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  1. #26
    Immoderator KrisPistofferson's Avatar
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    I think some of you guys are taking Ranger's posts and interpreting them in the worst possible way. He never posted the name of the LBS, or even the town it was in, to try and drive away business. He didn't cause a big fat scene or sh1t on the floor before he left, he just blew off some steam on the internet about a frustrating situation, like most of us do, and some of you guys overreacted and jumped the heck down his throat, in my opinion. He said the guy even admitted his mistake, as well.
    I understand, somewhat. I used to wait tables, and sometimes I'll go with friends who never have to resteraunts. I can see it's really busy, while all my friend will see is that his order is not there immediately. However, sometimes the service will be crappy, too. Dumb analogies aside, I think some of you are blowing this out of proportion.
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  2. #27
    Zippy Engineer Waldo's Avatar
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    Quote Originally Posted by krispistoferson
    He never posted the name of the LBS, or even the town it was in, to try and drive away business.
    Exactly my point-if you're so displeased with service you receive somewhere why not mention that location specifically so that others might avoid such poor service (though I somewhat disagree with that assessment in this case)? Otherwise it's just another "bike shops suck" thread that doesn't do anyone any good. I'm not one to believe online rants serve any purpose, but I guess if it makes somebody feel better...

  3. #28
    The Red Lantern Rev.Chuck's Avatar
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    Truly, if the title of the post had been, " The guy at this one shop gave me some good advice and helped fit me up for a bike but then had another obligation and left me hanging for a few minutes until another employee got me set up on a bike I liked that fit but then they wouldn't give me the "deal" price from my previous visit even though I had it written down on a piece of paper seventy miles away." I would never have said a word.

    However it was titled like a rant on shops in general. So I had to put up my dukes and defend the faith.

    I would have done the same thing if it was," Why do restaurants suck so much" (I waited tables to, worst job ever, but the money was good)
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  4. #29
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    I'm not going to name the shop because honestly I can see where it could be an isolated incident. I am not willing to go back and find out, i'll leave that to the other sucka's. The Manager did offer to make it right with me, but i am not in the mood for any more of his flavor.

    Chuck,

    You have a very strong desire to make me out to be the bad guy in this case, and i think i'll just grant you your wish. I was there and know what happened. Apparently the fact that the Manager (guy i dealt with) himself admitted that they gave poor service is not enough proof to you than i guess you are dillusional. Then again, i am sure you are still standing by O.J.

    Also i don't know if it bears repeating but you act like this price was something he scratched down on a napkin and handed me. The price WAS and IS the price of the bike in his shop. It sells for $599 and they were trying to charge me $649.

    The manager told me this morning that the price was marked on the sticker on the bike. It said $599. Instead of a napkin I had a 2005 Trek catalog with the price marked next to the bike "$599."

    Perhaps you need to slow down and read these posts or are you really interested in hearing the truth? If you actually were than maybe you would have looked at the attachment in my original post that is a pdf of the actual catalog he gave me. What else do you want?

    Were you on the OJ jury? What part of evidence don't you understand?
    Last edited by Portis; 04-21-05 at 03:09 PM.

  5. #30
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    Quote Originally Posted by Ranger
    The manager told me this morning that the price was marked on the sticker on the bike. It said $599. Instead of a napkin I had a 2005 Trek catalog with the price marked next to the bike "$599."
    If the price was marked on a sticker that was on the bike, then why did the shop need to call him to check the price to begin with?

  6. #31
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    Quote Originally Posted by Ranger
    I'm not going to name the shop because honestly I can see where it could be an isolated incident. I am not willing to go back and find out, i'll leave that to the other sucka's. The Manager did offer to make it right with me, but i am not in the mood for any more of his flavor.

    Chuck,

    You have a very strong desire to make me out to be the bad guy in this case, and i think i'll just grant you your wish. I was there and know what happened. Apparently the fact that the Manager (guy i dealt with) himself admitted that they gave poor service is not enough proof to you than i guess you are dillusional. Then again, i am sure you are still standing by O.J.

    Also i don't know if it bears repeating but you act like this price was something he scratched down on a napkin and handed me. The price WAS and IS the price of the bike in his shop. It sells for $599 and they were trying to charge me $649.

    The manager told me this morning that the price was marked on the sticker on the bike. It said $599. Instead of a napkin I had a 2005 Trek catalog with the price marked next to the bike "$599."

