Advertise on Bikeforums.net



User Tag List

Results 1 to 13 of 13
  1. #1
    Senior Member lookinUp's Avatar
    Join Date
    Jun 2005
    Location
    Ocala, FL
    My Bikes
    Trek 520 and Trek Madone 5.2
    Posts
    407
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Topeak - Great Customer Service!

    I have a Topeak Road Morph. Went to move it from one bike to another and discovered the bracket strap was not long enough to go around the aluminum tube. I emailed Topeak requesting the cost to get a new strap.

    A new strap and bracket arrived today in the mail - no charge! This is the kind of customer service that has almost disapered these days. Good customer service and good products deserve need to be recognized! Topeak - you ROCK!

    Trek Madone 5.2 wsd

  2. #2
    Telecommunication Tweek's Avatar
    Join Date
    Mar 2005
    Location
    Fort Payne, AL
    My Bikes
    Used to ride Trek rigid and hardtails, soon to have something new.
    Posts
    605
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Topeak is awesome for sure!

  3. #3
    DEADBEEF khuon's Avatar
    Join Date
    Aug 2002
    Location
    Catching his breath alongside a road near Seattle, WA USA
    My Bikes
    1999 K2 OzM, 2001 Aegis Aro Svelte
    Posts
    12,155
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    While, I've never had to utilise Topeak customer service, I've heard of similar stories about them. I've always found their stuff to be of high quality and functionality. I've received a similar wonderful treatment from the folks at Easton.
    1999 K2 OzM 2001 Aegis Aro Svelte OCP Club Member
    "Be liberal in what you accept, and conservative in what you send." -- Jon Postel, RFC1122

  4. #4
    Senior Member filtersweep's Avatar
    Join Date
    Mar 2004
    Posts
    2,615
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I inquired about buying an extra mounting bracket so I could share the pump between two bikes- and they sent me a free one... I told a friend about it and he said he paid $10 at the LBS for the same thing.

    Incredible... there was nothing wrong with mine...

  5. #5
    On my TARDIScycle! KingTermite's Avatar
    Join Date
    Jun 2005
    Location
    Eastside Seattlite Termite Mound
    My Bikes
    Trek 520, Trek Navigator 300, Peugeot Versailles PE10DE
    Posts
    3,928
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Great to hear.....especially as I just bought a Topeak Alien II as my "carry-on bike tool".
    Quote Originally Posted by coffeecake View Post
    - it's pretty well established that Hitler was an *******.

  6. #6
    Tom (ex)Builder twahl's Avatar
    Join Date
    Jul 2004
    Location
    Manassas, VA
    My Bikes
    Specialized Allez
    Posts
    2,814
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I broke the little release tab on my road morph mount, so I sent them an e-mail asking about puchasing the part. About a week later (just this past week) I get not one, but two full sets of mounts in the mail. Incredible customer service if you ask me.
    Tom

    "It hurts so good..."

  7. #7
    Senior Member bg4533's Avatar
    Join Date
    Jul 2003
    Location
    OH
    Posts
    634
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    This is good to hear. The bracket on my Road Morph broke and I need a new one. Emailing Topeak now. Thanks.

  8. #8
    Senior Member LordOpie's Avatar
    Join Date
    Jun 2004
    Location
    Denver
    My Bikes
    2006 custom Walt Works roadie, 2003 Fuji Finest (road), 2002 Giant Iguana (mtb), 1986 BMW K75 (motor)
    Posts
    3,698
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by lookinUp
    A new strap and bracket arrived today in the mail - no charge! This is the kind of customer service that has almost disapered these days. Good customer service and good products deserve need to be recognized! Topeak - you ROCK!
    Same experience here.

    In fact, I noticed the postmark on the envelope... same day that we called!! They don't screw around.

  9. #9
    Senior Member Nachoman's Avatar
    Join Date
    May 2005
    Location
    Point Loma, CA
    My Bikes
    Bill Holland (Road-Ti), Bike Friday (folder), Co-Motion (tandem) & Trek 750 (hybrid)
    Posts
    12,982
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Same thing here. I own a tandem with an oversized top tube and left a telephone message on their 800 number, and about a week later it arrived in the mail no charge!
    .
    .

    Two wheels good. Four wheels bad.

  10. #10
    Senior Member bg4533's Avatar
    Join Date
    Jul 2003
    Location
    OH
    Posts
    634
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Topeak is losing my support. I emailed them just after I posted earlier and still haven't recieved a reply. It sucks having a nice pump and having to way to carry it. Can someone give me Topeaks number? I couldn't find it online. Thanks.

    edit: I found the number. It is 1-800-213-4561 within the US. I called and got through immediately. The person I spoke to was nice and is sending me a bracket free of charge.
    Last edited by bg4533; 07-21-05 at 02:58 PM.

  11. #11
    Tom (ex)Builder twahl's Avatar
    Join Date
    Jul 2004
    Location
    Manassas, VA
    My Bikes
    Specialized Allez
    Posts
    2,814
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I never got a reply from them, just got the part in the mail.
    Tom

    "It hurts so good..."

  12. #12
    Senior Member maximushq2's Avatar
    Join Date
    May 2005
    My Bikes
    Specialized Stumpjumper FSR Comp, Specialized Rockhopper Comp, Gt Timberline
    Posts
    281
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I just sent them an email because my quick release clamp on my turbo morph broke. Hopefully they will send me one.

  13. #13
    SJK
    SJK is offline
    Senior Member
    Join Date
    Oct 2004
    Posts
    187
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I had the end of my Topeak Joe plow pump begin to leak, and they sent me out a new end no charge. No hassle. Great company.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •