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  1. #1
    The Rock Cycle eofelis's Avatar
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    Dec 2005
    Location
    Western Colorado
    My Bikes
    Salsa Vaya Ti, Specialized Ruby, Gunnar Sport, Motobecane Fantom CXX, Jamis Dragon, Novara Randonee x2
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    Haro warranty sucks!

    A few years ago I got a Haro V4 mtn bike, size XS. I was a beginner mtn biker (still am) and I don't mtn bike a whole lot. I rode the bike maybe a couple dozen times, never crashed it. I'm a chicken mtn biker, so if it looks scary, I get off and hike-a-bike.

    Last winter I was cleaning it and found a vertical crack in the head tube. What???? As a 105 lb rider, I've never even knocked a wheel out of true!

    Took it to my local Haro dealer to warranty the frame. This was back in Dec '05. It's what, May now? No new frame yet. What is up with Haro? Does it really take 6+ months to get a frame replaced? The manager at the LBS is a buddy of ours and has been repeatedly calling Haro and has been told more than once that a new frame is on the way. I'm getting to be (am?) a rather disgruntled customer with Haro.

    I've tried emailing Haro through their website, but emails keep getting bounced, saying that they "don't read their emails anymore due to the overwhelming popularity of their website, and go see your local Haro dealer." Guess they don't care about their customers anymore.

    I'm glad I've gone and bought another mtn bike, not a Haro, to be sure.
    Gunnar Sport
    Specialized Ruby
    Salsa Vaya Ti
    Novara Randonee x2
    Motobecane Fantom CXX
    Jamis Dragon

  2. #2
    Jet Jockey Banzai's Avatar
    Join Date
    Jul 2005
    Location
    Leavenworth, KS
    My Bikes
    Cannondale CAAD9 SRAM Red, Ritchey Breakaway Cross, Nashbar X-frame
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    Wow. That's good to know. I use a V1 as my kinda all condition casual bike.
    Good night...and good luck

  3. #3
    Emondafied cydewaze's Avatar
    Join Date
    May 2005
    Location
    Maryland
    My Bikes
    Trek Emonda SL, Scattante XLR, Jamis Dakar Expert, Alpinestars Al-Mega, Trek 9700
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    Quote Originally Posted by eofelis
    I've tried emailing Haro through their website, but emails keep getting bounced, saying that they "don't read their emails anymore due to the overwhelming popularity of their website, and go see your local Haro dealer." Guess they don't care about their customers anymore.
    Sounds more like they don't read their emails due to the deluge of disgruntled customers.

    Good luck on your frame replacement.

  4. #4
    You need a new bike supcom's Avatar
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    Aug 2002
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    Maybe you should ask you LBS for the name and phone number they call and start harassing them on the phone.

  5. #5
    Airborne Titanium EricDJ's Avatar
    Join Date
    Sep 2005
    Location
    Los Angeles, California
    My Bikes
    Airborne Ti Upright, Raleigh M-20 beater, Peugeot Folding
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    HARO Bicycles
    1230 Avenida Chelsea, Vista, CA 92081
    (760) 599-0544
    (760) 599-1237 (fax)

    All you need is Superpages and the Haro website

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