Recently I attempted to buy a CO2 inflator and cartridges. During the ordering process, they have a box for special instructions. Since they don't have a way to specify how to ship, I wrote in there something to the effect of, "Please send via UPS Ground. DO NOT SEND via USPS." I get my order confirmation, and I waited. A few days later I wrote asking for my tracking number. "Oh, sorry - we have FedEx, we don't have UPS, so we sent it USPS." I've been trying to get them to explain why it was such a leap to think, "oh, she doesn't want it USPS, we don't have UPS, so let's send it FedEx Ground." Apparently I've been taken as a nutjob, because now they are not responding to my emails.
Why the big deal? Because I've had the USPS lose packages on me. Because the USPS doesn't bring packages too large for my mailbox up to my third-floor walkup and leave it at the door - they leave it at the mailbox. The USPS is an issue for me, and I've explained this to Nashbar.
As I promised them, I am no longer buying from them because of this. I am also telling all the cyclists I know - you folk - to not buy from them or from their sister company, Performance Bicycle.
All they have to do is admit they screwed up, and make a change on their website to allow us to be specific about how to ship our packages. That's all I want.
Thanks for listening. Please avoid Nashbar and Performance Bicycle!