I’ve got a problem with the magazines actually getting to my mailbox. My subscription is for both, “Bicycling” and “Mountain Bike”. Second month in a row for some reason I am not getting “Mountain Bike” I have reported missing issue last month and got a reply that it was sent out to me again. 3 weeks later to my surprise, I’ve got it, but it was another issue of “Bicycling” . Crap……what a dumb a$$es! I have decided not to call anymore and decided to let this one go. So here comes the month of November, I walk to my mailbox and discover the December issue of “Bicycling” magazine without a trace of “Mountain Bike”, again?!. I call up and get the answer:
Her: Oh sorry we don’t know what the problem is .
Me: What do you mean? You can see that the same thing happened last month and you still don’t know what the problem is. I have paid the subscription for both and want to get the service you have promised.
Her: I understand but we don’t handle issues with “mountain bike” here, you will have to call them and report it.
Me: Why? I have called last moth and apparently you did handle the issues for both MB and Bicycling. (Keep in mind that “Mountain Bike” magazine have merged with “Bicycling”)
Her: I don’t know, you going to have to call them.
Me: Fine, can I have the phone number?
Her: Sorry but at the moment we don’t have the phone number.
I’m not going to continue this dialogue, as it was a bit ugly. I’m outraged about the way they handle the calls and customer issues. Does any one else on the forums subscribe to these magz? You have any problems with them? If I’m not going to get the Mountain Bike issue by the end of the month, I will definitely not renew my subscription. Not to mention there are plenty more magazines out there that are worthy of reading.