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Old 08-17-05, 10:12 AM   #1
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How can I thank my LBS?

I want to say thanks to my LBS for keeping my bike going this summer, but I don't know how other than shopping there and recommending the shop to others. What are some other ways I can thanks the shop?
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Old 08-17-05, 11:25 AM   #2
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I can only imagine the gratitude of the boys in your lbs if you were to walk in with a case of cold barley pops on a hot August day.
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Old 08-17-05, 12:14 PM   #3
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Yes, beer is a universally accepted currency in bike shops! Fresh-baked goods are also greatly appreciated.
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Old 08-17-05, 12:22 PM   #4
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One of those Cheese Bouquets is always nice.
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Old 08-17-05, 12:44 PM   #5
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One of those Cheese Bouquets is always nice.
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Old 08-17-05, 01:17 PM   #6
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I have taken in cold beer, cold soda, and fresh baked cookies. My LBS enjoyed them all.
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Old 08-17-05, 03:20 PM   #7
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As others have stated, give 'em some ale and if you really want to get on their good side also bring a pizza with the ale. They may wait 'till closing to drink the beer, or not, but the pizza will save them from having to buy lunch

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Old 08-17-05, 03:28 PM   #8
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I've been wondering how to thank...
...my cable company for providing me with cable TV and internet access all year.
...the local gas station for keeping my car fueled up all year.
...my local grocery store for keeping my refrigerator full of food all year.



Seriously, you're paying these guys to provide you with a service and buying overpriced equipment from them on occassion. Am I the only one who doesn't get why so many forumites feel the need to fawn over bike mechs with beer, pizza and cheese bouqets?

Perhaps you're all used to dealing with mechanics who are far less inept than the ones in my town.
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Old 08-17-05, 03:30 PM   #9
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Wow, you guys are crazy.

It's a business. They kept your bike going because you paid them to.
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Old 08-17-05, 04:02 PM   #10
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Am I the only one who doesn't get why so many forumites feel the need to fawn over bike mechs with beer, pizza and cheese bouqets?
Nope, you're not the only one. I don't get it either.
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Old 08-17-05, 04:21 PM   #11
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When someone asks how they can thank someone at a business I assume they know when a business went above and beyond or did whatever it is that is special to them. It is the OPs call when someone has reached that level.

Perhaps the rider went out for a short spin Friday after work and broke something, the day before that Century they had been working up to all summer and they got to the bike shop just minutes before (or even after) closing. Perhaps it was doing little things for free. Perhaps it was teaching them how to change a tire on their own. Perhaps (and this may hit near the mark for this case) the shop mechs put in the effort to keep an old bike going, knowing full well that the rider was not apt to be able to buy a new one for the forseeable future. Or it could just be that they made the guy feel like a friend when he went into the shop, not just a customer of a business.


But the shop is a business and telling your friends about it is a good way to say thanks. Telling your friends why you like the shop is even better. The final link in spreading the word is to also tell the guys at the shop what you are doing and also just saying thanks. Sometimes the just saying thanks can be the biggest thing, it does make a difference when you get to see that someone appreciates what you have done for them.
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Old 08-17-05, 06:50 PM   #12
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I've had my Klein in to my LBS probably a half dozen times in the past two months trying to track down some creaking noise. They took half the bike apart, repacked the wheel hubs, tightened and greased all the nuts and bolts and screws, and replaced the bottom bracket (with Dura-Ace ) before we finally tracked it down to the rear shock absorber. The shop owner himself took it apart and cleaned it out to try to stop the maddness. He ordered a new one just in case the noise starts to come back. The bike has generally behaved since then, but not 100%, so I may take it back to have the piece replaced anyway. They put in many hours trying to track this down, and they've been very patient with me bringing it back, even though they can't get it to make the noise when they ride it (lightweights).

How much have I paid for all this work? $0 My LBS includes 2 years of service on all bikes bought through them. They charged the bottom bracket, and the new shock absorber back to Klein, but there's no way whatever extra they may have charged me for the sale of the bike can cover all the hours spent working on it.

They've always been very nice to me, and I feel that they've gone above and beyond the call of duty with their free service on my bike, so in a case like mine, I'd think some sort of thank you would be in order at some point. I'm just not good at things like that, so I wouldn't know what to bring. A few of the wrenches are too young for alcohol, and I don't drink beer myself anyway. Perhaps a box of pastries from the local bakery? They all ride, they can burn off the calories.
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Old 08-17-05, 08:23 PM   #13
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Took eight posts, not bad but no record.

