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  1. #1
    Cycle Dallas MMACH 5's Avatar
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    A question for bike sales reps

    Within the next couple of months, I will be making my first new-bicycle purchase. The bike I want is in stock at an LBS. It is my size and is reasonably priced. The bar tape is torn in two places and coming unwound at the end.

    So tell me if this sounds like an unreasonable request:
    Give me a roll of bar tape and I will rewrap the bars, (saving them the labor).
    During the fitting, have them put on my BROOKS saddle, (they can sell the other in their "pull-offs" bin for $30-$45)
    Ask them to throw in a set of fenders or a couple of bottle cages.

    Will this fly in the world of bicycle haggling?
    (If they don't go for it, I'll probably still buy the bike, fenders and cages.)
    That's gonna leave a mark.

  2. #2
    The Improbable Bulk Little Darwin's Avatar
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    Unless you are being a real jerk, it never hurts to ask... at least at a bike shop worth going to. And nothing you are asking is out of the realm of being reasonable. In fact, unless you really want to do your own bar wrap, or don't want the delay of getting it home (which could be an issue with the queues this time of year). then have them do it.

    Fenders and bottle cages may be more of a discount than a free item, but let them propose that alternative.

    The worst that can happen is that they say no. Then you get what you would have received anyway.

    I need to ask... What makes you think that this specific bike will be there in a couple of months?
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  3. #3
    Cycle Dallas MMACH 5's Avatar
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    Quote Originally Posted by Little Darwin View Post
    ...
    I need to ask... What makes you think that this specific bike will be there in a couple of months?
    I don't know if it will still be on the sales floor. I've been eyeballing this bike for two years, (online and in magazines) and this is the first time I've found this bike locally. If they don't have it, they can order it. Then, of course, some of my negotiating ideas will go out the window.
    That's gonna leave a mark.

  4. #4
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    If you're sure it's what you want, see if you can put it on lay-away. Depending on what it is, in a couple of months there may be a long wait for it.

  5. #5
    Cycle Dallas MMACH 5's Avatar
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    Quote Originally Posted by tornado View Post
    If you're sure it's what you want, see if you can put it on lay-away. Depending on what it is, in a couple of months there may be a long wait for it.
    Good point. I'll have to see how much my wife says is in my "bike account" LOL.
    That's gonna leave a mark.

  6. #6
    POWERCRANK addict markhr's Avatar
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    Quote Originally Posted by MMACH 5 View Post
    ...Give me a roll of bar tape and I will rewrap the bars, (saving them the labor).
    During the fitting, have them put on my BROOKS saddle, (they can sell the other in their "pull-offs" bin for $30-$45)
    Ask them to throw in a set of fenders or a couple of bottle cages..
    yes, but the shop should do that for you free of charge.

    no, absolutely not - pull offs are very difficult to sell, even at cost.

    free fenders - no, absolutely not - fenders fitting takes long enough not to mention the cost.

    free bottle cages - maybe if they're the 2.99 bargain basement ones.
    shameless POWERCRANK plug
    Recommended reading for all cyclists - Cyclecraft - Effective Cycling
    Condor Cycles - quite possibly the best bike shop in London
    Don't run red lights, wear a helmet, use hand signals, get some cycle lights(front and rear) and, FFS, don't run red lights!

  7. #7
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    The bar wrap should be perfect as it leaves the shop. Torn wrap on a brand new bike? No way.

    If it's your saddle, and you're dropping a bunch of cash on a bike, and it's during a bike fit then our shop would do it for you. I would ask.

    Mmmm. I wouldn't ask for free fenders. As Markhr said, fender fitting can be a real pain and take a bunch of time.Sometimes you have to modify the fenders to make them fit which can add up in labour cost. Not to mention that nice quality fenders with nice mounts are about 35 bucks at least anyways.

    At our shop, sure you can have bottle cages for free with a new bike purchase. But as Markhr said, they're the bargain ones!

  8. #8
    Senior Member DieselDan's Avatar
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    Castoff OEM saddles come in handy when idiot assemblers cut the saddle with the box cutter trying to open the box.

