E-mail to Cambriabike.com
Just thought I'd share this with you all. If this'll stop even one person from ordering from them, then it was worth posting:
"You guys are unbelievable!
You refunded me the cost of the scratched up OEM fork which Ryan assured me was brand new, before I placed the order, but you didnít refund me the cost of return shipping?! Bill said shipping cost would definitely be refunded when I called for return authorization number!
I donít know what I was thinking placing another order with you after I purchased a 05 Fox Vanilla fork about a year ago, which came shipped in a home-made cardboard box and had brake bosses (only OEM 05ís came with brake bosses). You admitted that the fork was OEM when I confronted you and told me that you just wanted to pass on the best deals to your customers (yeah right!!) and I let it go. OEM is absolutely fine, if youíre upfront about it, but you NEVER tell customers what theyíre getting, in advance!
I also donít know what I was thinking when I placed another order with you after I purchased a Ventana Pantera frame from you, which had a misaligned rear end and you wanted to charge me 15% restocking fee when I returned it! Luckily my credit card company stood by me and I was able to get my money back.
I really should have learned my lesson much soonerÖ oh well.
Needless to say, I will never order anything from you ever again. Iíve ordered thousands of dollars worth of bike parts from you in the past, but you donít seem to care whatsoever about your loyal customers. Not one of your employees apologized to me even once, when I had to call and request return authorization numbers for YOUR screw-ups. Thatís just sad.
I sincerely hope that I somehow just had very bad luck dealing with you and that the rest of your customers will enjoy better service and honest business practices. As for me, Iím not willing to take another chance."