I brought my bike to the shop three weeks ago, after vowing never to go to another bike shop for anything but parts. Anyways they asked me if they were supposed to change the flat tubes, i said no. (we will get back to that later) Then they asked me if i wanted them to fix the shifting, (there was and still are no problems with the shifting).
They then put on a chainguide, and i figured that since they were replacing the bottom brakcet and putting on a chainguide they would fix the shifting.
The first call i got they told me the bike was ready, and that they fixed the headset (WTF?). I didn't ask them to fix the headset, i asked them about wether the fork is going to fail. In the end the headset needed a little work.
I got home and without riding made sure the chainguide wasn't rubbing. In fact it was, when i asked them why they didn't make sure the chainguide worked perfectly they said that i told them not to fix the flats. (WTF) I would think that if they needed to fix the flats to make sure the chainguide worked they would either replace the tubes or call me to ask if they could do so.
Then i asked for my old bottom bracket (which i bought a month ago), they said they would check for it, they found the left hand cup, but couldn't find the right hand cup. His explanation is that the left hand cup is separate from the right hand cup! Wow thanks for sharing! i built the bike, but i didn't already know exactly how many pieces the bottom bracket is comprised of! How hard is it to tape a piece of plastic to a piece of metal, the hardest part is wiping off the grease!
Anyways it doesn't end there, when the guy rings me up, its a $170, i was expecting 30 for the bottom bracket, 60 for the chainguide, and the 30 dollars worth of labor he said it would be, plus $12 worth of uninstalled tubes! thats $132.
After asking about the bb he gave me ten dollars off of my purchase because they couldn't find the old one. I would have rather had the bottom bracket because there is a bike in my basement that needs one.
So its still 30 bucks to much, so if he charges 15 for the headset, where did the rest go. if he hadn't given me the discount thats still 25 short. With tax thats i guess its like 10 bucks to much. To me someone telling me that my fork is a p.o.s. and not worth fixing costs ten bucks.
When i asked for the receipt the guy asked the owner if his puter could print a reciept, the owner said it prints over here. Well what he meant and what he said are two completely different things. What he said implied that the puter could in fact print to the printer he pointed at. What he meant was: no that puter does not print only this puter prints. So when the mechanic asked which printer he needed to print at the owner got angry. I will never go to that bike shop again, the only reason i went in the first place was because i had a $70 gift certificate.