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  1. #1
    Walkafire
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    TOPEAK stands by their product

    Ok I was amazed how a simple Phone Call could get me a part that broke off.

    I have a Mountain Morph™ Pump (frame mounted), the plastic receiver broke off the frame mount.

    I called, they said they would send it right out, never explained a thing, just told the guy it broke.

    Now that's Customer Service!

  2. #2
    Senior Member filtersweep's Avatar
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    Quote Originally Posted by Walkafire
    Ok I was amazed how a simple Phone Call could get me a part that broke off.

    I have a Mountain Morph™ Pump (frame mounted), the plastic receiver broke off the frame mount.

    I called, they said they would send it right out, never explained a thing, just told the guy it broke.

    Now that's Customer Service!
    I own a road morph that I wanted to mount on a second bike. When I called to inquire how I could buy another mounting clamp, they sent me one- free. I agree, they are a great company.

  3. #3
    Senior Member waterboy's Avatar
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    Broke the footpeg on my Road Morph. Called them and they sent new foot peg no questions asked. Great service- great pump.

  4. #4
    later free_pizza's Avatar
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    Quote Originally Posted by Walkafire
    Ok I was amazed how a simple Phone Call could get me a part that broke off.

    I have a Mountain Morph™ Pump (frame mounted), the plastic receiver broke off the frame mount.

    I called, they said they would send it right out, never explained a thing, just told the guy it broke.

    Now that's Customer Service!
    same happened to me with crank brothers. i broke a hex wrench on my Multi Tool and they sent a replacement to me within a week, plus a nifty looking crank brothers sticker that i put on my bike!

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