Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

User Tag List

Reply
 
Thread Tools Search this Thread
Old 07-25-05, 04:49 PM   #1
bensch
Junior Member
Thread Starter
 
bensch's Avatar
 
Join Date: May 2005
Location: Chicago
Bikes: Bianchi Castro Valley
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Repairs: How Long is Too Long?

I bought a Novara Fusion back in March to use for my commute to work (13 miles RT). By May I had some clicking noise issues which I remedied myself (seems as though replacing one of the pedals eliminated the noise). By the end of June, both my front headlamp and back tail light, which are powered by a generator hub, were no longer working. Two weeks ago my shift cable became disengaged. I wasn't too keen on trying to fix it myself since I'm not very familiar with the 8-speed internal hub. So I took the bike into REI where I purchased it. They said it would take 3 days or so. I called. They weren't having much luck repairing the bike; the lights in particular were an issue because they did not have anyone on staff that had worked with a generator light system before. I made another call a week or so later. I was told to call back and hopefully the bicycle mechanic would be on duty to update me on the status of my bike. At this point I'm kind of wondering if the bike will ever be repaired or if I should just exercise 'REI's 100% Satisfaction Guaranteed' and return the bike. Am I being impatient? I've been without a bicycle for 2 weeks and don't have a spare one to get me by.
bensch is offline   Reply With Quote
Old 07-25-05, 05:01 PM   #2
Surferbruce
Senior Member
 
Surferbruce's Avatar
 
Join Date: Jul 2004
Location: Los Angeles/Aveyron France
Bikes:
Posts: 5,308
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
warranty that thing man!
Surferbruce is offline   Reply With Quote
Old 07-25-05, 06:33 PM   #3
UmneyDurak
RacingBear
 
UmneyDurak's Avatar
 
Join Date: Dec 2004
Location: NorCal
Bikes:
Posts: 8,556
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Warranty. I get impatient if LBS has my bike for more then three work days. Two weeks I would be calling the manager/owner every day demandnig an update.
UmneyDurak is offline   Reply With Quote
Old 07-25-05, 07:01 PM   #4
linux_author
370H-SSV-0773H
 
linux_author's Avatar
 
Join Date: May 2005
Location: Penniless Park, Fla.
Bikes: Merlin Fortius, Specialized Crossroads & Rockhopper, Serotta Fierte, Pedal Force RS2
Posts: 2,750
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
- everything is relative i guess... bought a bike in April at an LBS... on a ride this morning i popped a spoke... threw the bike on the rack and drove to the LBS...

- i get "Service for Life" at my LBS... the spoke, which required cassette removal, was replaced while i waited (of course i let the wrench/owner wait on others who drifted in)...

- sorry to hear about your probs, but any place that told me "three days" for bike work wouldn't get my business...

- return that bike!
linux_author is offline   Reply With Quote
Old 07-25-05, 07:07 PM   #5
Bekologist
totally louche
 
Bekologist's Avatar
 
Join Date: Oct 2004
Location: A land that time forgot
Bikes: the ever shifting stable loaded with comfortable road bikes and city and winter bikes
Posts: 18,025
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
...Very interesting that the Walmart of outdoor recreation could sell a bike under their house brand, spec'd out with generators and internal hubs, and not send out service advisory sheets to the bike departments in their own stores! And, REI's hiring/wage scale virtually guarantees there's a complete bonehead in the repair department waiting to mess up your stuff!

REI sucks; so what if they guarantee everything they sell?
Bekologist is offline   Reply With Quote
Old 07-26-05, 11:35 AM   #6
bensch
Junior Member
Thread Starter
 
bensch's Avatar
 
Join Date: May 2005
Location: Chicago
Bikes: Bianchi Castro Valley
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks for the feedback everyone. I'm going to head over to REI today and get this wrapped up one way or another. If my car was in the shop for this long I'd probably be very concerned. So if my bike was pretty much my main vehicle for the past 4 months, I should be just as concerned, right? Seems logical to me. Thanks.
bensch is offline   Reply With Quote
Old 07-26-05, 01:19 PM   #7
dwightonabike
My Duty to Ride
 
dwightonabike's Avatar
 
Join Date: Mar 2005
Location: Cary, NC
Bikes: Giant Iguana 650 utility bike, Surly LHT, Trek TopFuel 7
Posts: 270
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
REI here in Raleigh is bad about repairs. They told me when I brought a bike in once for minor repairs that it would take a couple of weeks. I laughed and walked out. I would suggest learning to fix it yourself. Internal gear hubs supposedly need very little maintnence, you could probably just re-attach the cable. Fixing your own stuff means you never have to wait! Good luck!
dwightonabike is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 10:51 PM.