We cyclists need to stick together, support one another and offer help when we can. Whatever we ride, we are all of the same fraternity: we're cyclists.
It always disturbs me when I hear of fellow-cyclists who have had terrible experiences at an LBS's after I have had similar situation. It could have been avoided. We need a place where we can advise of LBS's to avoid and ones to frequent. Hopefully, the poor stores will strive to improve or go out of business and those that offer value and service will thrive.
Here in Toronto, we have a vast array of bike stores. Unfortunately, I've run into more than few that leave alot to be desired when it comes to service. They seem to be unfamiliar with the concepts of customer service and encouraging repeat business. Cyclepath on Bloor (west of Dufferin) and The Cycle Shoppe on Queen (west of Bathurst) are two such places that are becoming notorious for over-charging, shoddy repair work (using used and reconditioned parts, etc.) and horrendous respect for their customers. Recently, a number of my fellow cyclists and I were discussing this and those two stores, in particular, were unanimously panned. They didn't fare well in a recent Now magazine survey of bike stores either where they were cited for lack of knowledge regarding their products and indifferent attitude toward customers.
If you know of qualified, conscientious and fair LBS's, recommend them here. If your experience wasn't so pleasant, do your fellow cyclists a favour and let them know here as well.