I needed service after bending my rear wheel. The bike was not rideable. Called the LBS but couldn't see me for 4 days. I support my LBS, bought 4 bikes in 2 years, this one in February, and sent in about 5 or 6 friends to buy bikes. I do unerstand that busy is busy, but felt that a diagnosis in order to get parts would have been doable. I guess I'm still a little upset about waiting three hours one Saturday and being sent home afterwards saying he couldn't see me. So, I took the bike elsewhere for service...they saw me right away and ordered the parts I needed.
I like my LBS and I'm not going to challenge them to a lifetime of bitter hatred. But I was wondering if most people use more than one shop? I feel a little guilty, and feel bad about feeling guilty. Aslo is a 4 day or one week wait normal? Preveiously I had to wait over a week for an appointment to have him change my defective seat.