We don't expect to get anything, but anything is appreciated.
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Old 08-17-05, 08:39 PM   #14
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My LBS owner lent me his travel case.
How nice was that?
The shop where I bought my bike was terrific.
I sent lunch over for them.
I appreciate their efforts. And I let them know.
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Old 08-17-05, 09:03 PM   #15
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The deepest principle of human nature is the craving to be appreciated.

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There's a small shop here, where the owner doesn't make a lot of money. He's very creative at solutions to problems my vintage bikes run into that the high-priced boys don't even want to think about. Often his solution involves a low-priced used part from his vast collection that could never be duplicated by anyone else.

I appreciate what he does, and I show it by always paying cash and now and then with a six-pack or a dozen dougnuts. That's a pretty small out-of-pocket cost for me. But it seems the guys over there appreciate it, and it makes me feel good. I'm looking for a downside here, but I can't seem to find one.
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Old 08-17-05, 09:30 PM   #16
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Quote:
Originally Posted by Keith99
Perhaps (and this may hit near the mark for this case) the shop mechs put in the effort to keep an old bike going, knowing full well that the rider was not apt to be able to buy a new one for the forseeable future.
This hits a bit of a sore spot with me, as I'm the owner of an old bike that I've been keeping going and intend to keep going indefinitely. That requires me to avail myself of the services of bike-shop mechanics from time to time, as I can't do all the work myself. I also expect and plan to buy two new bikes in the next several months, but the bike shop would have no way of knowing this unless I tell them. It seems to me it shouldn't matter.

Should I really assume that even though a given shop advertises its repair and maintenance services and I am willing to pay for those services, if I have an old bike and am not "apt to be able to buy a new one for the foreseeable future," my old bike will not get the very best possible work done on it?

Unless I ply the mechanics with beer and cookies? For crying out loud--I'm paying them to do the work! Why is more than that required, on an ordinary day?

And if a given shop doesn't want to work on "old bikes" or service the bikes of people who may not be in the market to buy a new one right away, or only wants to work on bikes that it's already sold, I WISH THEY'D JUST BLOODY WELL SAY SO, and save everyone a lot of grief. Post a sign or something.

Sorry. Mini-slightly-OT-rant over.

I think it's fine to recognize and reward and thank people for service that is clearly "above and beyond"--no problem with that at all, it's a lovely thing to do and sometimes well-deserved--but it seems to me there is a disturbing trend (not only here, not only about bike shops, but in our culture right now in general) of people feeling that it's somehow extraordinary to simply do the job you are being paid to do and to do it well.

I don't know. It bothers me. It's something about work ethic, and it's something about a weird sense of entitlement people seem to have.
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Old 08-17-05, 09:47 PM   #17
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Thank them by keep being their customer!... They are a business and for that alone they should provide good service etc... So, reward them by staying. Of course bring a six pack once in awhile I suppose!... Not cheap beer, go with the micro-brews like Mirror Pond, Fat Tire perhaps?

What are your favorite Micro's all?

Those two are my favorite although I love Portland Honey Brew!
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Old 08-17-05, 11:04 PM   #18
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Nothing says "I love you" like a fruit cake.



*Not a homophobic remark. I'm talking about the kind of cake that is made of fruit and lasts a lifetime.
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I explained that he could never pay me enough cash for the amount of work I had put into that bike and the only way to compensate me for it was to ride the hell out of it.
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Old 08-17-05, 11:50 PM   #19
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I would thank my LBS by just continuing to stop in and make purchases, the ones in my area are all full retail, pay for every little thing types of places so hell no, I am not going out of my way to bring them little presents considering they have yet to do anything special for me.

Also, what happens if you bring beer to the shop and one of the workers is underage? Yeah, that's right, Johnny Law will be giving you a little something.
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Old 08-18-05, 12:28 AM   #20
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Also, what happens if you bring beer to the shop and one of the workers is underage? Yeah, that's right, Johnny Law will be giving you a little something.
Johnny Law isn't going to come after you if you give the beer to someone who is above the legal age. What they do with the beer after that is their chioce. Lighten up and remember that you're susposed to be living in a free country! The fear of beer! What next?

