Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

User Tag List

Reply
 
Thread Tools Search this Thread
Old 07-16-05, 11:23 AM   #1
cookiepuss
Big Member
Thread Starter
 
cookiepuss's Avatar
 
Join Date: Jul 2005
Location: Chicago
Bikes: Old School Centurion IronMan Expert, Homemade FrankenFixie
Posts: 154
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
UPS Sucks for Bike Shipping!

This is more of a warning to those needing to ship their bike places. I had my bike (worth about $1000) shipped from Atlanta to Chicago. It was packed properly in a bike box and insured for $1000. When it arrived the side of the box had a big gouge in it. One of the wheel hubs was sticking out and ground down. The quick release spundles wwere off so the threaded end was ground down and rounded off.

The box was also banged up like it was dropped off the truck a few times. Upon examining the frame there are gouges in it where the paint has been rubbed off to the metal. The wheels are way from true. It is just a mess and it pisses me off!

I have never heard good stories about ANY carrier (UPS, FedEx, USPS, etc). So my recommendation would be to just not ship the bike. Or else put it in a wood crate or hard plastic case. Even though the cases are like $200 by themselves.
cookiepuss is offline   Reply With Quote
Old 07-16-05, 11:35 AM   #2
linux_author
370H-SSV-0773H
 
linux_author's Avatar
 
Join Date: May 2005
Location: Penniless Park, Fla.
Bikes: Merlin Fortius, Specialized Crossroads & Rockhopper, Serotta Fierte, Pedal Force RS2
Posts: 2,750
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
- have to echo the lousy handling by UPS in our area... i've ordered a number of larger items... in one case, the item was T-boned quite badly, but was so strong that it survived... in another instance, i had a 30-meter collapsible antenna mast shipped to me from Ohio... the mast was made out of carbon fiber, but was destroyed so badly that UPS simply returned it to the shipper...

- without exception, every single box i get delivered to my door by UPS is mashed, crushed, crunched, corner-ended, or otherwise mishandled...

- whenever i can, i specify FedeX, which delivers clean, crisp, and fresh packages with no signs of mishandling whatsoever...
linux_author is offline   Reply With Quote
Old 07-16-05, 11:38 AM   #3
cookiepuss
Big Member
Thread Starter
 
cookiepuss's Avatar
 
Join Date: Jul 2005
Location: Chicago
Bikes: Old School Centurion IronMan Expert, Homemade FrankenFixie
Posts: 154
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by linux_author
- whenever i can, i specify FedeX, which delivers clean, crisp, and fresh packages with no signs of mishandling whatsoever...
Looking back I should of used FedEx. I was trying to save money on shipping since the calculated cost from FedEx was much higher than UPS. You get what you pay for I guess. . .
cookiepuss is offline   Reply With Quote
Old 07-16-05, 12:45 PM   #4
Medpilot
BOATS AND HOES!
 
Medpilot's Avatar
 
Join Date: Jun 2005
Location: Gilbert, AZ
Bikes: Madone
Posts: 666
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I worked at a UPS receiving center as a summer job once and Iíve witnessed the package abuse first hand. Boxes are thrown and crushed on a regular basis. On the other hand, I believe they honor damage claims pretty well.

Last month I mail-ordered my bike from California to Texas via UPS without any problems. I guess the moral of the story is to always get insurance. Iím sure the majority of packages make it okay, but there will always be the few that donít.
Medpilot is offline   Reply With Quote
Old 07-16-05, 01:57 PM   #5
tbdean
Senior Member
 
tbdean's Avatar
 
Join Date: Jun 2005
Location: Lawrenceville, GA
Bikes:
Posts: 599
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
no, no, no, this isn't good news. I'm going to Georgia this October (from California). All the research I've done says airlines beat up bikes - ship it whenever you can.

Am I going to be okay with FedEx? Any success stories out there?

I've got to ship it two times of course so I'm twice as risky!
tbdean is offline   Reply With Quote
Old 07-16-05, 03:59 PM   #6
cookiepuss
Big Member
Thread Starter
 
cookiepuss's Avatar
 
Join Date: Jul 2005
Location: Chicago
Bikes: Old School Centurion IronMan Expert, Homemade FrankenFixie
Posts: 154
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I also came across this old thread that tells an even worse tale. I am getting ready to show this insurance guy just what's up!

http://www.bikeforums.net/archive/index.php/t-58666-p-1
cookiepuss is offline   Reply With Quote
Old 07-16-05, 04:08 PM   #7
Infodiva
Retro. Grouchy.
 
