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Old 01-10-08, 07:02 AM   #1
Lion Steve
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LBS labor policy?

Do LBS's rountinely assemble components not purchased from them? In other words, can you just buy their labor, and supply the parts yourself?
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Old 01-10-08, 07:04 AM   #2
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Some do, some don't. Just ask them.
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Old 01-10-08, 10:44 AM   #3
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Lion Steve, there is such a thing but maybe not at the local bike shop. I personally had a build up done by a pro mechanic who works for a Canadian cycling team. I bought the components at Colorado Cyclists mail order and he assembled it. Pro mechanics are around and I am fortunate enough to be in So Calif.
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Old 01-10-08, 10:44 AM   #4
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A lot of times it depends on your attitude.
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Old 01-10-08, 10:58 AM   #5
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Locally LBS posts rates for labor for a list of the 20 or so most common activities.

Often if the part is bought at LBS they install it without charging the listed labor, or don't charge every single step as they would if you supplied the parts.

Al
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Old 01-10-08, 12:13 PM   #6
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Almost all bike shops are independent dealers so each one gets to make up their own rules about what they will and won't do.

It's January. If you live in the northern half of the US, your LBS is probably looking for cash flow to pay the rent. I'd be for giving them a shot, the worst thing they might do is say "No".
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Old 01-10-08, 01:04 PM   #7
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I'd be for giving them a shot, the worst thing they might do is say "No".
Actually, the worst thing they can do is say "yes" then do a lousy job.
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Old 01-10-08, 03:36 PM   #8
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Do LBS's rountinely assemble components not purchased from them? In other words, can you just buy their labor, and supply the parts yourself?
My LBS said he would do whatever he was paid for--but the problem he sees a lot when people buy their parts elsewhere, is that they buy stuff that doesn't work together. Then that runs into a lot of time and effort on the customers' part, and they end up angry (it's not the bike shops fault, but it ends up being a poor experience anyway).

Then again, my LBS sells recumbents as about one-fourth of their bikes. Recumbent bikes and accessories are few and far between, and even different frames tend to be rather unique--so he doesn't have a lot of ground to argue when a customer wants a specific frame built up.
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Old 01-11-08, 04:51 PM   #9
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Mine does.
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Old 01-11-08, 04:56 PM   #10
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Why not? If you bought the wrong part, we'll tell you that it's wrong and/or consequences of it up to and including refusal to do it. Other than that, there should be no problem getting your LBS to do labour on a part you got elsewhere.
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Old 01-11-08, 05:45 PM   #11
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mine does.
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Old 01-12-08, 01:35 PM   #12
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Do LBS's rountinely assemble components not purchased from them? In other words, can you just buy their labor, and supply the parts yourself?
I've never had a problem, but expect to pay the premium.

My shops are understanding. My retail costs from the states is usually less than their rack rate. Heck at times I have given them the info so they can buy the parts to sell. But if (and this is rare) I walk in with something to install, I pay the price. Where if I had bought from the store I would have saved. But I also take them to consider that in my budget for the part.
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Old 01-12-08, 01:37 PM   #13
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Why not? If you bought the wrong part, we'll tell you that it's wrong and/or consequences of it up to and including refusal to do it. Other than that, there should be no problem getting your LBS to do labour on a part you got elsewhere.
I am assuming some would come up with excuses.

1 - honesty - you didn't buy it here, we don't want to service it
2 - little lie - we don't trust imported parts and don't want to be held liable if the seatpost breaks when we didn't bring it in ourselves
3 - large lie - can't think of anything really, but I am sure there is something haha
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Old 01-13-08, 12:50 PM   #14
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It's January. If you live in the northern half of the US, your LBS is probably looking for cash flow to pay the rent. I'd be for giving them a shot, the worst thing they might do is say "No".
+1... I was at an LBS yesterday regarding a headset install and they said the same thing. It's Jan and slow so they don't mind doing the work, and getting it done quickly for me. That kind of attitude will keep me coming back for more than just their labor.
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Old 01-13-08, 12:54 PM   #15
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I would ask them in advance and give them a chance to offer a price on the parts. Sometimes the shops I deal with can get surprisingly close to the online cost once you add it shipping. Sometimes they can't.
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Old 01-13-08, 01:04 PM   #16
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Why not? If you bought the wrong part, we'll tell you that it's wrong and/or consequences of it up to and including refusal to do it. Other than that, there should be no problem getting your LBS to do labour on a part you got elsewhere.
Yeah, the issue usually turns out to be a time thing. You have to touch bases with the customer. When you call you'll probably get put into voice mail. When (if) the customer calls back, the guy who knows and can explain the problem won't be in the shop. The simplest project can turn into weeks.
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