Advertise on Bikeforums.net



User Tag List

Results 1 to 14 of 14
  1. #1
    Senior Member Ziemas's Avatar
    Join Date
    Nov 2004
    Location
    Riga, Latvia
    Posts
    10,076
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Bell Helmets Customer Service Is Horrible!

    I wrote to Bell Europe asking about replacement helmet pads a week ago. I have yet to recieve a response. What's up with these guys? A week and no response? If I treated my clients like that I'd be out of business!

  2. #2
    totally louche Bekologist's Avatar
    Join Date
    Oct 2004
    Location
    A land that time forgot
    My Bikes
    the ever shifting stable loaded with comfortable road bikes and city and winter bikes
    Posts
    18,026
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Unfortunately, Bell Europe's marketing plan doesn't revolve around you, Ziemas. 4-6 weeks?

  3. #3
    Senior Member Ziemas's Avatar
    Join Date
    Nov 2004
    Location
    Riga, Latvia
    Posts
    10,076
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Four to six weeks for a relply to an email? That's the first I've ever heard of that. Two to three working days is the norm.

  4. #4
    Campy or bust :p cryogenic's Avatar
    Join Date
    Oct 2004
    Location
    Knoxville, TN
    My Bikes
    Surly Karate Monkey commuter build
    Posts
    3,139
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    tried calling them? or would that cost an arm and a leg?

  5. #5
    fmw
    fmw is offline
    Hoosier Pedaler fmw's Avatar
    Join Date
    Jul 2005
    Posts
    2,432
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I can't explain it but many, many companies do not respond at all or well to emails. Use the phone.

  6. #6
    Senior Member Ziemas's Avatar
    Join Date
    Nov 2004
    Location
    Riga, Latvia
    Posts
    10,076
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by cryogenic
    tried calling them? or would that cost an arm and a leg?
    Calling would be way to expensive.

    I finally heard back from them. They suggested that I special order pads from a shop that sells Bell helmets here in Lativa. I checked their web site and there are no shops listed in the Baltics that sell Bell helmets. I'm waiting for a response to my email stating that no one seems to sell Bell helmets here. I guess I'll have to wait and see.

  7. #7
    Bicycle Luge Racer khackney's Avatar
    Join Date
    Aug 2003
    Location
    East Tennessee
    My Bikes
    Modern, old, fixed, mountain.
    Posts
    379
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hmmm... Funny you should bring this up. Yesterday I called Bell customer service here in the US of A. I have a Bell Sweep that is a couple of months old. The front pad has a red fabric bonded to a foam cushion. On mine the red fabric began to peal off the pad. When I talked to the lady at Bell, she immediately took my name and address and said they would send out replacements at no charge.
    '78 Raleigh Competition GS (Original Owner)
    '80s Nishiki Olympic Fixie
    '90 Univega Alpina 500
    '92 Univega Alpina 504
    '04 Fuji Newest
    '08 Soma Rush
    '08 Raleigh Team
    '08 Ridley Orion

  8. #8
    Are we having fun yet? Prosody's Avatar
    Join Date
    Oct 2002
    Location
    Chesterfield, Missouri
    My Bikes
    Fuji Roubaix, Trek 7200
    Posts
    930
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    This is odd. I emailed Bell's US customer service people two days ago asking where I could get replacement pads for a helmet. Yesterday I had a response saying that they were shipping pads to me at no charge.

    EDIT: Whoops, hadn't read Khackney's post. Looks like Bell's North American customer service is much better than their European customer support.
    You're east of East St. Louis
    And the wind is making speeches.

  9. #9
    cab horn
    Join Date
    Jun 2004
    Location
    Toronto
    My Bikes
    1987 Bianchi Campione
    Posts
    28,295
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I emailed Bell cusomter service about a bike computer manual. They sent it out free of charge.

  10. #10
    Proud To Be An American EXCALIBUR's Avatar
    Join Date
    Jun 2005
    Location
    USA
    My Bikes
    2004 Giant Cypress SX 2006 Giant OCR 3
    Posts
    367
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Bell Customer service in the USA is excellent. I wrote to them asking for replacement pads for my Bell Ukon helmet. In a few weeks, I received a free replacement set.
    EXCALIBUR
    2004 Giant Cypress SX 2006 Giant OCR 3

  11. #11
    semifreddo amartuerer 'nother's Avatar
    Join Date
    Oct 2004
    Location
    Northern CA
    My Bikes
    several
    Posts
    4,599
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Prosody
    This is odd. I emailed Bell's US customer service people two days ago asking where I could get replacement pads for a helmet. Yesterday I had a response saying that they were shipping pads to me at no charge.

    EDIT: Whoops, hadn't read Khackney's post. Looks like Bell's North American customer service is much better than their European customer support.
    I had a similar experience with Bell USA, prompt reply and service, no charge; I was very impressed. Too bad to hear about Ziemas' experience; hope it's an isolated case!

  12. #12
    Senior Member Ziemas's Avatar
    Join Date
    Nov 2004
    Location
    Riga, Latvia
    Posts
    10,076
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    It must be Bell Europe that has the horrible service.

    Strangely enough I don't think that it's Bell that I'm dealing with but rather a distrubitor, unless Bell and Giro are the same company. I also wrote an email to Giro asking about new pads for my wife's helmet. I recieved one reply to both emails. Strange.

  13. #13
    Bicycle Luge Racer khackney's Avatar
    Join Date
    Aug 2003
    Location
    East Tennessee
    My Bikes
    Modern, old, fixed, mountain.
    Posts
    379
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Bell and Giro are sister companies. They may share the same customer support.
    '78 Raleigh Competition GS (Original Owner)
    '80s Nishiki Olympic Fixie
    '90 Univega Alpina 500
    '92 Univega Alpina 504
    '04 Fuji Newest
    '08 Soma Rush
    '08 Raleigh Team
    '08 Ridley Orion

  14. #14
    totally louche Bekologist's Avatar
    Join Date
    Oct 2004
    Location
    A land that time forgot
    My Bikes
    the ever shifting stable loaded with comfortable road bikes and city and winter bikes
    Posts
    18,026
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Here in the US you can either: pay four or five bucks for a helmet pad kit if you can find one at a bike shop, or call Bell and get a free set in the mail. I feel guilty after the first freebie and don't call bell every six months for a new set.

    Why don't you get someone in the states to score you a free pad kit?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •