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Old 08-04-03, 12:53 AM   #1
Bokkie
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My LBS let me down (disappointed)...

The torsion spring in the lockout on my Fox RL rear shock failed. I tried to remove the small grub screw that holds the mounting bracket to the shock, but get this, they used so much Loctite on the screw that the head sheared off trying to undo it. I took the shock to the lbs. Chief wrench decided that drilling the screw was not a good idea but he'd have to hacksaw the bracket off. No problem. A while later the bracket was off and we managed to unscrew the broken stud with pliars. The job, as they say here, was a good 'un. I bought a new bracket, screw and torsion spring. Back home it was time to reassemble the lockout and then I noticed something...the all important, vital, camshaft that fits in the shock and that holds the lockout cam was missing.

I phone the lbs. Message comes to me third hand, that he is too busy with customers (yeah, 2pm Sunday afternoon, sleepy village, bang in the middle of the UK summer getaway) and that he can't see a sign of the camshaft. He said he'd look again. I phone back at 4pm at closing time. Again, he said he cannot find it. I know it's there because I did not have it when I got home. He reckons he'll look again, but I'm not sure.

I've put a lot of money into that shop over the years but the service I got yesterday was not good. Sure, I'm not their only customer but when I go there, I expect to be treated as if I were their only customer. Right now, I'm left with a shock I can't really use and how the heck do I find small camshaft somewhere else?

Sorry for the long rant. Seems that even the lbs you think you trust will let you down without a blink.
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Old 08-04-03, 07:07 AM   #2
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Call back and speak with the owner or the manager- I bet that camshaft would magically reappear in seconds if someone was there breathing down his neck.

And definitely, I would emphasize the fact that you were a loyal customer, and you didn't appreciate how you were treated!

Keep us updated.

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Old 08-04-03, 07:25 AM   #3
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Damn, seems like you are having a bit of a bad time with your LBS. If nothing comes of your phonecalls, kindly inform them that you are considering legal action.. you watch, magically your camshaft will appear like lightning.
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Old 08-04-03, 09:10 AM   #4
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I can't really wait for them to come back to me. Fortunately I tracked down a major distributor of Fox products and for a moderate charge, they've sent me a new cam first class post so I'll have it tomorrow. Thing that hurts is that over the past 4 years or so, I've bought a lot of stuff from the lbs, two Cannondale road bikes and my current Gemini, plus SRAM XO, clothes, shoes, spares, tools, and so on. Maybe this was the bad experience I was due for after so many years, but it leaves a bitter taste and makes me wonder if that can happen on something so small, what'd happen if it was something big?

I need the cam as it's absence is hurting my ride time and with the super weather we have in the UK at this moment, you need to enjoy it while it lasts.
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Old 08-04-03, 03:50 PM   #5
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Glad you were able to get the cam on short notice, but I would continue to bug the LBS, just so they know they fouled up, otherwise they'll think you don't care and they'll forget about it. Plus the next time you're there, they'll probably treat you like royalty.
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Old 08-04-03, 04:01 PM   #6
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That is an extremely Sh*tty thing they did, i could see my lbs doing it to me. I
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Old 08-04-03, 04:10 PM   #7
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I bet you don't have many other LBS choices either. That really irks me when a store doesn't appreciate loyal customers.
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Old 08-04-03, 04:31 PM   #8
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If it was the shop that I worked in, and I somehow lost it I'd tell you I did and get you a new one. Poopy shop you have there, they are idiots. No matter what that piece costs it's worth it in the end! because you will come back and spend more money! Hell if I had that shock on a bike in my shop I'd strip it off that bike and use that piece from that shock!

I just wanted you to know not every LBS is going to screw you! There are some good ones out there! You'd think with alot of the bike manufactures falling into hard times and alot going to "BIG BOX" stores they would be bending over backwards for you! Just to make sure customers don't go else where or mail order! Just my .02

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Old 08-04-03, 06:50 PM   #9
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Do NOT underestimate the power of an angry phone call. The LBS where I bought my first bike royally screwed me twice, and after the second time I finally let them have it. I didn't scream, I simply stated my opinions and laid out my expectations in a polite but forceful manner to the owner.
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Old 08-04-03, 07:36 PM   #10
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So what is the more prominent treatment you have received over the years? Good or Bad. Is this an isolated incident or have others in your area voiced similar problems? Could just be time for the owner to clean house of the rif raf and get some more motivated emplyees again.

Also, do you rave about all the good help you got over the years or are you just ranting about this one bad incident? I have a LBS that can be both but is mostly excellent so the good outweighs the bad. Everyone makes mistakes. Seems like this particular person just would not own up to loosing the cam. Give the owner an opportunity to do the right thing and correct the situation.
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Old 08-04-03, 07:40 PM   #11
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I think i was screwed today as well man, $50 to cut and install a new fork of mine. What's that about, i figured 25-30 and the guy said it will probably be around 50, please. Maybe i'm just overreacting.
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Old 08-04-03, 07:45 PM   #12
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$50 bucks to install a fork is steep. Did you buy it there?
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Old 08-04-03, 07:52 PM   #13
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Quote:
Originally posted by djbowen1
$50 bucks to install a fork is steep. Did you buy it there?
No, which is one reason i think they might have charged me so much, though i saved a TON of money ordering it online and adding $50 probably still doesn't even come close to the price they'd charge me for the same fork. They also just built a big ass new building on some, what i believe is, expensive land, so i'm sure they jacked their prices up a little to compensate. From now on i'm doing EVERYTHING myself unless it's extremely complicated, i've found the bike forums to contain a wealth of information so I'm not worried about messing stuff up, seems like the only permanent damage you can do to a bike is if you cut some off that can't be attached back on, or cut something to short or something like that.
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Old 08-04-03, 07:56 PM   #14
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Having them do the fork was probably a good idea with the cutting and all, i did mine myself, i triple checked the cut mark and then triple checked it again and then made a mark and assembled it all and then checked it and cut it again.
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Old 08-04-03, 08:05 PM   #15
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Yah I'm almost 100% sure I'd know what to do to install a fork and i have the tools to make a straight cut and clean out all the gunk and stuff, but you know what, NEXT time i'm all over it!
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Old 08-04-03, 08:25 PM   #16
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This will not help your shop woes, but if you ever have a loctited screw and it will not come out, heat it. You want to be careful not to damage anything, rubber or whatever but a little precisely applied heat from a propane torch will do wonders. If you can't heat it, try using a small punch and hammer to pop it one.
Thirty bucks to install a fork, includes setting up the brakes but not installing or overhauling the headset.
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Old 08-05-03, 12:52 AM   #17
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The lbs I go to has been a good one. They give me a 10% discount on everything I buy as I do so much business with them and I know they don't offer that too everyone. My boss goes there and he's had good experiences. I'd have expected a phone call by now from them, but so far, nothing. I'm reserving judgement and the 'jury will be out' for quite a time. For now, I'll be using the local shops that whilst not as well stocked or as knowledgeable - typical main street WalMarts (sp?) will have most of the common things I need to get. Maybe the chief wrench was in a bad mood that day, but they have no right to take it out on their customers.
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