    Do bring your saddle. Especially a Brooks, since it probably has conformed to your backside and you like it. While you're at it, bring your shoes and pedals if you have a preferred clipless pedal and shoe setup you like. (I'm assuming a fitting using a stationary trainer)

    As for the torn and ragged bar tape, the shop/store should fix that. I've fixed torn bar tape on a used road bike I wanted to sell.

    As for free bottle cages, that's a maybe. You may get cheap aluminum cages for free, but don't expect high quality stuff or carbon fiber.

    Fenders are too expensive to buy, and time consuming to install, to be a freebie. However, installation may be, and should be, free with purchase. Usually accessories are discounted when you buy them with the bike.
    Bikes use brakes to stop.

    If your bike has breaks, don't ride it.

  9. #9
    Senior Member Nachoman's Avatar
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    Go for it.
    .
    .

    Two wheels good. Four wheels bad.

  10. #10
    cab horn
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    Quote Originally Posted by DieselDan View Post
    Fenders are too expensive to buy, and time consuming to install, to be a freebie. However, installation may be, and should be, free with purchase. Usually accessories are discounted when you buy them with the bike.
    +1 to this

    The other stuff should be free of charge or minimal. But expecting fenders to be free AND the labour to be done free = you are approaching jerk customer levels.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  11. #11
    The Improbable Bulk Little Darwin's Avatar
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    OK, so you are looking at a model, not necessarily a specific bike. It threw me when you talked about the specifics like problems with the tape.

    Assuming you have a bike now, consider buying any of your consumables at the shop to establish yourself as a regular customer. Nothing like a little personal connection to make sure you get offered the best possible deal. Try to get there when things aren't too busy so you can get to know the owners. I did this unintentionally at my shop, just by gabbing with them.

    I'll occassionally see a 10% discount on my purchases... even though as far as I know there is no official frequent buyer program.
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  12. #12
    Cycle Dallas MMACH 5's Avatar
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    Thanks for the input. Actually, I'm planning on installing the fenders myself, and I'm about as polite a customer you're likely to meet.

    I figure I'll just go in with my saddle, (this model actually comes with the same pedals I ride now), tell them which bike and accessories I want and then ask if there are any "new buyer" discounts.
    That's gonna leave a mark.

  13. #13
    The Improbable Bulk Little Darwin's Avatar
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    Quote Originally Posted by MMACH 5 View Post
    Thanks for the input. Actually, I'm planning on installing the fenders myself, and I'm about as polite a customer you're likely to meet.

    I figure I'll just go in with my saddle, (this model actually comes with the same pedals I ride now), tell them which bike and accessories I want and then ask if there are any "new buyer" discounts.
    If you want to be semi-bold, just modify one thing... something I learned from sales training when I was learning to be a Marine Corps recruiter...

    Just ask something like:

    "What is the time limit on buying components for the new bicycle buyer discount?"

    or

    "Is the discount on accessories 10% or 15%?"

    I don't really know if it will work any better, but I was taught that your questions should be constructed to get the answer you want. Don't give the easy option of a no, even though we all know the option is still there.

    Would you like to sign up for 3 years or would you prefer to lock in 4 years?
    Slow Ride Cyclists of NEPA

    People do not seem to realize that their opinion of the world is also a confession of character.
    - Ralph Waldo Emerson

  14. #14
    Cycle Dallas MMACH 5's Avatar
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    ^^^Thanks. I never would have thought of that.

    Side note: My wife brought me along when we purchased our last car, but told me to keep my mouth shut. She did all the negotiating, while I was just there to look over the engine and keep the seller honest.
    That's gonna leave a mark.

  15. #15
    bike wannabee
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    hmm, I think you just gave yourself some good advice. Take the wife to buy it for you?

  16. #16
    Cycle Dallas MMACH 5's Avatar
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    Quote Originally Posted by rustguard View Post
    hmm, I think you just gave yourself some good advice. Take the wife to buy it for you?
    No doubt.
    That's gonna leave a mark.

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