The torsion spring in the lockout on my Fox RL rear shock failed. I tried to remove the small grub screw that holds the mounting bracket to the shock, but get this, they used so much Loctite on the screw that the head sheared off trying to undo it. I took the shock to the lbs. Chief wrench decided that drilling the screw was not a good idea but he'd have to hacksaw the bracket off. No problem. A while later the bracket was off and we managed to unscrew the broken stud with pliars. The job, as they say here, was a good 'un. I bought a new bracket, screw and torsion spring. Back home it was time to reassemble the lockout and then I noticed something...the all important, vital, camshaft that fits in the shock and that holds the lockout cam was missing.
I phone the lbs. Message comes to me third hand, that he is too busy with customers (yeah, 2pm Sunday afternoon, sleepy village, bang in the middle of the UK summer getaway) and that he can't see a sign of the camshaft. He said he'd look again. I phone back at 4pm at closing time. Again, he said he cannot find it. I know it's there because I did not have it when I got home. He reckons he'll look again, but I'm not sure.
I've put a lot of money into that shop over the years but the service I got yesterday was not good. Sure, I'm not their only customer but when I go there, I expect to be treated as if I were their only customer. Right now, I'm left with a shock I can't really use and how the heck do I find small camshaft somewhere else?
Sorry for the long rant. Seems that even the lbs you think you trust will let you down without a blink.