Last week, I broke a spoke on my road bike. I'm fairly new to the biking thing (I got it used on Craigslist and took it to a different bike shop than the one in question for the initial once-over and tune-up), and this was going to be my first time taking it to the LBS for any kind of repair work.
I figured that fixing a broken spoke in the rear wouldn't take long, so I took it in first thing last Friday morning (10am), and figured that I'd wait around or go get some coffee and it'd be done in an hour.
The mechanic told me that "it's a pretty busy time of year" and that they'd be able to have it ready by Tuesday at 5:30pm (today). I asked if it was possible, since it was just a spoke, if there was any chance of squeezing it in that day, and he reiterated that it was a busy time of year, so Tuesday it was. I asked him if he'd also include a Check Over of the bike since it had been about 700 miles since I've gotten it.
So, today (Tuesday) I went into the LBS at 5:30 with my work order receipt in hand and explained that I was here to pick up my bike. A couple mechanics looked around for a few moments, and then one came and said, "Oh, he'll get to that right now. It won't take too long, you can just look around the store and we'll have it in a few."
One Hour Later, after circling the store several times, and having a couple different employees tell me that "it's almost done," they brought out my bike and rung me up. Twenty bucks for labor and $1.50 for the spoke.
I guess my question is, since this is really my first foray into LBS bike maintenance, should I be frustrated that they had my bike for three full working days after they told me they couldn't repair it the morning I brought it in, only to have them fix it in an hour while I hiked around the store, or is this just one of those things that I should learn to expect in having my bike maintained by this LBS? Like when I take my car in for an oil change and I just take a book and plan to be there for awhile.
Also, I'm betting that they didn't do much of a Check Over. Maybe they did?