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Old 07-08-07, 09:03 PM   #1
Paullys50
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Ugh...what to do..bike damaged in shipping..

Here is the story, last month I did a charity ride in New York ending on June 11th, shipped my bike there via UPS, rode the ride, the organizing charity had a bike shop pack my bike and it was shipped back to me via DHL. Bike arrived on June 26th damaged (I did not sign for it, DHL had my neighbor sign and left my bike on my door step ). The rear wheel is completely tore up, and my rear triangles where bent in as the bike shop removed the rear wheel for shipping and did not support the rear triangles (I think the bike shop did a piss poor packaging job on top of it). You cannot mount the rear wheel unless you pull the triangles apart. The bike is a 2006 Trek 6500.

Only the shipper can file for the insurance claim, which has been done, pictures of the damage have been submitted as well as an estimate for repairs from the LBS, which basically says it cannot be repaired. The organization is working with me, but I feel powerless as I really can't do anything to expedite the process. I'm ready to just buy a new bike so I don't waste summer, but I don't have the funds to buy a similar bike so I'll be downgrading from the 6500. I thought about just buying a new frame and rear wheel, but I do not want to touch my bike until this is cleared up. I had the bike insured for $xxx and I can't help but feel that I will get hosed big time. I'm waiting for DHL to contact me, apparently they want to send someone to "inspect" the damage as well, but I feel this is were I will get screwed as I don't feel the inspector will feel there is justification for the damage as the bent triangles aren't obvious to the naked eye. Maybe he/she will justify the damage to the rear wheel.

I don't know, this is the first time I've had a package damaged, first time I've had something delivered via DHL and I keep hearing horror stories.

In the end, if DHL hoses me, is it unreasonable to ask the charity organization to re-imburse me? After all I did raise over 2g's for them. Or is this God's way of telling me charity blows (Semi-sarcastic)?
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Old 07-08-07, 09:33 PM   #2
Siu Blue Wind
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Do you think you can get a written letter from your neighbor telling the condition of the box upon reciept? These companies sometimes fight things tooth and nail and will say that it could possibly be the bike was bent in the first place or the box was damaged as a "set up" to make a claim.

An old bike was sent to me as a gift to put together. The bike made it from Michigan to California but somehow ended up starting to go back to Michigan. I had to have them chase it down to send it back to Cali. It made it really really late and the box was damaged in many places. Upon completion I noticed the headset was "grindy". The original owner said it wasn't like that when he sent it. I took pics of the box but they said I had no proof the headset wasn't grindy to begin with.

I don't mean to get you bummed out, I just want you to forsee what they may try to pull on you so you can be prepared. Unlike I was.

Good luck to you and please keep us posted.

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Old 07-08-07, 10:29 PM   #3
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I"m filing a claim with DHL for damage to a bike case. They sent out an independent inspecter who seemed to understand my explanation of damages. On the DHL claim form, they ask you to submit a letter from a shop stating their opinion on if the damage can be fixed. Get a letter from your LBS and get the process started.
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Old 07-09-07, 08:34 PM   #4
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i think there are laws to protect you from this sort of thing. if they don't comply talk to a lawyer.
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Old 07-09-07, 08:54 PM   #5
Paullys50
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Everything is in process, DHL is suppose to call me in the next day or two (better be tomorrow!) to setup and appointment to "inspect" the damage. We've sent them pictures and the paperwork from the LBS describing the damage.

Pedal - Did they give you a timeframe in which you can expect a formal response and/or reimbursement?
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Old 07-10-07, 09:50 AM   #6
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Quote:
Originally Posted by Paullys50
Everything is in process, DHL is suppose to call me in the next day or two (better be tomorrow!) to setup and appointment to "inspect" the damage. We've sent them pictures and the paperwork from the LBS describing the damage.

Pedal - Did they give you a timeframe in which you can expect a formal response and/or reimbursement?
The insurance guy came out surprisingly fast - within three days of my complaint. I just got his faxed report, and he acknowledges the damage. I'm assuming he faxed the same report to DHL. I'll let you know when I get to the next step.
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Old 07-10-07, 04:39 PM   #7
Paullys50
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Thanks Pedal!

I did get a phone call today! They are coming on Thursday to inspect the damage! Wish it were tomorrow though ;(

Anyway, to help ease the pain I bought a Cannondale F5 today Gonna hit the trails this weekend! Woot!
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Old 07-10-07, 05:43 PM   #8
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If they don't give enough, or dont replace the frame or repair it, strip the parts and buy a road frame(assuming you ride on the road, with those wheels) and put the parts on that. Cheaper than buying a whole new bike. Also, good luck with your F5.
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Old 07-10-07, 06:06 PM   #9
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Just make sure that if DHL makes good, you post the details.

The internet works best for consumers when both the stick and carrot is employed.
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Old 07-10-07, 09:18 PM   #10
Paullys50
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I don't think I'll go the road bike route, I'm pretty much looking to sell the bike for parts and hopefully get enough money to cover any diffenrece in what I recieve from the insurace. Anything above will go to a new front fork. I've got street tires for road duty, 30 miles isn't very hard to do with those on the bike (well, at least on the Trek it wasn't).

I'll keep posting how things go, right now I'm just hoping that I'll break even with the insurance and the selling of parts.
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