Advertise on Bikeforums.net



User Tag List

Results 1 to 4 of 4
  1. #1
    Chi
    Chi is offline
    Rides with Cows Chi's Avatar
    Join Date
    Apr 2003
    Location
    Fixing a flat
    My Bikes
    Trek 7000
    Posts
    1,232
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Specialized customer support?

    I got a saddle bag (a small one) from Specialized at a LBS but the zipper broke, after about 2 months useage (didn't even use it that much). Does anyone know how I can get warranty on it? It's a good looking bag, just the zipper sucks major wet dirt.

  2. #2
    New to bikeforýms.net
    Join Date
    Jan 2001
    Posts
    2,202
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Take it to the shop, they will call specialized and most likely they will replace it. You could always get somebody who sews to install a new zipper I am guessing.

  3. #3
    Chi
    Chi is offline
    Rides with Cows Chi's Avatar
    Join Date
    Apr 2003
    Location
    Fixing a flat
    My Bikes
    Trek 7000
    Posts
    1,232
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I thought of that sewing thing, coz then I could put a beefier zipper and prevent this from happening, but my mom's the only one I know, and she's about 1000 miles away. Maybe postage might be worth it ...

  4. #4
    Chi
    Chi is offline
    Rides with Cows Chi's Avatar
    Join Date
    Apr 2003
    Location
    Fixing a flat
    My Bikes
    Trek 7000
    Posts
    1,232
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Aiite, went back to the LBS like you said. The guy replaced it w/o another question! I then asked him if I could exchange it for a bigger one, he said yes. So I paid a little more (difference) and I got a little larger bag. Specialized may not use the best quality zippers, but their customer support rocks!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •