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-   -   Sounds like Carl Jr's is at it again (http://www.bikeforums.net/general-cycling-discussion/1946-sounds-like-carl-jrs-again.html)

riderx 05-31-01 02:25 PM

Sounds like Carl Jr's is at it again
 
For those of you who remember Joe Gardner's fun times at Carl Jr's, this should sound somewhat familiar. This time a rider went through the drive thru and got hassled by the manager at a Carl Jr's in CA. Here's the thread on the MTBR SS board
http://www.mtbreview.com/messageboar...rum=DCForumID1

riderx 05-31-01 02:56 PM

I can't see a legitimate reason not to let bikers go through the drive thru - especially when they won't let them bring their bike inside (don't want to rehash that topic though). The only thing I can possibly see them claiming is some sort of safety issue which I personally don't buy. One of the things on the original post, which I suppose is why I said they are at it again, is it sounds like the manager "got pissy" with the customer when the customer told him he goes through the drive through regularly. Granted, we only have one side of the story here, but if it is to be believed then it sounds as if the customer service attitude is once again lacking.

Plus, I just wanted to get everyone all riled up at Carl Jr's again!!!:D

Chris L 05-31-01 04:18 PM

Carl Jr's is scum.

Chris

mike 05-31-01 04:34 PM

In this competitive world, no business can afford to be pissy with any customer for any reason.

I rarely see a fast food place without a competitor within view. Unless you can't live without a Carl's Jr. burger, slide up the street and get a Whopper. The store that turns your crank best gets your business.

That said, it is effective to make your voice heard with a letter. A letter explaining your gripes is 1000 times more effective than just switching to another supplier.

Let's keep doing it. Let's complain ourselves toward a more perfect world.

dirtsqueezer 05-31-01 04:41 PM

All the tellers at my Credit Union are used to seeing me in the drive through (on bike) - I think they enjoy the change in pace - or they figure I'm a flipping looney.

Instead of Carl's Junior, try your LBS (Local Burger Stand that is). OOOh root beer spins, scotch and sodas, cherry coke, onion rings, tater tots and fry sauce. Walk up window service is where it's at!

Chris L 05-31-01 05:11 PM

Quote:

Originally posted by Ba-Dg-Er


Most fast food restaurants fit this description... as a side note I think it's also one of the more often used items in their hamburgers

That may be the funniest thing I hear today. You are a legend!

Chris

JonR 05-31-01 05:17 PM

Lots of places especially in criminally active towns like Kansas City close their dining rooms at, say, 9 or 10 PM, but leave the drive-thrus open. Does this mean that unless you drive a car, you are not allowed to eat there after 9 or 10 PM?

Isn't that called discrimination?

No, I guess not, since it favors motorists.

Chris L 05-31-01 05:24 PM

Quote:

Originally posted by JonR

Isn't that called discrimination?

No, I guess not, since it favors motorists.

Apparently discrimination is OK if you discriminate against certain people or certain groups.

Chris

LightBoy 05-31-01 05:28 PM

Quote:

Originally posted by Chris L


Apparently discrimination is OK if you discriminate against certain people or certain groups.

Chris

Of course it is! Especially when those groups dress funny, zip easily through congested traffic, and are more fit at 40 that most people were at 15. It's the American way!

riderx 05-31-01 06:50 PM

Quote:

Originally posted by mike
That said, it is effective to make your voice heard with a letter. A letter explaining your gripes is 1000 times more effective than just switching to another supplier.

Mike makes a good point. My wife and I went to a new PF Chang's restaurant last week and the service and professionalism of the wait staff was terrible. When I got home I sent an eMail detailing my experience - both the good food and the bad service. I immediately received a response that my concerns were being forwarded to the regional manager. He responded within a day without making excuses. He said we were absolutely right about our issues and this was not the type of service they want to present. He then sent me certificates for a meal on him and ask us to give them another try.

That is good customer service. Don't alienate customers if they have a legitimate concern. Also, quoting company policy is the least effective way to make a customer happy.

JonR 05-31-01 07:17 PM

Quote:

Originally posted by Ba-Dg-Er
...people who don't have cars or just choose to get some exercise should not be punished because society is walking around with blinders on.
And, as we all can attest, driving around with blinders on, as well. :D

LittleBigMan 05-31-01 09:05 PM

#1. Fast food is scum.

#2. If I want scum today (which occasionally I do, after all, I am human,) I will not waste my time with a store that doesn't want my money.

#3. Fast food is scum.

riderx 05-31-01 09:14 PM

Quote:

Originally posted by Ba-Dg-Er
I am surprised to hear PF Chang's had bad service... I have been there a couple of times and it was really good, both the food and the service.
I was surprised by the bad service too. It was my first time there but I had been told good things about it.

