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Old 04-19-01, 01:29 PM   #26
LittleBigMan
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Quote:
Originally posted by Oscar
If everone aggressively protected pet "rights" (pets, bikes, loud motocycles at night, cigars, luggage space in airplanes), this would be a society of buttheads. We're close to that enough as it is.
But Oscar, we ARE a society of buttheads! It's a question of whose butt gets ahead.
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Old 04-19-01, 01:51 PM   #27
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I suppose that's why I stick to my cave and eat dandelions. Cheers.
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Old 04-19-01, 03:09 PM   #28
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That manager was a butt nugget, no, he is THE butt nugget. I've gone through drive throughs before and they usually ignore me, so I have to go inside. Now, if they don't like my bike inside, then why I ask, won't they give me service in the drive through?? huh? That usually stumps them(managers).
More people have pets than have bikes, and bikes don't attack people(only ticked off cyclists). But dogs, everybody has one, and they attack people every chance they get and people torture them, that is wrong, so dog owners wouldn't have much ground to argue on. Cyclists on the other hand... huh huh. We can't take our bikes inside, we can't use the drive through, and most places don't even have bike racks.And, bikes aren't(sad but true) living things so(to dunder heads) they can't be tortured, and they don't(as I mentioned before) attack people. So we have a lot of ground to argue with. And we have to get our butts ahead, because ours are more shapely
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Old 04-19-01, 08:42 PM   #29
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You tell em! The next one that pisses you off you should give them an example of the meaning of your name!!

hehe..
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Old 04-21-01, 10:23 AM   #30
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Joe and all, check out the comment I submitted to Carl Jr.'s via the feedback form provided by Technogirl.

Just for fun, let's blitz 'em with these kinds of messages.

The Carl's Jr. comment line is http://www.carlsjr.com//express_you...s_yourself.html

Here is what I wrote (Joe, I took the liberty of using your name as you had so boldly posted it on bikeforums.com):


"I travel often and usually like to go to Carl Jr. restaurants whenever possible. Mmm, I love your burgers and your fries are absolutely tops!

HOWEVER, I was disturbed when a friend of mine named Joe Gardner told me that he received shabby treatment by the manager at your Highland, Utah location.

Apparently, there were no bicycle parking facilities at that Carl Jr. location and my friend, riding on a very expensive bicycle, brought his clean, unobtrusive bicycle into the thinly populated restaurant while he ordered his meal (with great anticipation of some quality food, I should add).

The management gave my friend the absolute bum's rush, escorted from the restaurant, and was treated so callously as to make me lose my enthusiasm for the Carl JRs corporation.

Coincidentally, Mr. Gardner is a very well known leader of the bicycling community throughout the USA. As bicyclists, his experience of such shabby treatment has become a subject of conversation, e-mail, and electronic postings throughout the USA and as far reaching as Australia, Hong Kong, and England.

While it may seem of little consequence to your organization, this kind of discrimination is alarming to many bicyclists.

I would appreciate a response from you advising whether bicyclists at other Carl Jr. locations can expect to be so unwelcome or was this an isolated incident?"


Anyway, maybe I can get Joe some free coupons for Carl Jr.'s or at least better treatment if he ever goes back.
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Old 04-21-01, 10:37 AM   #31
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Mike, thanks man, i actualy sent off my comment to Carls a few days ago, thanks technogirl!

I didnt include much in my comments, however i did include a link to this thread, and asked them to email me back with there bicycle policy.
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Old 04-21-01, 08:16 PM   #32
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Good idea mike.. I mouthed off a bit to them as well =]
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Old 04-22-01, 09:18 PM   #33
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Mike -

That was great feedback. It covered everything in a thoughtful, intelligent way while pointing out important things that will get the business owner's attention - i.e. lots of bicycling customers know about this bad treatment and won't be spending their $$$ at your place.
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Old 04-22-01, 09:43 PM   #34
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Mike,

This Internet is powerful, eh?
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Old 04-23-01, 10:20 AM   #35
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I gave'em a piece of my mind just a few minutes ago!! I hope they go outta business. I think I'm going to make a "anti Carl Jr's" website and club.
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Old 04-24-01, 03:33 PM   #36
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If many of us post about this on their site, that should help.

I think CKE would be very interested in developing better relationships with cycling customers. I'm pretty sure the manager you encountered does not display the corporate face well. I'm sure that Carl's Jr - and Hardee's and Taco Bueno - could be educated to see the benefit of making their facilities more accesible to the cycling and eating community.

Jonathan
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Old 04-24-01, 08:58 PM   #37
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Carl's Jr sucks.

