I placed an order with an online retailer Friday morning/early afternoon. This afternoon I got an email stating that the order had shipped - but two of the six items I wanted were no longer available and had been removed from my order. The items that were cancelled were a BB tool and l/s jersey.
I don't NEED the jersey, but I do need the BB tool soon, and I'm pretty upset that they didn't call or email me asking if I wanted to substitute a different BB tool (there were several to choose from on their site). Now in addition to the extra wait time, I'm going to have to pay shipping charges for a $10 part, or buy one for $20-$25 from my LBS. (please, no "support your LBS" sermon)
I think this is pretty crappy customer service, and am considering calling them tomorrow to complain. Should I be this worked up over this situation?