I went to AC&F when I decided to get into biking, told them how much money I had and to reccommend a bike. Without a second thought the guy pulled something off the rack and said "this is the bike for you". Well, me being as green as spinich and not knowing anything about anything I paid for the bike and went on my way.
Come to find out he pawned off old stock on me. The bike couldn't handle my weight or riding style, even though I told him what I planned on doing and he could obviously see that I was a bigger guy (340lbs at the time). Within a 2 month period I went thru 20 spokes, 3 wheels, and a hell of a lot of pain because of the cheap 700c low spoke wheels and the bike being too big for me.
Hell I knew nothing about being fitted for a bike and all that jazz at the time. I just took his word for it.
Then I discovered Metro Bike n Sport. The owner took time to talk to me and explain things to me. Even though I let him know up front that I had no more money to spend, he didn't care, he just wanted to help me out.
After a while I started spending money there to buy things, even though I could order online and get huge discounts I'd still support the local shop. He respected that and as time went on started hooking me up with free wheel truings every week or so, loaner parts, and finally hooked me up with a new bike that fits me properly and can handle me and what I do with it. And to beat it all he let me walk out of the shop with the bike without me spending a penny on it. He's letting me have it for cost and I'm only paying him 50 bucks a week. He's cool and cares about customer satisfaction and doesn't look at me like I'm some fat ass with a few hundred bucks for him to weasel from me.
Needless to say they have my business for life. If you look back at my past posts you'll see that I have nothing but good stuff to say for this "little hole in the wall" bike shop.