century. You walking can of Crisco!!

    Forum Guidelines *click here*

  12. #12
    Navy Retired Maxturbo's Avatar
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    Not yet but I'll try that if need be. Thanks.

    I messaged the Forum through a provided "contact" link.


    I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

    awijaya@internetbrands.com

  13. #13
    Administrator CbadRider's Avatar
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    Quote Originally Posted by Maxturbo View Post
    Not yet but I'll try that if need be. Thanks.

    I messaged the Forum through a provided "contact" link.


    I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

    awijaya@internetbrands.com
    This has been reported to IB.
    Quote Originally Posted by Xerum 525 View Post
    Now get on your cheap bike and give me a double century. You walking can of Crisco!!

    Forum Guidelines *click here*

  14. #14
    Administrator IBobi's Avatar
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    Quote Originally Posted by Maxturbo View Post
    Not yet but I'll try that if need be. Thanks.

    I messaged the Forum through a provided "contact" link.


    I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

    awijaya@internetbrands.com
    Any idea where that email address came from?

  15. #15
    Navy Retired Maxturbo's Avatar
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    From the "Details" summary of my PayPal transaction for renewal, if you are referring to my inquiry.

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