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Old 03-05-09, 09:08 AM   #1
TommyL
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Paying for custom bike

Hey folks, I thought this would be the best forum to share my problem, but let me know if there's a better one.

My custom bike has finally been finished, and I am super excited. The frame builder was great about setting up the bike just the way I wanted. Yesterday I got the final bill, and it was a few hundred dollars more than I expected. He said that assembly was included in the final cost. Even so, I significantly downgraded the wheelset from the original quote, and am providing my own saddle. So unless assembly costs $2-300, I think I'm being overcharged.

I feel like since there was nothing on the website or in our communications that indicated an assembly fee, it's not right to charge one. On the website of the builder there is simply an option to "Buy a Complete Bike," with component packages priced out.

Was I a fool to think that the quote given would be actual cost? Is the assembly cost something I should have expected? Am I a jerk for making a big deal out of this? What should I do? Thanks!
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Old 03-05-09, 03:17 PM   #2
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I have heard of assembly fees in that range. I would have assumed they would be disclosed as part of the sales process. I think you have an issue if you asked for a final price were given it and there are other amounts tagged on. On the other hand, everything costs something, so he has to get paid for the time somewhere, and it would be reasonable for you to expect that, but it is bad communication if you were left in the dark. Framebuilding for me is an expression of the DIY thing so I actually have not paid anyone else to do anything, and don't know standard practices.
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Old 03-06-09, 12:02 AM   #3
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I should've given it some time before even posting. The builder got back to me and we quickly worked things out. I feel silly for even posting about it.
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Old 03-06-09, 12:08 AM   #4
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Nno need to worry, you sounded reasonable and didn't bring his name into it.
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