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Old 01-25-06, 09:51 AM   #1
Erci
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E-mail to Cambriabike.com

Just thought I'd share this with you all. If this'll stop even one person from ordering from them, then it was worth posting:

"You guys are unbelievable!
You refunded me the cost of the scratched up OEM fork which Ryan assured me was brand new, before I placed the order, but you didnít refund me the cost of return shipping?! Bill said shipping cost would definitely be refunded when I called for return authorization number!
I donít know what I was thinking placing another order with you after I purchased a 05 Fox Vanilla fork about a year ago, which came shipped in a home-made cardboard box and had brake bosses (only OEM 05ís came with brake bosses). You admitted that the fork was OEM when I confronted you and told me that you just wanted to pass on the best deals to your customers (yeah right!!) and I let it go. OEM is absolutely fine, if youíre upfront about it, but you NEVER tell customers what theyíre getting, in advance!
I also donít know what I was thinking when I placed another order with you after I purchased a Ventana Pantera frame from you, which had a misaligned rear end and you wanted to charge me 15% restocking fee when I returned it! Luckily my credit card company stood by me and I was able to get my money back.
I really should have learned my lesson much soonerÖ oh well.
Needless to say, I will never order anything from you ever again. Iíve ordered thousands of dollars worth of bike parts from you in the past, but you donít seem to care whatsoever about your loyal customers. Not one of your employees apologized to me even once, when I had to call and request return authorization numbers for YOUR screw-ups. Thatís just sad.
I sincerely hope that I somehow just had very bad luck dealing with you and that the rest of your customers will enjoy better service and honest business practices. As for me, Iím not willing to take another chance."
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Old 01-25-06, 10:48 AM   #2
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Um...OK.

It took you 3 bad experiences before deciding not to order from them again? Fool me once...
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Old 01-25-06, 10:59 AM   #3
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Quote:
Originally Posted by Erci
Just thought I'd share this with you all. If this'll stop even one person from ordering from them, then it was worth posting:

"You guys are unbelievable!
You refunded me the cost of the scratched up OEM fork which Ryan assured me was brand new, before I placed the order, but you didnít refund me the cost of return shipping?! Bill said shipping cost would definitely be refunded when I called for return authorization number!
I donít know what I was thinking placing another order with you after I purchased a 05 Fox Vanilla fork about a year ago, which came shipped in a home-made cardboard box and had brake bosses (only OEM 05ís came with brake bosses). You admitted that the fork was OEM when I confronted you and told me that you just wanted to pass on the best deals to your customers (yeah right!!) and I let it go. OEM is absolutely fine, if youíre upfront about it, but you NEVER tell customers what theyíre getting, in advance!
I also donít know what I was thinking when I placed another order with you after I purchased a Ventana Pantera frame from you, which had a misaligned rear end and you wanted to charge me 15% restocking fee when I returned it! Luckily my credit card company stood by me and I was able to get my money back.
I really should have learned my lesson much soonerÖ oh well.
Needless to say, I will never order anything from you ever again. Iíve ordered thousands of dollars worth of bike parts from you in the past, but you donít seem to care whatsoever about your loyal customers. Not one of your employees apologized to me even once, when I had to call and request return authorization numbers for YOUR screw-ups. Thatís just sad.
I sincerely hope that I somehow just had very bad luck dealing with you and that the rest of your customers will enjoy better service and honest business practices. As for me, Iím not willing to take another chance."
I 2nd the motion. I & a couple of relatives have also ordered thousands of $$$ of equipment from them.They (slimey weasels,especially Allen) have been cut out like a cancerous tumor.

Last edited by sngltrackdufus; 01-25-06 at 11:10 AM.
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Old 01-25-06, 11:41 AM   #4
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hey thanks for the heads up, I was going to order a part from them last week, but something bothered me about the answers to the questions I asked. Nothing I could put a finger on, but anyway I went and pricematched my item to jenson, never had a problem with them, so maybe I am glad I didn't order from them.sorry to hear about the troubles, it really puts a damper on the day when you have to deal with companies who end not honoring their policies
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Old 01-25-06, 02:52 PM   #5
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fool me 7 times, shame on you. fool me 8 or more times, shame on me.
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Old 01-25-06, 02:57 PM   #6
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I have a mail order (money order) out with them right now. I've sent them two emails and they still haven't mailed me back concerning my order status.

I'm going to have to call them today and tell them they need to give me a status or I'll go and get the money order cancelled.

Anyone have any experience with BeyondBikes.com? They were the other vendor that had the obscure equipment I am after.

BTW, I'll post a follow up if CambriaBike.com comes through. But I really don't think they should ignore email. If it's on back order, that's fine just tell me.

Eagerly awaiting my order as I cannot get my Nokian tires off my Rynolite rims until I get those Soma steel core levers.
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Old 01-25-06, 05:47 PM   #7
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Never had any problems with them.....but I only every ordered tires
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Old 01-25-06, 05:51 PM   #8
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Two years ago they took three weeks to deliver a front THE mtb fender.

Please note: Two years ago. That was my first and last dealing with them.
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Old 01-26-06, 04:00 AM   #9
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Hey man, this dude is right. Cambriabike royally sucks the big one.
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Old 01-26-06, 08:12 AM   #10
curt in denver
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Let's start an e-mail blitz campaign, A couple hundred ought to do it.
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Old 01-26-06, 09:40 AM   #11
mav67
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I've ordered from them about 3 times now. I live in Hong Kong and shipping has been quick and all products delivered as advertised. Though I have yet to really test their customer service.
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Old 01-26-06, 07:03 PM   #12
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I emailed them once and got no response. That was enough to declare them uncool.
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