I'd appreciate your opinion on the situation described below. I believe that Nashbar is in the wrong...
- I purchase a pair of road shoes
- I get delivery, they do not fit
- I call them to ask about a larger size -- out of stock, they don't have it
- I look through the catalog that they enclosed with the delivery and select another model in my size
- When returning the original pair of shoes, I enclose an order for the other shoe model and two other items in the catalog
- Over a week or so later I get a "have shipped" e-mail, that contains NO price related info on it (!) -- I don't know how much they intend to charge me
- So, I send an e-mail asking what they plan to charge me; in the meantime, I check their website for the prices of the 3 items I ordered
- I get an e-mail back stating the total charge to me (with no breakdown for each of the 3 items; no mention of the credit that I should have gotten for my returned pair of shoes) -- it is Much Higher than what the charge should be based on (i) the aggregate cost of the 3 items, according to the prices on their website, less (ii) the credit for my returned shoes
- I send them an e-mail asking for an adjustment to reflect the clearly stated/advertised prices and my credit for the return
- I get an e-mail back that says only that the credit has been applied, but HAS BEEN APPLIED TO THE MUCH HIGHER PRICES THAT WERE CONTAINED IN THE CATALOG THEY SENT TO ME
- I just sent back an e-mail referring to their 15-day price protection plan... but got a gone-for-the- weekend auto-response
- Seems that I have to see what they come back with next week...
I think it's clear that NASHBAR should honor their current pricing and their stated policy. I'm not sure if it's a case of their trying to rip me or of the misinformed customer service rep...
What are your perspectives, folks ?
Thanks a lot,