I wanted to compare the tricross sport in size 52cm against the same bike in size 54cm at another place 10ks away. I went to the first, picked it up, rode to the second. But I obviously didn't explain myself well, and got an angry call from them wondering where I was and asking me to please come back asap. So I did a quick test on the second bike (meanwhile this place said I could borrow the bike for "a few hours" no worries), and headed back.
When I got there, they asked me if I was taking the 52cm, and I said I just wanted to gather my thoughts and would decide - both frames felt ok, the 52 was a bit better offroad, the 54 felt better down in the drops, but also the seat heights weren't exactly the same. When I said that, he demanded that I pay $50 for the "hire fee", which he would deduct from the cost of the bike if I chose to buy it there. Then he refused to return my passport which I had left as security against the bike.
I was just astonished, and even said to him, "Are you really willing to jeopardise a $2000 sale for $50?" But apparently yes. I don't see how I could possibly get the bike there - why would I want to deal with someone like that in future? He kept insisting that I pay $50, so in the end I left - without my passport.
I do understand that I communicated badly (I must have thought I had explained to both places what I was doing, but only told one), and that it was a bit presumptuous of me to assume I could test out the bike for a few hours. But I really did want to take it on a long ride to see how it felt as a touring bike.
Am I totally in the wrong here? Anyone had an experience like this? I feel really bad for the sales guy at that place, who helped me choose the bike, then ended up getting caught in the middle of it all when his manager flipped out.