Join Date: Sep 2004
Location: Nebarsky
Bikes: 1998 Terry Symmetry; 2001 Terry Classic
Posts: 82
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I've shipped (and had shipped to me) 4 bikes via UPS. I haven't had a problem, but maybe I've just been lucky. As for the comment that they honor insurance claims pretty well, HAH. I've made three claims for other things that arrived broken. Two of those claims were denied; UPS stated that the items weren't packed well, which was total crap. A local UPS employee told me that since they outsourced their insurance claiming department, they usually deny claims.
Infodiva is offline   Reply With Quote
Old 07-16-05, 04:21 PM   #8
supcom
You need a new bike
 
supcom's Avatar
 
Join Date: Aug 2002
Bikes:
Posts: 5,433
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
How many inches of padding was between the bike and the box? UPS' website clearly recommends 2 inches of foam padding, as I recall. A standard bike box does not have enough room for this. Bike manufacturers don't use enough padding, choosing to accept the risk of damage to save a little shipping cost.

Hopefully UPS will compensate you for your loss since they did damage the box. But next time, invest in a hard sided padded case or use a box within a box with the requisite padding between.
supcom is offline   Reply With Quote
Old 07-16-05, 04:25 PM   #9
MattP.
Obeying Gravity
 
Join Date: Oct 2004
Location: Bellingham, WA
Bikes:
Posts: 2,962
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by tbdean
no, no, no, this isn't good news. I'm going to Georgia this October (from California). All the research I've done says airlines beat up bikes - ship it whenever you can.

Am I going to be okay with FedEx? Any success stories out there?

I've got to ship it two times of course so I'm twice as risky!
I forked over the $225 for a plastic bike case so I could take it on the plane with me. I've flown w/ it twice, no problems what so ever. I flew Southwest so I had to take my baggage to the TSA center myself. I let the guy know it was a bike. It was too big to fit in the scanner so I assumed he would hand inspect it. He didn't!! He even let me put on my own locks. I would never dream of shipping my bike, i'll only take it on a plane in a bike case.
MattP. is offline   Reply With Quote
Old 07-16-05, 05:45 PM   #10
tbdean
Senior Member
 
tbdean's Avatar
 
Join Date: Jun 2005
Location: Lawrenceville, GA
Bikes:
Posts: 599
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Quote:
Originally Posted by MattP.
I forked over the $225 for a plastic bike case
What's the brand of the case? I'd like to look into this option some more. I have heard that Southwest is pretty good for bikes, but I don't think they fly to Atlanta.
tbdean is offline   Reply With Quote
Old 07-16-05, 06:52 PM   #11
Retro Grouch 
Senior Member
 
Retro Grouch's Avatar
 
Join Date: Feb 2004
Location: St Peters, Missouri
Bikes: Catrike 559 I own some others but they don't get ridden very much.
Posts: 26,916
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 213 Post(s)
Quote:
Originally Posted by supcom
How many inches of padding was between the bike and the box? UPS' website clearly recommends 2 inches of foam padding, as I recall. A standard bike box does not have enough room for this. Bike manufacturers don't use enough padding, choosing to accept the risk of damage to save a little shipping cost.
Interesting. During the time that I operated my own bike store I received over 1,000 factory shipped bikes via UPS. That's a pretty good sample size. Care to guess how many damage claims I had? None, Zero, Nada, Not-a-One. It's appearant to me that the majority of shipping woes could be prevented by proper packing. It doesn't sound to me, for example, like the original poster used the plastic axle end caps that bike manufacturers use when packaging bikes.
Retro Grouch is offline   Reply With Quote
Old 07-16-05, 07:09 PM   #12
Bigwheel
Senior Member
 
