To anyone thinking of ordering from bikesdirect.com, I would recommend against it. My recent experience has been very disappointing:
6 weeks ago I ordered a Motobecane Le Champion SL, seemed too good to be true for the price and it was. The bike arrived 1 week later with box smashed and hubs poking out from all sides. There were deep scratches in the frame and the rear triangle appeared to be bent. I had UPS return the bike immediately and asked bikesdirect for a replacement.
More than a week after bikesdirect received my return they said they had sent a replacement, but two weeks after that I still hadn't received anything. Dozens of emails later (they almost never answer, refuse to provide a phone number, and refuse to call me) they finally reply saying they're sorry, something must have gone wrong in shipping, we'll refund your money. I could tell right away from their reply that they had never even shipped the replacement. Well, they didn't refund my money either, not until after I had sent them many more emails requesting a refund and letting them know that I was disputing the transaction with my credit card company.
Altogether, it took more than 6 weeks to get a refund. The worst part of the whole thing was how unresponsive the company is--they do not have a phone number listed on the web site, and despite numerous email requests from me they refused to provide a phone number or to call me. They only answer about 1 in 5 emails and they were not honest about how they were handling my order--they never sent a replacement like they said, and they didn't refund my money like they said until I threatened to file a claim with my credit card company.