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Old 09-25-06, 03:08 PM   #1
chimblysweep
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In case you were considering Spectrum Powder Works...

Y'all have heard me talk them up left and right. I mean, yeah, what they did to the 3rensho was hottttt. But I have issues, to say the least, with their work on the Jonny. (I am 100% satisfied, and completely in love with, my frame and original paint from Jonny. I was the one who did something dumb to ruin the paint, fyi.)

I totally recommend staying MILES AWAY from Spectrum Powder Works.

You should probably know that, should you have qualms about the quality of their work and should you choose to speak about your experience, you may get a note that reads something like this:
"We are completely happy with the job we did for you (given what we had to work with). The photos are not a reflection of a poor job done by us but imperfections in the polishing and finish work done by the builder. By definition, slander = a false and malicious statement injurious to a persons reputation. So, we are not trying to "scare" you into not sharing your experiences with others but suggesting you know what you are talking about before making statements that are false in regards to our finishes. You are entitled to your opinions but be careful of how you state them, as our web master will be keeping a keen eye on the forums and comments regarding this issue. We will send our email correspondence with you to our attorney so there is no misunderstanding."

Just wanted to share this "customer service" gem. (I should add that the "builder imperfection" argument came out after they did the work, not before. If you can't do a job right, maybe you shoulda just said no to it?)

ps- photos are on my flickr:
http://flickr.com/photos/chimblysweep/251662192/
http://flickr.com/photos/chimblysweep/251662194
http://flickr.com/photos/chimblysweep/251662201
http://flickr.com/photos/chimblysweep/251662205

oh, and since their lawyer's gonna see this (*wave* HI LAWYER!) you should know that the above is my opinion but I'd say, whether or not you agree that the masking was coloring-book-like, customer service like this is just sad.

Last edited by chimblysweep; 09-27-06 at 11:55 AM.
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Old 09-25-06, 03:16 PM   #2
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Dickbags.

Hi lawyer.
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Old 09-25-06, 03:17 PM   #3
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Their slogan is "Finishes that don't suck". Amusing.
Chimbly, other than the finish, the bike is drop dead hot. What is it?
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Old 09-25-06, 03:20 PM   #4
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it's a jonny cycles, and i love it.
www.jonnycycles.com
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Old 09-25-06, 03:22 PM   #5
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so... they could fix a crappy job at minimal cost to them and possibly generate a public gushing of satisfaction and admiration from a repeat customer or they could make a bullsh!t threat to the same customer at absolutely no cost to them and have a little corner of the cycling community consider them asses.

spectrum... you guys are silly.

if they did a crappy job, they did a crappy job. if they knew the job would be crappy because of a finishing issue, and have the experience to be able to convey that to you after they finished and you expressed your dissatisfaction, they should have explained the same before they did any work and suggested ways to mitigate it.

it's not slander when someone drops the ball. if they dropped the ball, they messed up and potential customers deserve to know that they may lack an attention to important details.

they can still make this right by doing the standup thing and re-doing the job--though it is exceedingly sleazy to threaten a customer like that...

Last edited by visitordesign; 09-25-06 at 03:35 PM.
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Old 09-25-06, 03:25 PM   #6
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I thought that we were supposed to master the "color within the lines" thing by 1st Grade....


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Old 09-25-06, 03:33 PM   #7
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maybe you should have the lawyer contact you. i'll bet he (or she) hasn't seen those pictures. i'm sure if they did, they would understand your frustration.
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Old 09-25-06, 03:36 PM   #8
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spectrum, F::K OFF, I was going to send in a frame and I am going to boycott and spread to anyone that will listen to go another route if they need a respray....also going to the local lbs here in denver let them know too....

spectrum layers, sue me.....please, please, oh god please sue me...pm me for my name and address to send the papers
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Old 09-25-06, 03:42 PM   #9
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Quote:
Originally Posted by chimblysweep
The photos are not a reflection of a poor job done by us but imperfections in the polishing and finish work done by the builder.
That's the biggest pile of **** I've ever heard given picture number 4. It's not only ****ty they sent you an email with that tone, but it's ****ty they couldn't cop to making this mistake, which it seems couldn't possibly be an issue with the frame as it came into the shop. Excuses, plain and simple.

Hi lawyer!
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Old 09-25-06, 03:44 PM   #10
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looks like sloppy work... thanks for the warning!
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Old 09-25-06, 03:44 PM   #11
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isn't it the builder's responsibility to deal with the painter and make sure it gets done right? for $1500+ it should be perfect.
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Old 09-25-06, 03:45 PM   #12
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Its a repaint after it came into some damage, I believe. That bike's months old at least!
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Old 09-25-06, 03:47 PM   #13
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Originally Posted by sers
isn't it the builder's responsibility to deal with the painter and make sure it gets done right? for $1500+ it should be perfect.
They did a far superior paint job. Then I packed it wrong for flying and it came off a plane with huge scratches through the paint to the tubing on both sides of the downtube. My fault, completely.

Note to coupler users: take Galen's advice. Clear plastic tubing- the thick plumbing grade stuff- on all your frame pieces.

The bike was born this Feb.
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Old 09-25-06, 03:50 PM   #14
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wow, i didn't think it would be as bad as it was.... those poorly masked areas are really bad. i've seen countless spectrum jobs in person and NONE have ever had such poor attention to detail. who did you talk to?
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Old 09-25-06, 03:54 PM   #15
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i've talked to everyone at this point. Mark is the guy who wrote the above.

it's so awesome that you guys are with me on this. I really appreciate your support.

Last edited by chimblysweep; 09-25-06 at 04:11 PM.
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Old 09-25-06, 04:16 PM   #16
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I've seen the pics from when you first got the frame. This is clearly bull****.
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Old 09-25-06, 04:32 PM   #17
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It's still legal to set evil businesses on fire, right?
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Old 09-25-06, 04:37 PM   #18
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Only if they weigh more than a duck.

Sorry about your bike, Chimbs!
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Old 09-25-06, 04:48 PM   #19
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Yeah, I gotta say that I did a better job masking off my headbadge when I rattlecanned my old frame. And I had to do it 3 or 4 times (many coats of paint spread over a loooong time). And that was my first time painting a bike.
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Old 09-25-06, 04:51 PM   #20
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those pics don't load. do you mind posting them on the thread?
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Old 09-25-06, 04:58 PM   #21
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Quote:
Originally Posted by chimblysweep

Note to coupler users: take Galen's advice. Clear plastic tubing- the thick plumbing grade stuff- on all your frame pieces.
Or use the foam tube pads that S&S offers for this expressed purpose.

Looks like Baylis or Joe Bell are the only ways to go for paint!
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Old 09-25-06, 05:02 PM   #22
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Bubblewrap and Scotch tape is cheap and amazing.
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Old 09-25-06, 05:32 PM   #23
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Old 09-25-06, 08:21 PM   #24
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hmmm....do we get an explanation for why this was moved?
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Old 09-25-06, 09:32 PM   #25
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you get nothing and like it!

edit: and yeah, that's a really terrible job they did there.
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