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Old 05-22-03, 11:42 PM   #1
mister_hl
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Join Date: May 2003
Location: Vancouver, BC
Bikes: Specialized HardRock CrMo
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Good customer service

Hey:

Just thought I'd report a tidbit of service info....

I email Specialized last night with a question about a bike...and received a response today! Very good service and answered my question well.

By comparison, I emailed Iron Horse on May 12 and have not had a response yet!

This is just one experience with both companies but still!
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Old 05-22-03, 11:49 PM   #2
Raiyn
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Join Date: Jul 2002
Location: St. Petersburg, FL
Bikes: 2003 Specialized Rockhopper FSR Comp, 1999 Specialized Hardrock Comp FS, 1971 Schwinn Varsity
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Specialized is an EXCELLENT company. Both of my bikes were made by those fine folks. My only regret is that the shop I presently work for doesn't carry them, and won't because they don't want to get into price-haggling against a multi-store chain.
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