That's about right. The shop will box it up like it would have come from the factory. Generally they will build one up and save all the packing materials to box the other bike with. Don't expect it to be packed in foam. Expect the bars, pedals, stem, and seat to be removed. Expect the front wheel to be tie strapped to the frame, and axle protectors to be on the axles. Maybe some foam wrapped around some of the parts, depending on what kind of bike it is.
"It hurts so good..."