We all have our preferences for jerseys when we ride in an event or if we sponsor an event and order jerseys for our team.
We sponsored a team for the Rosarito Beach to Ensenada, BC, MX ride in April of this year. A friend recommended Champion Systems of NY. We contacted them and ordered about 24 jerseys in various sizes and sent a PDF document of our logos and those of our sponsors.
After various back and forth e-mails and OKing the final design and spelling and lay out of the logos on the jerseys we made a 50 % down payment.
We were told that it would be about 8 weeks for the order to be completed to us.
They day of delivery arrived but no jerseys arrived. We called and it turned out that FEDEX had made a mistake but we would receive them that same day but in the evening.
They finally arrived and a team member delivered them to the other team members who were waiting in hotels in Rosarito Beach.
We were happy that they had arrived in time and they could be worn by us.
The next day - ride day - we noticed that there were spelling mistakes, two missing logos from sponsor and that the sizes were incorrect.
The words MORTGAGE and FINANCIAL were spelled MORTAGE and FINACIAL. To say the least we were disappointed.
Some of the team members refused to wear the jerseys but most wore them.
After the ride and return to California I contacted Champion System with the complaints and asked for a refund for the wrong sizes (I wanted 4 jerseys refunded as they were too small). We sent them the 4 jerseys and expected a refund.
Several weeks later a package was sent to us with the 4 jerseys in it and an email with "sorry no refund" was received. It was not there fault.
We had OKed the jerseys design and spelling and there would be no refund. I tried to point out that we had supplied the correct spelling and also the correct sizes of the jerseys and the placements as well.
Still no refund!
So I decided to tell everybody out there not to buy from Champion Systems in NY. They can't get an order straight, deny culpability and do not give refunds on wrong sizes sent.
If you need jerseys please buy somewhere else but NOT from Champion because they will screw up your order and when you complain about it is not their fault that something went wrong.
If you want to know about it you can contact me I was the sponsor and paid for it!