Here was the incident that started my dislike for my LBS.
I have three in the area, all owned by the same person.
When i was 16 yrs old, i saved for two years to buy a new bike.
I went online and knew the bike i wanted. a trek y50
So i take my $3800, and go down to my lbs.
I sit there looking at the bike trying to get someones attention. After doing this for 5 minutes, i finally go up to the desk and ask if i can get some help.
10 minutes later, the owner comes up to me and you can tell hes forcing himself to do it.
I asked him if he would be willing to swap out the xtr (i believe they were called SIS then) for then what was a set of grip shift twisties. He then decided to tell me why rapid fire was superior to twist and if i wanted better performance to go with the RF.
When i ride, i want to be able to dump all the gears in one motion. I dont care what are superior to you. I do not like them.
So then he tells me the only way he could do that is if i paid to have a set sent to him from his supplier!
I have no problem waiting for something, but are you kidding me? i have to pay for a set of inferior shifters for a bike that costs nearly $4000!?
what, hes only probably making $700-900 on the sale, and he cant lose $35~!!
I went online, found a site that had the bike i wanted for $200 cheaper. so i emailed and asked if they would swap out the shifters, and they said absolutley, and then asked what kind of cables and cable housing i would prefer!
two weeks later my bike arrived at my door step just the way i wanted it, and the xtr shifters were in a bag zip tied to my seatpost.
I then learned how to fix my bike myself.
Ya tru a wheel.. if the wheel is less tru then when you started, you just learned one way not to do it.