Let me clarify what occured. Friday we placed an order online. With online orders, you comfirm your CCard info over the phone. Apparently there was another cart open, and they were combined. %100 our fault. Saturday I started this thread and another , and quickly found out everyone has great things to say about NOVA. I spoke with the owner this morning, as he was justifiably upset about me not coming to him first. He explained to what happened and we worked it out. Great guy, great customer service. They've been doing this for 25+ years, and have a great reputation. I am really embarrassed. I feel awful.