Paypal and subscription issues. Dissatisfied.
I have been a premium member. My subscription was due for renewal. Paypal emailed me and said the payment had been started but you can cancel a subscription within 24 hours (I was not interested in continuing my membership mostly because I didn't have 25 bucks to spare)
I canceled the subscription but 3 days later got a notice that the "echeck payment had cleared" or something like that. I tried emailing the listed email account on the paypal details, but got a non-deliverable report saying the email address is not valid.
Customer Service Email: firstname.lastname@example.org
So this is the message I tried to send:
I was notified that my subscription renewal would be coming up, I was no longer interested in having the premium service your site offers (the site is great, but I only purchased it to post some bikes I had for sale, I still use and love the site and am happy with the ad-supported version) so I canceled the subscription per paypal's recommendation and instructions. 3 days later, it says my 25 dollar eCheck has cleared.
Would you be so kind as to refund this for me? I support your site 100 percent I just can't really afford the extra item on my budget right now.
I appreciate your time.