Join Date: Nov 2002
Bikes:
Posts: 128
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Retro Grouch
Interesting. During the time that I operated my own bike store I received over 1,000 factory shipped bikes via UPS. That's a pretty good sample size. Care to guess how many damage claims I had? None, Zero, Nada, Not-a-One. It's appearant to me that the majority of shipping woes could be prevented by proper packing. It doesn't sound to me, for example, like the original poster used the plastic axle end caps that bike manufacturers use when packaging bikes.
Were the bike boxes packed vertically as they are supposed to be? I've shipped a bike and a set of wheels with UPS...both boxes and contents were destroyed. Truck driver tells me that most bike boxes get laid on their side and other boxes piled on top. He says they don't have time to pack it properly in the truck, so "This end up" means nothing. No matter how well the bike is packed, if it's laid on it's side it will probably get damaged.
Bigwheel is offline   Reply With Quote
Old 07-16-05, 10:12 PM   #13
scoana
Senior Member
 
Join Date: Aug 2004
Bikes:
Posts: 76
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
UPS denied all claims I have presented over the years. I rarely get a package not damaged in some way.

Fedex is the only way to go for me.
scoana is offline   Reply With Quote
Old 07-17-05, 12:05 AM   #14
lilHinault
.
 
Join Date: Apr 2005
Location: .
Bikes: .
Posts: 3,094
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
United Parcel Destroyers is terrible for all kinds of shipping.

The only places I know that make 'em work ok for them, pack everything so a tank could run over it.
lilHinault is offline   Reply With Quote
Old 07-17-05, 04:34 PM   #15
taylor8
Senior Member
 
Join Date: Jun 2005
Location: Tracy CA
Bikes: Schwinn Super Le Tour, Specialized Rockhopper 05
Posts: 180
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by lilHinault
United Parcel Destroyers is terrible for all kinds of shipping.

The only places I know that make 'em work ok for them, pack everything so a tank could run over it.
I work for a company that makes tanks you should see what a Bradley can do to a lop top. Even if protected by a good back pack. We got a very nice loptop that is in suprising good shape for being ran over by a Bradley sitting in the shop. No it can't be fixed but we did get the hard drove out of it and the data.

If you look at the pounds per square inch a tank is not so bad.

A fork lift will kill almost any packing.

Joe
taylor8 is offline   Reply With Quote
Old 07-17-05, 05:20 PM   #16
bkrownd
kipuka explorer
 
bkrownd's Avatar
 
Join Date: Apr 2004
Location: Hilo Town, East Hawai'i
Bikes: 1994 Trek 820, 2004 Fuji Absolute, 2005 Jamis Nova, 1977 Schwinn Scrambler 36/36
Posts: 3,293
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Many bicycles are very poorly packaged for shipping. As someone said above, there should always be more than 1 inch of protection on all sides between the contents and the outside of the package. You aren't paying UPS enough to treat your package as if it were the crown jewels, so you shouldn't expect it. Packages are often dropped 6-10 feet, stacked 10 feet high, and stuck in conveyor jams. You should EXPECT these things, and pack your items accordingly!
__________________
--
-=- '05 Jamis Nova -=- '04 Fuji Absolute -=- '94 Trek 820 -=- '77 Schwinn Scrambler 36/36 -=-
Friends don't let friends use brifters.
bkrownd is offline   Reply With Quote
Old 07-17-05, 08:18 PM   #17
MattP.
Obeying Gravity
 
Join Date: Oct 2004
Location: Bellingham, WA
Bikes:
Posts: 2,962
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by tbdean
What's the brand of the case? I'd like to look into this option some more. I have heard that Southwest is pretty good for bikes, but I don't think they fly to Atlanta.
I got it from Performance. It was $189 on sale and I had a 10 or 15 percent off coupon and after $55 shipping ( ) it came to 225.
MattP. is offline   Reply With Quote
Old 07-17-05, 09:04 PM   #18
phantomcow2
la vache fantŰme
 
phantomcow2's Avatar
 
Join Date: Aug 2004
Location: NH
Bikes:
Posts: 6,266
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have not had a problem with UPS, every time I sell something i ship with theme also. You should always pack your stuff well anyways. I have a lathe coming with them this week, so i will see what condition that comes in
__________________
C://dos
C://dos.run
run.dos.run
phantomcow2 is offline   Reply With Quote
Old 07-18-05, 07:02 AM   #19
hubs
@#$% cars
 
Join Date: Jun 2004
Location: Chicago
Bikes: '02 Schwinn Frontier;'03 Fisher Tiburon; '04 Raleigh Companion; 04 Dahon SpeedPro; 69 Raleigh Sport fixed
Posts: 405
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
And UPS is still way better than USPS
hubs is offline   Reply With Quote
Old 07-18-05, 09:20 AM   #20
jbonus
.
 