On a side note when I was underage I used to drink beer with the owner of an LBS after closing. Neither of us suffered any ill effects.
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Old 08-18-05, 03:16 AM   #21
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Well I sure don't HAVE to tip them or anything else, but the guys that work at my shop do a nice job for me. Yes it is a job I pay them for, and quite handsomely when I have to. But doing things such as doing work while I wait when I can clearly see a backed up repair shop is something I do appreciate. I see no harm in buying the guys a pizza or some suds once in a while. I do not do it because I feel I have to. I do it because I want to. These guys constantly show me how much they appreciate my patronage and I like to show them how I appreciate their work....BTW this shop is 40 miles from my house.

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Old 08-18-05, 03:19 AM   #22
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Quote:
Originally Posted by lmans66
What are your favorite Micro's all?

Those two are my favorite although I love Portland Honey Brew!
I think there is already a thread for this. I seem to remember answering a couple of beer preference questions
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Old 08-18-05, 10:49 AM   #23
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On behalf of the LBS, just being a customer and speading the word is a great way to show appreciation.
Bringing donuts or pizza for a job done above and beyond the call is not expected but greatly appreciated.
Like on poster stated, everyone likes to be appreciated every now and then. Just brightens the day

We had a customer that drove nearly 90 miles to our shop, because he didn't like any of the shops around him. Everytime he came he would bring either McDonalds breakfast, Tacobell lunch, or pastries for 4 employees. Along with litres of soda, cups and napkins. He would call and ask what everyone likes. I hate to say but I'm an extremely picky eater and tell him not to bother for me. He wouldn't accept that and ask what I would like and then make a special trip to another place just for me. This customer went above and beyond and no matter what we said( please don't bother, this isn't neccessary) he would do anyway.

I will say, we treated every customer the same. If you spent $1 or $3000, you were treated the same as every customer. When an on the spot repair is needed and we had the parts we did it for everyone. Except the ones who came in and demanded it. (All you wrench's know what I mean) And all we or any employee asks in return is to be treated with a little respect.
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Old 08-18-05, 11:50 AM   #24
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Quote:
Originally Posted by primaryreality
This hits a bit of a sore spot with me, as I'm the owner of an old bike that I've been keeping going and intend to keep going indefinitely. That requires me to avail myself of the services of bike-shop mechanics from time to time, as I can't do all the work myself. I also expect and plan to buy two new bikes in the next several months, but the bike shop would have no way of knowing this unless I tell them. It seems to me it shouldn't matter.

Should I really assume that even though a given shop advertises its repair and maintenance services and I am willing to pay for those services, if I have an old bike and am not "apt to be able to buy a new one for the foreseeable future," my old bike will not get the very best possible work done on it?

Unless I ply the mechanics with beer and cookies? For crying out loud--I'm paying them to do the work! Why is more than that required, on an ordinary day?

And if a given shop doesn't want to work on "old bikes" or service the bikes of people who may not be in the market to buy a new one right away, or only wants to work on bikes that it's already sold, I WISH THEY'D JUST BLOODY WELL SAY SO, and save everyone a lot of grief. Post a sign or something.

Sorry. Mini-slightly-OT-rant over.

I think it's fine to recognize and reward and thank people for service that is clearly "above and beyond"--no problem with that at all, it's a lovely thing to do and sometimes well-deserved--but it seems to me there is a disturbing trend (not only here, not only about bike shops, but in our culture right now in general) of people feeling that it's somehow extraordinary to simply do the job you are being paid to do and to do it well.

I don't know. It bothers me. It's something about work ethic, and it's something about a weird sense of entitlement people seem to have.
Since I pretty much agree with you I thought I'd clarify what I was thinking of when I tlaked about working on old bikes.

I was thinking of the kind of shop that treats you pretty much the same as they treat the guy who bought a new $5000 bike from them. Also I was thinking of a really old bike, as in old enough that it can be interesting to impossible to get parts. Something older than my 15 year old bike. This means they have to get creative and this often means that their best guy has to work on your bike.

One way of thinking about it is they treat you in a way that when they finally tell you that it is going to cost you more to try to keep this bike up than to get a new one you know they are right and it is concern for you that motivated them.
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Old 08-18-05, 12:11 PM   #25
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[QUOTE=el twe]Nothing says "I love you" like a fruit cake.



QUOTE]
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