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Old 04-29-10, 08:19 AM   #1
AaronAnderson
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Paypal and subscription issues. Dissatisfied.

I have been a premium member. My subscription was due for renewal. Paypal emailed me and said the payment had been started but you can cancel a subscription within 24 hours (I was not interested in continuing my membership mostly because I didn't have 25 bucks to spare)

I canceled the subscription but 3 days later got a notice that the "echeck payment had cleared" or something like that. I tried emailing the listed email account on the paypal details, but got a non-deliverable report saying the email address is not valid.

Customer Service Email: awijaya@internetbrands.com

So this is the message I tried to send:

Hello,

I was notified that my subscription renewal would be coming up, I was no longer interested in having the premium service your site offers (the site is great, but I only purchased it to post some bikes I had for sale, I still use and love the site and am happy with the ad-supported version) so I canceled the subscription per paypal's recommendation and instructions. 3 days later, it says my 25 dollar eCheck has cleared.

Would you be so kind as to refund this for me? I support your site 100 percent I just can't really afford the extra item on my budget right now.

I appreciate your time.

Aaron Anderson
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Old 04-29-10, 08:29 AM   #2
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Also, I was charged 25 dollars for a one year membership... it now seems that that only costs 12 dollars, but I'm being charged more than double that?
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Old 04-29-10, 08:29 AM   #3
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I'll forward this to the appropriate people.
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Old 04-29-10, 08:31 AM   #4
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Thanks, I also see Ads everywhere... anyway.. the transaction is # 58Y79753BS912521H
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Old 04-29-10, 08:36 AM   #5
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Cool, and they'll address this very soon, I'm sure. feel free to contact me directly if not, though, via PM or Email. We'll get it resolved.
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Old 04-29-10, 08:44 AM   #6
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Thanks for being so quick. I really appreciate it. I know it's just a bug in the system and that paypal isn't the easiest when dealing with subscriptions. You can't re-price them without ending all of them, yadda yadda.
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Old 04-30-10, 02:28 PM   #7
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Any word on this?
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Old 05-04-10, 09:09 AM   #8
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Anyone? Anything?
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Old 05-04-10, 09:40 AM   #9
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I've referred it to Customer Service. I'll recontact them as see what's up. I have your email as well.
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Old 05-23-14, 04:59 AM   #10
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Was this ever resolved?

I also attempted to e-mail you and all I got back was...

"The email account that you tried to reach does not exist"

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Old 05-23-14, 08:34 AM   #11
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Did you try tom(at)bikeforums(dot)net?
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Now get on your cheap bike and give me a double century. You walking can of Crisco!!

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Old 05-23-14, 08:49 AM   #12
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Not yet but I'll try that if need be. Thanks.

I messaged the Forum through a provided "contact" link.


I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

awijaya@internetbrands.com
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Old 05-26-14, 09:52 PM   #13
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Not yet but I'll try that if need be. Thanks.

I messaged the Forum through a provided "contact" link.


I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

awijaya@internetbrands.com
This has been reported to IB.
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Now get on your cheap bike and give me a double century. You walking can of Crisco!!

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Old 05-27-14, 02:07 PM   #14
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Originally Posted by Maxturbo View Post
Not yet but I'll try that if need be. Thanks.

I messaged the Forum through a provided "contact" link.


I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

awijaya@internetbrands.com
Any idea where that email address came from?
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Old 05-27-14, 02:50 PM   #15
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From the "Details" summary of my PayPal transaction for renewal, if you are referring to my inquiry.
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