For Christmas my wife bought me a resistance trainer from a bike/ outdoor shop that we'd been doing business with for about 4 years. We've bought 2 bikes, snow shoes, and numerous accessories, parts and other sports equipment from them. They also service our 4 bikes.
My wife asked the store manager at the time of purchase if the trainer had a remote resistance control and she was assured that it did. She was charged the price for the remote model,(Minoura mag 850) $159 with her discount. When I opened it on Christmas, we discovered that it was the less expensive model although the box indicated that it was the model w/remote. The next week I went back to the shop and explaind that I wanted the remote model and that's what we thought was in the box. The mgr. looked in the box and agreed that the box was marked wrong (remember, the price paid was according to the model # on the box). He then told me that if I tried the model we'd purchased, I'd probably like it and wouldn't have to re-order another. I went home and gave it some thought. Next day I brought it back again and said I really have my heart set on the remote model and was told he'd order me that one for an additional $35, the difference between the remote and non remote models! That would have been a total of $194 WITH my discount! Or about $210 without a discount. I was p***ed. I returned the trainer, got my money back and went home and ordered one on line for $144 including shipping. Same model, w/remote.