I recently re-sold a 21 year old bike that I had won in an Ebay auction this spring. The bike had a complete description and including the following "key" descriptions from the guy who sold it to me:
"Not ridden for the past 12 years."
"Frame has been touched up in many places due to small nicks and some rub spots on the paint (I did not want to take the chance of the steel rusting so I was always careful to get these scratches and rubs touched up with paint as soon as I spotted them)."
"New items: brake pads, brake and derailleur housings and cables, Forte GT2 27" X 1.25" tires, tubes, KMC HP 20 chain, bearing sets, alloy water bottle cage, gel bar wrap, Forte men's Contour seat. Fully tuned and ready to ride!"
"Have your own piece of history on this fully functional bike! This bike shows signs of wear but is running very nicely."
And I added the following"
"*NOTE:Most of the above is from the original EBAY seller. I purchased it on EBAY this Spring as a touring bike but I built up a Stumpjumper instead. There is some minor surface rust on the rear cassette and chain but the chain was brand new when I recieved the bike. The new gel tape has a very small tear on the left handlebar. There is MINOR surface rust on a few items on the bike like the reflector mounts. I did not ride the bike after I won the auction but everything works. "
Well they claim that the front skewer was missing- it wasn't. I distinctly remember putting it into the bag that held the pedals and seat. I live in an RV and boxed the bike inside the RV... if the skewer wasnt there it would be here and it isn't. I did offer to pay for the alleged skewer if they sent me a dated photocopy of the reciept.
The biggy is that they claim that after pedaling not more than 5 times the derailleur went into the rear spokes and caused a huge mess.
Now I checked the bike out very carefully before shipping it. I cleaned everything, adjusted the headset(it was loose), and gave it a good once over including checking the shifting and brake action before boxing up the bike. They want me to do "something" about it. I feel that they purchased the bike as described and that I could have absolutely no knowledge that the derailleur would misbehave.
This is their exact complaint:
Well, I received the bike today and with some assembly
(including a trip the bike store to purchase a font wheel quick
release) went for a ride. And, literally not more than five petals
in, the rear derailleur caught hold of something and ended up
snagged on the spokes in a mangled mess, bent in several
places and rendered useless. Considering you advertised the
bike as "fully functional" and "running very nicely," I can't help
but feel a little misled and more than a little disappointed. How
do you think we should we proceed?"
What would you do??????