Join Date: Mar 2005
Bikes:
Posts: 437
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
UPS sucks for shipping period. I worked there years ago--most young guys here have put in their time at one of the many sort centers here in Chicagoland--and let me tell you how everyone is taught to WEDGE, SHOVE and CRAM boxes into the delivery trucks to make a "wall" one after another until the truck is full. I never use UPS.
jbonus is offline   Reply With Quote
Old 07-18-05, 09:21 AM   #21
pacesetter
Senior Member
 
Join Date: May 2004
Location: Desert
Bikes: Colnago, GT Team
Posts: 271
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Ok i guess UPS only focks up bikes and nothing else. you think of the millions of packages sent everday a few aren't gonna get damaged, get real.
pacesetter is offline   Reply With Quote
Old 07-18-05, 09:32 AM   #22
shaharidan
Senior Member
 
shaharidan's Avatar
 
Join Date: Mar 2003
Location: rio rico, az
Bikes:
Posts: 589
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
I believe they honor damage claims pretty well.
i shipped my bike and insured it, and never got a dime when they wrecked it, so i'd have to disagree.
__________________
No matter how fast I'm going, I'm in no hurry.
there are no bicycles in the valley, the only bicycle you find in the valley is the bicycle you ride down there.
Ride in the front, this space is available to anyone that wishes to take it-jjmolyet
shaharidan is offline   Reply With Quote
Old 07-18-05, 11:14 AM   #23
MasterSezFaster
UareFASTjustNOTfastENOUGH
 
MasterSezFaster's Avatar
 
Join Date: Jul 2005
Location: Amongst the hills in So.Cal.
Bikes: Scott Gambler, Scott Ransom, Bianchi C2C 928
Posts: 391
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have sold and shipped a few bikes with UPS and never had any problems. I have also shipped bikes to Hungry and Denmark. I do how ever make sure they are boxed properly. Make sure end caps are on the axles, only blunt parts of the bike face the sides of the box and use bubble wrap as well as foam padding. I also use pieces from cut up boxes to place between the box and areas of the bike that may puncture the box. Lastly I will be sure there is sufficiant support in the corners of the box so they do not rip open.

It does take a bit more time and the expense is only a few extra dollars but the bikes do arrive safely to their destination.

MasterSezFaster is offline   Reply With Quote
Old 07-18-05, 03:34 PM   #24
meme
Buddha Khan
 
Join Date: Sep 2004
Bikes:
Posts: 445
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yes, UPS parcel handling sucks! Airborne and FedEx are much better in my area. But one good thing (if you're stuck with using UPS) is that it's relatively easy to make a claim....like the time my $2,000 surround system ended up with a hole on the front of the receiver. Somehow UPS managed to pushed/jammed the main power/volume button 2" into the unit...and the receiver unit was in a box, inside another box with foam... It makes me wonder if UPS personnel move these boxes like soccer balls...
meme is offline   Reply With Quote
Old 07-18-05, 09:12 PM   #25
Roadie Rob
Bike Nut
 
Roadie Rob's Avatar
 
Join Date: Dec 2004
Location: Wisconsin
Bikes: 16 and counting
Posts: 81
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I AGREE WITH EVERYONE.

I had a my custom $2500 Calfee frame sent UPS and they messed up the whole she-bang. Thankfully, Craig builds them to be bullet proof in the first place.

I have shipped 10 bikes / frames via Fed Ex Ground with 0, zip, nada, zilch problems. Cardboard bike boxes are really meant for one or two-times shipping - be honest with yourself. I wouldn't trust any of my bikes to "ruffled recycled paper".

I picked up the Performance hard case (identical to Supergo's, Nashbar's, simialr to Trico, etc...) for my recent trip to Colorado (Triple Bypass Ride) and while it cost $50 each way, my $6k Calfee came out perfect both ways with no issues.

Bottom line - if you're cheap, expect more cost outlay in the long run when you're forced to replace frames, wheels, forks, etc... from damage. Pay a little for a hard case and extra shipipng costs and you'll get MUCH better results.
Roadie Rob is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 07:48 AM.