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  1. #1
    "Il Pontificatore" The Pontificato's Avatar
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    Where's my order from Jandd?

    I placed an online order with them for a few items along with a request for a velcro square to be sewn on a handlebar bag...which is no big deal IF you have the sewing machine to do it. They do.

    We're now at six weeks and no merchandise, and I've contacted them twice concerning the status of my order. My CC was charged the day after I placed the order.

    Hmmmm......

  2. #2
    Walkafire
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    guess too many Holidays got in the way?

  3. #3
    Senior Member Ziemas's Avatar
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    Perhaps as it is a custom order it will take longer. That would also explain why you were charged the same day.

  4. #4
    "Il Pontificatore" The Pontificato's Avatar
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    What torques me is that I was under the impression that this order was to be immediately filled and it's coming up on six weeks. I have just sent out the third of three order status inquiries with no response.

    I'll wait until the New Year's weekend is over. If they cannot or will not deliver by end of next week I'll cancel the order and contact my charge card's issuing bank to contest the charges.

  5. #5
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    Yeah, i could see how this would be frustrating and i must say that i agree with your plans to cancel the order. Not because i am vindictive or because i think one bad experience indicates Jand must be a bad company but because doing this type of thing (a swift kick under the butt sometimes) should serve to improve customer service. And we all benefit from that. Particularly as all of your queries have gone unanswered, there is just no excuse for that and it is not on (unless of course you used the wrong mail or something really incongrues like that). Nothing wrong with a one line e-mail saying they are very sorry and telling you what the maximum delay will be. All wrong to just give you the silent treatment. Good luck, i for one would be curious to hear how this ends.
    http://www.rhizomes.nl/twenty.html
    My Tweaked and modded Raleigh Twenty. Lots of pictures and lots of general info on for example a different & Cheap Bottom Bracket solution as well as fork solution.

  6. #6
    Airborne Titanium EricDJ's Avatar
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    Have you called them? Or just emailed them? Things get handled better person to person.

  7. #7
    "Il Pontificatore" The Pontificato's Avatar
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    Up until now my inquiries have been via email.

    I will call them after the New Year's weekend.

  8. #8
    Humvee of bikes =Worksman Nightshade's Avatar
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    Dude, It's VERY bad form to attack any company until you've
    done all YOUR homework and tried to settle the dispute.

    Jandd is a good company so call'em to see if they can help you......
    after the holidays.

  9. #9
    Senior Member ajay677's Avatar
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    Jandd makes a great product. Give them a chance to fill your order. Call them after the holidays and see what's up.

  10. #10
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    Can't agree with you tightwad. Seems to me OP did do quite some homework and gave Jand the benefit of the doubt several times. As for his "attack" being bad form, I disagree with that completely, i think his critisism was fair and balanced and don't see it as an attack at all. Lastly, even if Jand was the 'savior company of all things bikes' that does not alter the fact that it seems! like they messed up this time and there is nothing wrong with holding them accountable for that.
    http://www.rhizomes.nl/twenty.html
    My Tweaked and modded Raleigh Twenty. Lots of pictures and lots of general info on for example a different & Cheap Bottom Bracket solution as well as fork solution.

  11. #11
    Senior Member Ziemas's Avatar
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    No one seems to take into account that this is a special order. They need to modify a product to suit your needs. This takes time. They have a production schedule which needs to be met. You should consider yourself lucky that they were even willing to make your special order.

    Six weeks is not long to wait for a special order. If you needed it ASAP you could have settled for one of the stock products they offer.

    How impatient we have gotten....

  12. #12
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    I for one fully appreciate that it is a custom job and as such will take more time, but it is a very minor alteration.... I still feel that they should reply to his mails and keep him informed! You say there is impatience from us, i say there is crummy service from Jand. I am not arguing he should have received his product the next day or even in 6 or 10 weeks or whatever. But i do believe he should be told how long it will take or at very least receive replies to his inquiries. If they are willing to accept his cash they should honor their part of the deal and at least offer a little service.
    http://www.rhizomes.nl/twenty.html
    My Tweaked and modded Raleigh Twenty. Lots of pictures and lots of general info on for example a different & Cheap Bottom Bracket solution as well as fork solution.

  13. #13
    Senior Member Ziemas's Avatar
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    Quote Originally Posted by v1nce
    I for one fully appreciate that it is a custom job and as such will take more time, but it is a very minor alteration.... I still feel that they should reply to his mails and keep him informed! You say there is impatience from us, i say there is crummy service from Jand. I am not arguing he should have received his product the next day or even in 6 or 10 weeks or whatever. But i do believe he should be told how long it will take or at very least receive replies to his inquiries. If they are willing to accept his cash they should honor their part of the deal and at least offer a little service.
    From to OP

    Quote Originally Posted by The Pontificato
    What torques me is that I was under the impression that this order was to be immediately filled and it's coming up on six weeks.

  14. #14
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    ehmm yessss, i don't follow,.. just because the OP had hoped his order would be filled rapidly it does not invalidate anything i wrote, which boiled down to: this is not a issue of (im)patience but of lacking service and information.. And since you started your post with 'No one seems to'...
    http://www.rhizomes.nl/twenty.html
    My Tweaked and modded Raleigh Twenty. Lots of pictures and lots of general info on for example a different & Cheap Bottom Bracket solution as well as fork solution.

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