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Old 12-29-05, 09:40 AM   #1
gwaereth
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AirBomb.com: a review

A recent experience I had prompted me to just share the knowledge.
I've seen Airbomb.com for a while, and had been deciding whether to test their waters. The following is my tale.

First, a timeline:
  • Dec, 9 - Order 2 Nokian 26" Mountain & Ground W160 tires (with expedited shipping)
  • Dec, 19 - Call Airbomb, where are the tires?
  • Dec, 21 - Refunded shipping balance received
  • Dec, 26 - Voicemail informing me that they are discontinued, do I want to cancel?
So, I ordered the tires, and all seemed well. The tires were listed for pretty cheap, in stock, and I thought, "What the heck, I'll give ‘em a try?"
A week went by, and I kept checking the order status, looking for a tracking number, as I was very excited to get the tires.

Dec 19 rolls around and it's getting a bit mysterious. So, I call Airbomb.com, and get routed to the shipping department, and get connected with Gene. Gene is the shipping and ordering manager, and so is the person to talk to. So, Gene tells me that these tires are out of stock. Now, I'm well aware that these tires are in high demand right now, and so I'm really not surprised. However, remembering that I called them, I asked Gene, "When was airbomb.com planning on telling me?" Gene agreed that messaging could be better, and was very kind. He dropped the added expedited shipping charge, though keeping the original shipping service, and knocked $5 of each tire. I was pleased. Remember, it wasn't that it was out of stock, it was just the not knowing that really frustrated me. I ended the call with him telling me that they were getting a new supply later in the week, but he did stress that he didn't want to give me false expectations.

I get back from a long Christmas weekend at the in-laws to a voicemail at work. Long story short, it was Gene, telling me that the tires had been discontinued, and would I like to purchase an alternate or to cancel? I wrote Gene an email, canceling the order, and asking him to respond and verify the cancellation and refund. As of yet, Dec 29, I have not received any notice, but will follow up on this when I do.

Take aways:
Airbomb is cheap, and carries a lot of things, no question. However, be aware that the online representation of their stock may not be that accurate. Further, their communication channels and notification fell far short. That said, once I called them, they were incredibly helpful, polite, and accommodating, but I had to initiate. Ultimately, if you have time to burn, and they have what you need, I still think that they are an option, but be aware that in exchange for a low price, you might pay in time and attention.

Happy cycling!
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Old 12-29-05, 11:09 AM   #2
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I am not surprised.

Airbomb.com is related to (same company?) as Bikeroom.com.

Bikeroom seem to have gone through a melt-down and re-birth of sorts recently, brought about by terrible service.

There have been many stories on this board and others about Bikeroom.

The last order I placed at Bikeroom, I was chasing them for weeks for either refund or status, I would talk to people in shipping who would promise to get back to me, then never did, etc.

I finally went to VISA and got my refund there.
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Old 12-29-05, 11:58 AM   #3
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Are you still looking for them??? there are still several trustworthy places to get them and no holdups......
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Old 12-29-05, 12:03 PM   #4
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Quote:
Originally Posted by doco
Are you still looking for them??? there are still several trustworthy places to get them and no holdups......
doco: good question! Should have mentioned that I did find another vendor. I called first to verify that they were in stock. Funny thing is that it was the 3rd place I called. The first two said they had them, online, but when I called they confirmed that they were actually out of stock.
Thank you though for following up! I'll post back with the eventual vendors name, if they don't screw it up
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Old 12-29-05, 01:26 PM   #5
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I had a bunch of bad experiences with airbomb. Things not shipping for weeks, things being out of stock, and I've never, ever been able to get a tracking number from them.

About the only good experience I had with them was being able to order a pair of NOS 8-sp XT rapidfire levers for my MTB. That and they've always been really nice over the phone.
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Old 12-29-05, 03:50 PM   #6
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I recently ordered a Crank Bros. Multi-19 tool and Power Pump Pro from Airbomb. each item was about $22-23 each...not bad.

The shipping was close to $12 and it took the better part of 3 weeks to get.

Ironically, that same Multi-19 took is on sale at Nashbar for...$14.49
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