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Old 04-24-01, 10:30 PM   #38
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Yes, when I did send them my email, I TRIED to be positive by starting out my email with, "I really like some of your food." Sorry, Joe, couldn't blatently lie, there...some of their food just plain "blows"! However, I did tell them that I was disappointed with the way that they had treated a fellow Joe...hopefully, someone will listen to our complaints!
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Old 04-25-01, 03:13 PM   #39
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I've never taken a bike into a restaurant before, but always take a lock. While I uphold my fellow cyclists' right to bring their bikes into establishment, it makes me feel a little odd.

At first, when I read this post, I thought, of course they got upset.

Then, I thought about their most likely reasons for being averse to allowing bikes inside:

1. Dirty tires
2. Space taken by the bike

But, would they kick out a stroller or a wheelchair, or do they make everyone take off their shoes when they enter? No, and these all touch the same outdoor surfaces that bike tires do.

The space is no more than a laden stroller or a wheelchair.

Jonathan
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Old 04-25-01, 03:13 PM   #40
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Hey joe!!! the Carl Jr's feedback site emailed me, I need the street and address of the Carl Jr's you went to.
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Old 04-25-01, 11:22 PM   #41
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fubar, could you forward that email to me? or even post the contents here, i'll get the street address tomarro.
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Old 04-26-01, 10:35 AM   #42
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Never take "NO" for an answer from somebody that doesn't have the authority to say "YES".
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Old 04-26-01, 02:19 PM   #43
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I always have a cable lock with me and always try to tie up my bike where it will be visible while I'm inside a place. But if what happened to you, Joe, happened to me, I know one thing, I'd never go back to that place, and I would make a point of spreading the word.

I was lucky to always be able to park my bike by my desk at work; and it pleases me whenever I see a bike inside a business place--Barnes and Noble here in town is one.

I cannot see that a bike would pose a "fire exit hazard" any more than a wheelchair or another shopping cart.

I wonder how much anti-bike behavior stems from jealousy.
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Old 04-26-01, 03:30 PM   #44
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Here is what the email siad:
Quote:
Dear Mr. Brown,
First of all, I would like to apologize for the situation you experienced at
Carl's Jr. You are correct that we fell very short on our customer service.
We apologize for the inconvenience we have caused you.

I would like to follow up on this right away. Could you please tell me the
location of the Carl's Jr. in question? I need the city and street address.

Thank you. I look forward to hearing back from you.
Sincerely,

Erin Alden
CKE Guest Services.
Do you want me to post what I put in the comment box??
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Old 04-26-01, 11:59 PM   #45
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Man, I didn't get the address, but it's the only Carl's Jr in American Fork, Utah.

I actually went back to the Carl's Jr today for dinner, without my bike, I decided to go in and sit down to eat, rather then the drive thru, the guy who escorted me out last time wasn't there, im wondering if this guy wasn't the manager? I should have been a bit more controversial (contentious?) when it all happened, I guess I was a wimp, or just too nice...

I would hate to get somebody fired over this, I would however like to see more fast food places bike friendly. Letting bikes (clean / dry) inside, or even nice available bike racks.

And yes, I would be very interested to read what you put in the comment box.
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Old 04-27-01, 05:01 AM   #46
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Hi Joe,

if you were to put in your complaint, you needn't mention the person's name if you're worried they'd get the sack...the company should take on the complaint regardless...

We don't get branches of Carl's Jr over here in the UK, are they like a burger joint???

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Old 04-27-01, 12:40 PM   #47
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Here's what I put in the comment box.
Comments:

My buddy, Joe Gardner,went in to one of your restuarants recently, and
because didn't have a bike lock and the Carl Jrs didn't have a
bike rack, he brought his bike with him. Now, the bike wasn't dirty, and
Joe put in a corner where is wouldn't be conspicuous. But the manager of
that particular branch took it upon himself to remove Joe's bike. This is an outrage, what do you want Joe to do with his bike?? You make no provisions for him to lock it up, and by the by, his bike cost 1000+
dollars.I think this is discrimination. By the managers actions he was saying"cyclists are not welcome". If this is so, you should have all your branches post"no cyclist" signs on the front of their doors.

Last edited by coolio; 04-27-01 at 12:44 PM.
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Old 04-27-01, 07:50 PM   #48
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Check this out...

Quote:
Dear Mr. Brown,
Thank you for getting back to me with the store location.

Please be advised that I have forwarded a copy of your comments to the
District Manager responsible for this area. Follow-up action will be made
with the General Manager and crew regarding your observations. They are
being taken seriously and will be addressed.

If I can be of further assistance, please contact me.

Sincerely,

Erin Alden
CKE Guest Services.
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Old 04-27-01, 08:05 PM   #49
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That is awesome, thanks mr brown, er, fubar
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Old 04-27-01, 09:05 PM   #50
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Leave it to BF.com members to get things taken care of!!!
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