    Perhaps you need to slow down and read these posts or are you really interested in hearing the truth? If you actually were than maybe you would have looked at the attachment in my original post that is a pdf of the actual catalog he gave me. What else do you want?

    Were you on the OJ jury? What part of evidence don't you understand?
    After this latest tirade about how (now) Chuck is wrong and delusional, and how you don't want anymore of the shop managers "flavor" (Whatever that is, but I assume it is negative) , and the additional info you have "conveniantly" brought to light now (The price was on a sticker ON THE BIKE)...I still side with Chuck here...

    I do not remember ANYONE saying they subscribed to the fact that bad customer service is ok. Maybe this type of making things up casts a shadow on your whole point.

    I do not think that anyone was trying to make you "out to be the bad guy" here, but given the circumstances, I was inclined to beleive that it was a simple case of miscommunication and possibly poor handling of the issue. You made the initial jab about how shops suck and that you were not happy with what happened although I believe you contributed to the initial problem.

    Should the person in the shop have KNOWN that the bike price was actually $599? Absolutely. Would it have killed you to have shown the person the price on the sticker ON THE BIKE or brought with you your "evidence" of the price you were quoted? Absolutely not.

    You stated that you didn't have this price on a napkin, but on the Trek catalog. You did not have it with you where it could have been any good. I guess that you do not see the need to have your evidence with you, so just like the OJ trial (your example, not mine) it could not be used. Most would consider things moot at that point.

    Perhaps you need to slow down and read your posts before sending them off and include all of your "evidence" (about the price being on the bike which you waited until post # 30 to share with us) with us as proof that the shop manager is someone whom you should not do business with.

    I cannot speak for Chuck, but what I was getting at before was that what happened seemed like a legit mistake or miscommunication, and that you were being a bit harsh on the manager and shops in general. He gave you a lot of great service, spent time with you, and tripped up a bit. He then made an effort to make it right, but that didn't matter either...you found it cheaper. In my eyes, you may have contributed to the problem by not bringing in your info (which you continue to clutch onto and use as your smoking ***), but seem unwilling to admit this had ANYTHING to do with the matter.

    Just like the OJ trial, if you had looked at the actual incident and been honest with yourself about the whole deal, you would have come to the actual, correct judgement. Instead, the opposite was done, and you will defend it to the death.

  7. #32
    Immoderator KrisPistofferson's Avatar
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    Ranger, if you get this message, DON'T KILL YOUR WIFE! These guys have finally convinced me what a despicable human being you are, and how much like OJ you are, and I'm very concerned. You did not yell at anyone at the LBS or have a confrontation with anyone,or throw a brick through the window, and by the way you described it, you politely left with the intention of taking your money elsewhere. Well, that's what they say about serial killers,"They were always so POLITE." Don't kill anyone, Ranger! You guys are getting ridiculous, and should gang up on someone else more worthwhile.
    Quote Originally Posted by Bikeforums
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  8. #33
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    My LBS is odd...

    I went in there a few days ago to check out a few bikes I was eyeing up (bike horny? LOL ) and if you ask more than once about a bike, then the staff gets angry, especially the one supporting-owner of the shop. Seems every time you mention $ to him, he gives you a satanic smile...

    I went in there once asking to use a wrench, and he wanted 5 bucks (just to USE it once!). The shop mechanic came along and told me I could use anything on the tool wall for free, and that I should have told the supporting-owner to @#$% off.

  9. #34
    Forum Admin lotek's Avatar
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    I don't know, seems like all parties need to chill out a bit.
    (uhm thats NOT official, ok?)
    I can see the intial anger that after Dave left service
    went downhill, I can see being angry at the different price
    (and shouldn't the shop have price lists somewhere?).
    When Dave apologized the next day I would have accepted
    it and returned. Dave did spend time with you twice even
    though he had to leave the second time.
    His shop is 30 miles closer than the shop you eventually
    bought your bike from.
    I also don't see the need for the hostility in this thread.
    I really don't see where Ranger is trashing the shop I think
    his not stating the name is showing some deserved
    restraint.
    I'd much rather see that than a thread with someone saying
    "Dave's Bikes in Podunk Missery on the corner
    of elm and main blows chunk. . . "
    and then spread this all over the internet.

    (apologies to people in Podunk Missouri )

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  10. #35
    The Red Lantern Rev.Chuck's Avatar
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    I might start ragging on guys that couldn't do better than fiftyfirst to think of using the name of Ethyls husband as a screen name.

