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Old 06-06-07, 10:00 PM   #1
pj7
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Giant (the manufacturer) has really pissed me off.

I am the owner of a 2004 Giant Rainier. I love this bike and am quite happy with it. I used to hold Giant Bicycles in high respect due to their warranties and craftmanship of their bikes. But alas my respect for them seems to be dwindling.
http://www.cpsc.gov/cpscpub/prerel/prhtml05/05009.html

My bike is one of the ones in the recall from the link above. I was unaware of a recall for my bike, it's not like the bike shop I purchased it from has my phone number, address, or any contact information. And I have since been going to a more local shop for my needs.
I was trail riding the last of april with some guys from work. I was behind someone else going down an incline on a very narrow path when he lost control and went down. I applied braking pressure, nothiing major really, and the next thing I know I was doing a face auger. WTF?? I got up and looked at my bike. The disc brake mounting tabs had broken sending the entire caliper assy into the spokes, totalling my wheel and locking it up.
after I get home I hop online to see if this had happened to anyone else and find that there is a recall on my bike for this very reason. Great! I'll take my bike to the shop and they fix it for free due to the recall.
That was over a month ago. I talked to the guy who runs the shop asking what was taking so long and he tells me that Giant is dicking the dog on this. He said Giant is blaming Marzoochi because it is their fork. Marzoochi said it was Giants fault because they spec'd the wrong brake for the fork or some ****. I don't care whos fault it is. The fact remains that Giant is the company responsible for the recall and according to the Consumer Product Safety Commission, Giant is responsible for rectifying the situation.
But here they are doing their corporate dance while I have missed over a month of good weather for trail riding. And here in Michigan, we don't have that long of a summer.

So all I can do is wait, or bone up a few hundred bucks to buy a new fork that I should not have to purchase in the first place.
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Old 06-06-07, 10:11 PM   #2
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I'd pony up for a new fork, and save the riding season. These kind of beefs can go on for a long time. Then, if their dickering takes more than another month, take them to small claims court. You may be able to get them served by certified mail. A summons will get their attention. bk
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Old 06-06-07, 10:18 PM   #3
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Too bad,a horror story practically. You may want to consider getting a used bike.I don't have to tell you that you could find one here, even e-bay etc. of course. A fifty dollar bike just might fit the bill, OK, fifty more for shipping, a few more for a fix. E-bay bikes come with new tires more often than not,a thirty to fifty dollar value in itself. It also could afford you a opportunity to experiment, you could sell it later.
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Old 06-06-07, 10:20 PM   #4
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Originally Posted by bkaapcke
I'd pony up for a new fork, and save the riding season. These kind of beefs can go on for a long time. Then, if their dickering takes more than another month, take them to small claims court. You may be able to get them served by certified mail. A summons will get their attention. bk
The thought of taking them to court has crossed my mind, though I'd rather not go to such extremes. I know that with a small claim in court, if it goes my way, I am able to get my court filing fees back as well as other legal expenses. But the money I lose from being off work I can not include in the settlement. I don't mean to brag here, but I make a pretty decent wage and would lose more money from loss of wage than the price of a replacement fork would cost. So I'll put the who court claim thing on the very back burner.
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Old 06-07-07, 08:49 AM   #5
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Yea, those bikes are expensive. I went with cheap motobecane. Cheap because made over seas. It's alright, has same components as more expensive bikes. Good deal for the money.

Personally, I don't see myself spending a grand on a bike. A grand? What for? It's just a bike.
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Old 06-07-07, 10:39 AM   #6
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Have you tried calling the 800 number listed for Giant's recall?

Litigation is rarely fast. But why should you suffer?
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Old 06-07-07, 10:46 AM   #7
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I would make a little bit more noise. Contact Giant vis e-mail about your missed riding, etc., and how they ought to pony up & either fix your bike NOW or replace it, etc. If they do not reply to your satisfaction, send out a press release (cyclingnews.com, velonews.com, bicycleretailer.com, pinkbike.com, etc) Add pics if you have. Get details from your LBS owner about who he spoke to & what was said. Nothing like a bit of bad press to make a corporate type suddenly realize - "hey - there are people out there buying our product!"
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Old 06-08-07, 05:46 AM   #8
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apclassic9 that's a pretty good idea! I'll give my LBS a call today and get the info from them. Corporate bickering really gets nothing done. When it wall boils down to it, there is *one* person at the top of the foodchain. I'm sure that if they caught wind of this I'd have no issues at all.
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Old 06-08-07, 12:26 PM   #9
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Resolved!
That's all it took was one phone call to Giant. 20 minutes after I hung up the phone my LBS called and told me that Giant was shipping them a new fork out today, sweet!
So it looks like I'll have my bike back by next weekend.
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Old 06-08-07, 12:58 PM   #10
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Quote:
Originally Posted by djSlvt
Yea, those bikes are expensive. I went with cheap motobecane. Cheap because made over seas. It's alright, has same components as more expensive bikes. Good deal for the money.

Personally, I don't see myself spending a grand on a bike. A grand? What for? It's just a bike.

Er... not sure what this has to do with the OP's situation.
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Old 06-08-07, 02:30 PM   #11
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nelson249: This is the same guy who started the "Road Rage" thread here in the General Cycling forum.
If you haven't read it yet, do so... it's quite entertaining.
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Old 06-08-07, 09:32 PM   #12
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Quote:
Originally Posted by pj7
Resolved!
That's all it took was one phone call to Giant. 20 minutes after I hung up the phone my LBS called and told me that Giant was shipping them a new fork out today, sweet!
So it looks like I'll have my bike back by next weekend.
Good for you!!! Be safe & enjoy!
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Old 06-08-07, 10:29 PM   #13
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Quote:
Originally Posted by pj7
Resolved!
That's all it took was one phone call to Giant. 20 minutes after I hung up the phone my LBS called and told me that Giant was shipping them a new fork out today, sweet!
So it looks like I'll have my bike back by next weekend.
Great news. Sometimes a call is all it takes!!
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