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  1. #26
    Older I get, Better I was velonomad's Avatar
    Join Date
    Nov 2003
    Location
    Greenfield Lake, Wilmington NC
    My Bikes
    '14 BD Lurch Fatbike, '10 custom road,'06 custom expedition, '94 Yokota Tandem, '88 custom MTB
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    Quote Originally Posted by eric_the_poor View Post
    Thats really what I'm hoping. Being that it's stainless if I sanded it to see if its a scratch or a crack, then couldn't I simply re-polish it to make it look new again?
    Don't do that , If you go F-ing with it you can kiss your frame warranty goodbye.

  2. #27
    Senior Member eric_the_poor's Avatar
    Join Date
    Nov 2010
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    East Bay, California
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    Alright, just to update on the frame situation: I contacted the dealer, who then contacted Soma, and they are already shipping me a replacement with no issues at all. I'm very thankful with Soma's customer service and honoring there warranty on this, as well as the shop I ordered from.

  3. #28
    Senior Member
    Join Date
    Sep 2006
    Location
    Bozeman MT
    My Bikes
    Kirk
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    Quote Originally Posted by eric_the_poor View Post
    Alright, just to update on the frame situation: I contacted the dealer, who then contacted Soma, and they are already shipping me a replacement with no issues at all. I'm very thankful with Soma's customer service and honoring there warranty on this, as well as the shop I ordered from.
    Perfect - the system worked just as it should. Enjoy the new ride.


    dave

  4. #29
    Member
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    Jul 2013
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    Now that is great service. Good to see a happy ending.

  5. #30
    Older I get, Better I was velonomad's Avatar
    Join Date
    Nov 2003
    Location
    Greenfield Lake, Wilmington NC
    My Bikes
    '14 BD Lurch Fatbike, '10 custom road,'06 custom expedition, '94 Yokota Tandem, '88 custom MTB
    Posts
    1,655
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    Quote Originally Posted by Dave Kirk View Post
    Perfect - the system worked just as it should. Enjoy the new ride.


    dave
    +1

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