    Sure I was not there, but I have the experience of the situation. Much like when someone asks why did my der. shift into the spokes? I was not there for the experience, but I have a good idea from previous experience of the other side of the story.

    I was trying to be tactful, with, apparantly less than success. Aside from calling Ranger selfish and impatient, I said no ill words about him(I think)
    AGAIN, if it were not started as a bash on shops, in general(From the title) I would never have said a word.

    What do you think would happen if I started a thread " Boy, the Jews sure do suck" because I had a bad experience with the Jewish guy at the drug store. I would get slammed from all sides and possibly banned.
    Last edited by Rev.Chuck; 04-21-05 at 08:34 PM.
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  11. #36
    NFL Owner monogodo's Avatar
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    We all need to keep in mind, Ranger included, that we're only getting his side of the story. I'm not saying he's lying about anything, but people tend to relate situations in such a way that they are not shown in a bad light.

    I do think it was petty of him to call the shop to talk about the situation with the manager, while having no intention of allowing the manager to make it right. He could just as easily written a letter or email to the manager to let him know about the lost sale, rather than get the manager's hopes up, only to dash them by saying he'll never do business there.
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  12. #37
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    Quote Originally Posted by monogodo
    We all need to keep in mind, Ranger included, that we're only getting his side of the story. I'm not saying he's lying about anything, but people tend to relate situations in such a way that they are not shown in a bad light.

    I do think it was petty of him to call the shop to talk about the situation with the manager, while having no intention of allowing the manager to make it right. He could just as easily written a letter or email to the manager to let him know about the lost sale, rather than get the manager's hopes up, only to dash them by saying he'll never do business there.
    Yeah, why doesn't he make another 150 mile round trip over there? The distance was a big part of the irritation here. That is why i called Dave twice yesterday. First in the morning to talk to him and see what he had left for me to ride. Next i called him right before i left to make sure the bikes weren't sold.

    I called him and told him I was on my way and i would be there in 1.5 hours. I didn't want to waste a trip over there. Gee, guess that worked good.

  13. #38
    Senior Member Retro Grouch's Avatar
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    I can understand your frustration, but to say the bike shop in question sucks strikes me as unreasonably harsh.

    You say the owner spent quite a bit of time with you on a previous day and replaced a stem for you to test ride, while he was triying to placate other customers, on the day in question. Finally he got caught up by a conflicting responsibility and said that he had to leave. He sounds to me like an extremely capable guy who just got caught up on the moment with more things than he could possibly do at one time.

    Honestly, it sounds to me like you've blown off what's probably a real, real, good bike shop because you had a bad experience that wasn't the owner's fault. If you can't be objective enough to recognize the good guys, you're doomed to think that everybody sucks. I feel sorry for you.

  14. #39
    Ride it, don't fondle it! Wheel Doctor's Avatar
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    Why do bike shops suck? Sometimes it's the customers that suck! My regular customers get freebees. Quick off rack adjustments. Free WB cage bolt and stuff like that. When they try to pay I say "Come back and buy something bigger" Chris Zane turned a loan from his Grandmother into a multi million bike shop operation with this attitude. Now ass*&*# customers that is another story. NashBar Ned gets nothing free. He is the guy that wants you to fit him for free. He is riding a NashBar bike with everything NashBar. He seems perplexed at my attitude, since he once bought a waterbottle from me.

    Many small towns are damm lucky to even have a shop that stocks and appreciable number of bikes. I stock what sells and if it's not you cup of tea I will bend over backwards to get you your tea. However, I have to pay my bills, myself and the help. There are limits. An LBS is a business and not an easy one. Most retail operations are tough to make a good living at. Regular contributors like Rev. Chuck know that. He may be a bit touchy about LBS bashing, but then again so am I. Chuck takes the time to give very knowledgable answers to questions and is a pro not a poser backyard mechanic like most on this group. He has forgot more about bikes than most of you know. I realize that there are crappy operations out there. But lending tools is in this day of litigation frenzied people is like asking to be sued.

    I often have to divide my time between several customers. Still I manage not to piss anyone off. Well most of the time. I also deal in speciality nich products. Custom built stuff, recumbents, fixies, handcycles, racing wheelchairs and more. So people will come from as far as 2/3 hundred miles away. They know they MUST make an appointment and I clear my plate for them.

  15. #40
    NFL Owner monogodo's Avatar
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    Quote Originally Posted by Ranger
    Yeah, why doesn't he make another 150 mile round trip over there? The distance was a big part of the irritation here. That is why i called Dave twice yesterday. First in the morning to talk to him and see what he had left for me to ride. Next i called him right before i left to make sure the bikes weren't sold.