Quote:

Originally posted by Ba-Dg-Er
Nice to know they made a bad situation as right as possible though.
Yes, this was nice and I sent the reg. manager a follow up email telling him I appreciated his prompt attention.

JonR 05-31-01 09:23 PM

I found some hate-oriented leaflets left in plain view of the management at a local McDonald's one day. I took one back to the office and called McDonald's U. S. headquarters (not just local or regional). They had me fax them my copy.

Profuse apology over the phone, and the leaflets were gone next day. The woman I voiced my complaint to on the phone sounded almost in tears.

J.R. 06-02-01 09:35 AM

Although I try to avoid the fast food thing most of the time...If it makes you feel any better......I've been refused drive thru service on my horse too!!:D

JonR 06-02-01 10:24 AM

Quote:

Originally posted by J.R.
...I've been refused drive thru service on my horse too!!:D
How low can you get--Texans discriminating against horses! :thumbdn:

fubar5 06-04-01 06:12 AM

Quote:

Originally posted by Ba-Dg-Er


I find that to be far too humerous for words... the look on the high-school flunkies face as he opened the window must have been priceless.

And for everything else, there's mastercard....:D :D :D :D

riderx 06-04-01 07:17 PM

From the original thread over on MTBR's SS board, a response to a poster (and the poster's comments) who wrote to Carl Jr's about their "no bikes in the drive through policy"

_________________________________________
Here is their response - what a bunch of crap. A motorcycle may have a little more mass, but the rider is similarly exposed.
****************************************

Company policy dictates that only motorized vehicles are allowed through the Drive-thru. Therefore, motorcyles are allowed and bicyles are not.

It is for the safety of the biker because they are extremely vulnerable.

If I can be of further assistance, please contact me.

Sincerely,

Erin Alden
CKE Guest Services
customerservice@dunlapenterprises.com
_________________________________________


Sorry, but "the safety of the biker" as stated in the above context does NOT hold water.

mike 06-04-01 07:42 PM

Well, I have been served at the Burger King drive through, so there is a place for you to go.

The one problem with drive through windows is that they seem to be activated by the vehicle. I notice sometimes that the order clerk doesn't notice me even when I yell into the microphone.

Because the order station and the window are separated by quite a distance, I don't think they can tell that I am on a bicycle and thus do not have the opportunity to discriminate.

JonR 06-04-01 08:58 PM

Quote:

Originally posted by riderx
["]Company policy dictates that only motorized vehicles are allowed through the Drive-thru. Therefore, motorcyles are allowed and bicyles are not.

It is for the safety of the biker because they are extremely vulnerable.["]


Sorry, but "the safety of the biker" as stated in the above context does NOT hold water.

It sure doesn't. That was a really asinine reply that the company sent out.

aerobat 06-04-01 09:54 PM

Quote:

Originally posted by mike

Because the order station and the window are separated by quite a distance, I don't think they can tell that I am on a bicycle and thus do not have the opportunity to discriminate.

I've had the same experience with an A&W drive through, (I don't think you have them in the states). The order mike is around the corner and they can't see you coming.

Wendy's has a sign that says they only allow cars.

AlphaGeek 06-05-01 07:15 AM

Quote:

Originally posted by Pete Clark
#1. and #3. Fast food is scum.
"You deserve some scum today, so get up and get away...
To Mc Scum-malds!" ;)

JonR 06-05-01 12:32 PM

Quote:

Originally posted by Ba-Dg-Er


Most fast food restaurants have microphones that are activated by weight. If you don't weigh the same as a car you won't trip their microphone so they won't be able to talk to or hear you.

I didn't know that! I'm beginning to wonder: what is this sinister association between fast food and the petroleum/motor car industry? And what's in those deep-fry wells? :eek:

LittleBigMan 06-05-01 12:58 PM

Quote:

Originally posted by Ba-Dg-Er
Most fast food restaurants have microphones that are activated by weight. If you don't weigh the same as a car you won't trip their microphone so they won't be able to talk to or hear you.
Why keep trying to activate a sensor that serves only to protect you?

Chris L 07-11-01 05:11 PM

Quote:

Originally posted by Ba-Dg-Er
Most fast food restaurants have microphones that are activated by weight. If you don't weigh the same as a car you won't trip their microphone so they won't be able to talk to or hear you.
That's because they want to look after their most regular and frequent customers. Those who hang around fast food joints often enough will eventually weigh the same as a car (if not more).

Chris (who will be sticking strictly to spam in future :D )


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