Around the end of May, I began to experience some strange problems with my bike, so I decided I'd take it into my LBS. Realizing that it's a considerably old bike which I'd like to get a lot of efficient use out of, I told them what specifically was wrong with it, and in that addition, I'd like a full overhaul.
They assured me that it would help my bike immensely, but warned that with it being the beginning of bike season, I shouldn't expect to get the bike back "for at least a week". I didn't think that unreasonable and agreed to have them work on it.
Two and a half weeks pass by, and I hadn't so much as received a call about the bike, or any potential delays. So I call, and they assure me that they've just been very busy and intend to work on my bike very next thing. Two more weeks pass by, and I call again just to ensure that I didn't miss any calls from them. They appologize again for the delay and assure me they "were just about to put your bike on the rack!" So I tell them to just call whenever its ready, and I'll be anxious to pick it up and get back to riding.
Almost another week has passed by and I still haven't heard from them. I've surely missed almost half my summer's worth of riding.
They've been good to me before, so I have no desire to lose my temper with them in any way. I don't like that the delay in work is so drastically different from what they told me to expect. I simply wish they would make an effort to keep me informed of progress/delays so I wouldn't feel like they're avoiding service for some reason...