A recent experience I had prompted me to just share the knowledge.
I've seen Airbomb.com
for a while, and had been deciding whether to test their waters. The following is my tale.
First, a timeline:
- Dec, 9 - Order 2 Nokian 26" Mountain & Ground W160 tires (with expedited shipping)
- Dec, 19 - Call Airbomb, where are the tires?
- Dec, 21 - Refunded shipping balance received
- Dec, 26 - Voicemail informing me that they are discontinued, do I want to cancel?
So, I ordered the tires, and all seemed well. The tires were listed for pretty cheap, in stock, and I thought, "What the heck, I'll give ‘em a try?"
A week went by, and I kept checking the order status, looking for a tracking number, as I was very excited to get the tires.
Dec 19 rolls around and it's getting a bit mysterious. So, I call Airbomb.com, and get routed to the shipping department, and get connected with Gene. Gene is the shipping and ordering manager, and so is the person to talk to. So, Gene tells me that these tires are out of stock. Now, I'm well aware that these tires are in high demand right now, and so I'm really not surprised. However, remembering that I called them, I asked Gene, "When was airbomb.com planning on telling me?" Gene agreed that messaging could be better, and was very kind. He dropped the added expedited shipping charge, though keeping the original shipping service, and knocked $5 of each tire. I was pleased. Remember, it wasn't that it was out of stock, it was just the not knowing that really frustrated me. I ended the call with him telling me that they were getting a new supply later in the week, but he did stress that he didn't want to give me false expectations.
I get back from a long Christmas weekend at the in-laws to a voicemail at work. Long story short, it was Gene, telling me that the tires had been discontinued, and would I like to purchase an alternate or to cancel? I wrote Gene an email, canceling the order, and asking him to respond and verify the cancellation and refund. As of yet, Dec 29, I have not received any notice, but will follow up on this when I do.
Airbomb is cheap, and carries a lot of things, no question. However, be aware that the online representation of their stock may not be that accurate. Further, their communication channels and notification fell far short. That said, once I called them, they were incredibly helpful, polite, and accommodating, but I had to initiate. Ultimately, if you have time to burn, and they have what you need, I still think that they are an option, but be aware that in exchange for a low price, you might pay in time and attention.