Join Date: Jul 2007
Location: Perth, Western Australia
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Just an update regarding the "repair".
I am really not impressed with the repair to the dropout. It was just filed out a bit, still not enough, and left at that. It is a bit more central now. They did manage to put a couple of paint chips onto the frame though.
I would like some touch up paint from them so I can paint what should have been done at the "repair" but it apparently cost Giant $300!!, and both Giant and the frame builder dont want anything more to do with it. I think they had a disagreement over the price.
Was told its "as good as a $5000 bike now.." Yeah..
The only good news from all of this is the rear brake works better, much smoother now.
Giant did offer a partial refund, what they paid for the bike, not what I paid.
Consumer protection say they cant do anymore, it seems they can only advise and have no real power, and are closing the case, but are sending out info on how we can take it further in court if we want to. Im not going to spend any money to do that so it looks like Giant and the bike shop have won.
I cant imagine what trouble im going to have to go through if the frame breaks sometime..