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  1. #1
    Senior Member ken cummings's Avatar
    Join Date
    Dec 2005
    Location
    northern California
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    Bruce Gordon BLT, Cannondale parts bike, Ecodyne recumbent trike, Counterpoint Opus 2, miyata 1000
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    Kudos to Topeak customer service

    Last week I swapped my Topeak Road Morph pump from Presta to Schraeder and back to help a guy with a low end bike get to a shop. Looks like I did not tighten the cover of the valve assembly enough when I put it back together. At the end of the ride it was missing. At least the fiddly little bits inside were there. I contacted Topeak customer service on the net and they are sending me a new part, no fuss, and no charge.
    This space open

  2. #2
    cat person GlassWolf's Avatar
    Join Date
    Feb 2008
    Location
    N.W. Michigan
    My Bikes
    Nashbar Race SIS (1987), Kestrel Talon (2007), Trek Fuel EX 9.5 (2007)
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    I really like their stuff personally.
    I have several of their tools, like the multi-tools etc, the dual touch stand with 4 hangers, and front wheel stabilizers, and their prep stand pro repair stand with tray, small parts scale, and stabilizer.
    All of it is sturdy, strong, and stable.. well-made, and at a good price.
    Never could complain about Topeak.
    GlassWolf
    Organ Donors Save Lives.

  3. #3
    cab horn
    Join Date
    Jun 2004
    Location
    Toronto
    My Bikes
    1987 Bianchi Campione
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    Quote Originally Posted by ken cummings View Post
    Last week I swapped my Topeak Road Morph pump from Presta to Schraeder and back to help a guy with a low end bike get to a shop. Looks like I did not tighten the cover of the valve assembly enough when I put it back together. At the end of the ride it was missing. At least the fiddly little bits inside were there. I contacted Topeak customer service on the net and they are sending me a new part, no fuss, and no charge.
    Which contact did you use? I've sent them numerous emails about a road morph replacement bracket and not a peep from them. Bull**** customer service if you ask me.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  4. #4
    Senior Member DieselDan's Avatar
    Join Date
    Mar 2003
    Location
    Beaufort, South Carolina, USA and surrounding islands.
    My Bikes
    Cannondale R500, Motobecane Messenger
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    Quote Originally Posted by operator View Post
    Which contact did you use? I've sent them numerous emails about a road morph replacement bracket and not a peep from them. Bull**** customer service if you ask me.
    I've made the same inquiry, and they gave me a toll-free number to call to order replacement parts. I don't know if that is a USA only deal.
    Bikes use brakes to stop.

    If your bike has breaks, don't ride it.

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