    I called him and told him I was on my way and i would be there in 1.5 hours. I didn't want to waste a trip over there. Gee, guess that worked good.
    You'll note I never said you should have gone there to discuss it with him. If you knew you didn't want to buy from him, you could have just as easily written a letter to him, informing him of what happened (from your perspective), thereby allowing him to correct the situation so that it doesn't happen to anyone else. As someone who has worked in customer service, I'd much rather get a letter than a call, especially from someone who has no intention of using my services again.

    Put it this way, which would you rather have: a customer call you complaining that their copier hasn't been repaired to their satisfaction, or a letter from said customer stating the same? With a call, you have to take notes, you'll miss things they said, you're not listening 100% because you're formulating your response while they're talking. With a letter, you have it all laid out in front of you. You also have something tangible to show the technician when you approach them for their side of the story. And please tell me to get the technician's side of the situation before making a firm decision. As you know, customers exaggerate at times.
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  16. #41
    Dog is my co-pilot 2manybikes's Avatar
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    One of the main problems was it 70 miles away, that makes another trip more inconvenient. Another problem is that if they have to close at a certain time the customers need to respect that. I suspect that if you said you lived 70 miles away on the phone and said you were coming in with an hour and 15 minutes left to test ride a couple of bikes and possibly buy one the suggestion of a different time might have been made. When he said he had to go to a school board meeting, I can see why you would be frustrated, but this is not a problem caused by Dave. It's time to let him go.
    It's not really a problem you created either, if you thought you had enough time to do what you wanted arriving at 4:45. If you don't work at a bike shop you don't always know what's happening behind the counter. It's just something that happens. I think if the bike shop was 2 miles away there would have been no problems at all. You could have let him go and gone back later. I think this would apply to any business, not just a bike shop.

    This is not really a bike shop problem. It's tough to do business with a small retail store 70 miles away that has no control over what customers just drop in. And it's very frustrating to have to leave at closing and drive 70 miles without getting what you want. It probably is hard for you to get over there earlier in the day because of work and other responsibilities. It's hard for Dave to do business during the day because everyone is at work. But he wants to go home at night too. He probably has kids in school if he's on the school board. He needs to see them in the evening.

    It's probably better for you, and better for Dave that you did not buy a bike from a store 70 miles away. Too bad it work out so poorly.

  17. #42
    Senior Member DieselDan's Avatar
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    I'm with Chuck on this. To classify all bike shops based on this one shop and one experence isn't fair. We all get crappy service at Wal-Mart, but we all shop there.
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  18. #43
    Feral Member Nicodemus's Avatar
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    You admit yourself that you were horny for a bike. You wanted to get your hands one, it was late in the day, busy time of year, other kids in the shop, etc etc. And unfortunately they didn't give you all the attention or time you were expecting. And there was some confusion over the price. Okay, big deal. Have some humility and accept the reality of the situation - you really think that's such horrible customer service?

    It's fair to say that they should have known the price - I understand it wasn't a special quote. But that's about all you have supporting justification for complaint. You don't come up smelling like roses yourself. It certainly isn't enough to justify pulling the holier than thou "I'll take my business elsewhere" attitude. Your final response to the guy betrays your arrogance and vindictiveness as a consumer.

    As others have said, it seems to me like the main desire to speak with him afterwards was to enjoy the grovelling.

    I understand your frustration, but your lack of humility, your impatience, and your extreme attitude in respect of the greyness of the case show how selfish your attitude to customer service really is.


    "The customer is always right" is a good approach to customer service.
    "The customer is god" is an overindulgent expectation that far too many people have, especially in the US where the customer is both feared and revered in equally unhealthy amounts.

    Get some perspective.

  19. #44
    Senior Member Retro Grouch's Avatar
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    I think that the real unfortunate factor isn't the shop and isn't Ranger but the fact that the bike shop happened to be located 70 miles away. I can definitely feel your frustration at wanting to complete the deal because you have to talk your parents into devoting several hours of their time to drive you to the shop. Worse yet, you had a whole hour on the trip home to listen to your parents telling you how the whole thing was a waste of their time. A relatively minor issue that could easily have been resolved the next day turned into a monumental deal breaker in which everybody involved loses. That would suck! I guess that's just part of the price that you have to pay for getting to grow up in Kansas.

  20. #45
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    How come Retrogrouch is the only one who ain't grouchy?

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