I purchased a new trek bike composite about 15 years ago in Az.
Since have moved and now live in FL.
I have maintaned this bike and people think its still new.
I have never crashed it but unforunatly last week I was washing it after a ride and noticed the frame had a serious crack.
Trek procedure is bring in to dealer then the process begins.
The dealer Bike America in Fl. said it was definetly cracked and they should warranty (New Frame).
Well when he notified Trek there first and only response was does he have the reciept?
Unfortunatly for me I do not still have any record from the purchase. They could not believe someone would spend over $2000 and not have reciept.
It is 15 years 3 moves, 3 states, 1 marriage, 2 kids, 3 businesses later. Why would I have this reciept.
I have written Trek and the response is the same it is policie to have some record of purchase.
But are willing to give some sort of discount to purchase a new trek frame which will need all new components per the bike shop because of the different sizes now.
I dont even want to purchase another trek !
Lets see what the bike store offers?
Any opinions or ideas?