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  1. #1
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    Paypal and subscription issues. Dissatisfied.

    I have been a premium member. My subscription was due for renewal. Paypal emailed me and said the payment had been started but you can cancel a subscription within 24 hours (I was not interested in continuing my membership mostly because I didn't have 25 bucks to spare)

    I canceled the subscription but 3 days later got a notice that the "echeck payment had cleared" or something like that. I tried emailing the listed email account on the paypal details, but got a non-deliverable report saying the email address is not valid.

    Customer Service Email: awijaya@internetbrands.com

    So this is the message I tried to send:

    Hello,

    I was notified that my subscription renewal would be coming up, I was no longer interested in having the premium service your site offers (the site is great, but I only purchased it to post some bikes I had for sale, I still use and love the site and am happy with the ad-supported version) so I canceled the subscription per paypal's recommendation and instructions. 3 days later, it says my 25 dollar eCheck has cleared.

    Would you be so kind as to refund this for me? I support your site 100 percent I just can't really afford the extra item on my budget right now.

    I appreciate your time.

    Aaron Anderson

  2. #2
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    Also, I was charged 25 dollars for a one year membership... it now seems that that only costs 12 dollars, but I'm being charged more than double that?

  3. #3
    The Site Administrator: Currently at home recovering from a couple of strokes,please contact my assistnt admins for forum issues Tom Stormcrowe's Avatar
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    I'll forward this to the appropriate people.
    on light duty due to illness; please contact my assistants for forum issues. They are Siu Blue Wind, or CbadRider or the other 3 star folk. I am currently at home recovering from a couple of strokes. I am making good progress, happily.


    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

  4. #4
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    Thanks, I also see Ads everywhere... anyway.. the transaction is # 58Y79753BS912521H

  5. #5
    The Site Administrator: Currently at home recovering from a couple of strokes,please contact my assistnt admins for forum issues Tom Stormcrowe's Avatar
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    Cool, and they'll address this very soon, I'm sure. feel free to contact me directly if not, though, via PM or Email. We'll get it resolved.
    on light duty due to illness; please contact my assistants for forum issues. They are Siu Blue Wind, or CbadRider or the other 3 star folk. I am currently at home recovering from a couple of strokes. I am making good progress, happily.


    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

  6. #6
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    Thanks for being so quick. I really appreciate it. I know it's just a bug in the system and that paypal isn't the easiest when dealing with subscriptions. You can't re-price them without ending all of them, yadda yadda.

  7. #7
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    Any word on this?

  8. #8
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    Anyone? Anything?

  9. #9
    The Site Administrator: Currently at home recovering from a couple of strokes,please contact my assistnt admins for forum issues Tom Stormcrowe's Avatar
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    I've referred it to Customer Service. I'll recontact them as see what's up. I have your email as well.
    on light duty due to illness; please contact my assistants for forum issues. They are Siu Blue Wind, or CbadRider or the other 3 star folk. I am currently at home recovering from a couple of strokes. I am making good progress, happily.


    . “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.”- Fredrick Nietzsche

    "We can judge the heart of a man by his treatment of animals." - Immanuel Kant

  10. #10
    Navy Retired Maxturbo's Avatar
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    Was this ever resolved?

    I also attempted to e-mail you and all I got back was...

    "The email account that you tried to reach does not exist"


  11. #11
    Administrator CbadRider's Avatar
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    Did you try tom(at)bikeforums(dot)net?
    Quote Originally Posted by toddles View Post
    So Tom only hires people that are nutty? Is part of the requirement to be a moderator on this site is that you have to be nuts??
    Forum Guidelines *click here*

  12. #12
    Navy Retired Maxturbo's Avatar
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    Not yet but I'll try that if need be. Thanks.

    I messaged the Forum through a provided "contact" link.


    I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

    awijaya@internetbrands.com

  13. #13
    Administrator CbadRider's Avatar
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    Quote Originally Posted by Maxturbo View Post
    Not yet but I'll try that if need be. Thanks.

    I messaged the Forum through a provided "contact" link.


    I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

    awijaya@internetbrands.com
    This has been reported to IB.
    Quote Originally Posted by toddles View Post
    So Tom only hires people that are nutty? Is part of the requirement to be a moderator on this site is that you have to be nuts??
    Forum Guidelines *click here*

  14. #14
    Administrator IBobi's Avatar
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    Quote Originally Posted by Maxturbo View Post
    Not yet but I'll try that if need be. Thanks.

    I messaged the Forum through a provided "contact" link.


    I DO request that someone here correct the invalid e-mail address associated with PayPal transacting, in the mean time please.

    awijaya@internetbrands.com
    Any idea where that email address came from?

  15. #15
    Navy Retired Maxturbo's Avatar
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    From the "Details" summary of my PayPal transaction for renewal, if you are referring to my inquiry.

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