Ugh...what to do..bike damaged in shipping..
Here is the story, last month I did a charity ride in New York ending on June 11th, shipped my bike there via UPS, rode the ride, the organizing charity had a bike shop pack my bike and it was shipped back to me via DHL. Bike arrived on June 26th damaged (I did not sign for it, DHL had my neighbor sign and left my bike on my door step
). The rear wheel is completely tore up, and my rear triangles where bent in as the bike shop removed the rear wheel for shipping and did not support the rear triangles (I think the bike shop did a piss poor packaging job on top of it). You cannot mount the rear wheel unless you pull the triangles apart. The bike is a 2006 Trek 6500.
Only the shipper can file for the insurance claim, which has been done, pictures of the damage have been submitted as well as an estimate for repairs from the LBS, which basically says it cannot be repaired. The organization is working with me, but I feel powerless as I really can't do anything to expedite the process. I'm ready to just buy a new bike so I don't waste summer, but I don't have the funds to buy a similar bike so I'll be downgrading from the 6500. I thought about just buying a new frame and rear wheel, but I do not want to touch my bike until this is cleared up. I had the bike insured for $xxx and I can't help but feel that I will get hosed big time. I'm waiting for DHL to contact me, apparently they want to send someone to "inspect" the damage as well, but I feel this is were I will get screwed as I don't feel the inspector will feel there is justification for the damage as the bent triangles aren't obvious to the naked eye. Maybe he/she will justify the damage to the rear wheel.
I don't know, this is the first time I've had a package damaged, first time I've had something delivered via DHL and I keep hearing horror stories.
In the end, if DHL hoses me, is it unreasonable to ask the charity organization to re-imburse me? After all I did raise over 2g's for them. Or is this God's way of telling me charity blows (Semi-sarcastic)?